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Product & services pricing
4.44/5
Chance of future purchase:
4.50/5
Shipping & packaging:
4.58/5
Customer service:
4.30/5
Return/Replacement policy:
4.73/5


5/5

2025-01-17

The one stop shop

"I had a hard time finding a T harness for my 2024 Honda civic sport sedan but Crutchfield came to the rescue.

I received the product quickly alongside detailed installation materials for the specific trim I own for free, which helped immensely with finding the optimal wiring path and knowing what interior panels to remove.

Overall my experience was amazing especially considering my purchase was “small”.
"

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5/5

2025-01-11

Klipsch RP600M and Klipsch RP8000F Purchase

"Awesome deal on Klipsch RP600M and Klipsch RP8000F! Quick and easy navigation of the Crutchfield website. The speakers were delivered in 2 days. Getting them broken in at the moment. They sound awesome right out of the box, but will post a thorough review when fully broken-in. Crutchfield, probably has the best audio/video website in the business. Looking forward to purchasing either the Klipsch R7 III or the Cornwall IVs in the future for another room. Thanks Crutchfield and Klipsch for making my Christmas '24 a lot sweeter and putting a big smile on my face!"

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5/5

2025-01-10

Friendly, knowledgeable support from selection through every detail of installation. Outstanding!

"We spoke with three different professional support guys, every one of them knew their business, and were not in a hurry to hang up. They stayed and discussed absolutely everything I brought up, fully and to my satisfaction. World-class outfit. Many notches above the mainstream!"

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5/5

2025-01-05

Terrific buying experience!

"Super happy with the buying experience. The product comparison feature on the website was invaluable. The support materials were terrific. The (free) recommended wiring adapter saved me a ton of time and effort. And the price was just right."

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5/5

2025-01-05

Very impressed

"I am very impressed with Crutchfield on this, my first purchase from them. Ordered a pair of speakers for my daughter's Jeep. Original price was a little higher than elsewhere, but happened to catch them on sale for the same price. Crutchfield then included vehicle specific wiring harness, hardware, and installation instructions at no extra charge. Add to that the free shipping and this was a great deal! Will definitely look to Crutchfield for my next car audio need."

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5/5

2025-01-02

Perfect customer service!

"Always top-notch support!"

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5/5

2024-12-30

Crutchfield customer support

"Great technical knowledge and support for pairing speakers, receiver, and other components to help me setup a home theatre room. "

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5/5

2024-12-29

Superlative Buying Experience

"I first used Crutchfield mid-December when I bought two powered studio monitors. The website was easy to navigate, the product presentation was excellent, prices were good and most importantly for me, the shipping was free, even to Hawaii!!!!!!! Most websites say Free Shipping and then say, in the small print, except to Alaska or Hawaii, which is highly disappointing once you have shopped.

I ordered on December 12 and Crutchfield got my perfectly-packed speakers here on December 19th...to Hawaii! Wow!! I just bought a Sony lens and got the same superlative buying experience.
"

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5/5

2024-12-28

Upgrade

"Great service and received quickly. Customer service stayed in contact with me till I received my order."

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5/5

2024-12-26

Great service

"My order was shipped very quickly and arrived before Christmas even though i ordered it pretty late. I could not ask for better service. "

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1/5

2024-12-21

cannot connect Amp I purchased

"I was unaware the amp only connection is RCA plug"

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5/5

2024-12-20

Great customer service

"After searching for a few weeks for a new set of headphones I contacted Lori at Crutchfield and we narrowed it down to three pairs and I did more research and called her back and ordered the Meze
105EAR set and could not be happier with Lori and Crutchfield. They sound fantastic and way over their price range. Thanks for your input Lori.
"

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2/5

2024-12-19

Famous tech support was just a voicemail

"There were no instructions included with my Cloudbox for activation except to call Crutchfield. When I did, it was just a voicemail and no return call has been received. "

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5/5

2024-12-19

New truck radio

"I was nervous about ordering our new truck radio and associated components online. I'm so glad that we used Crutchfield! I had an installer putting the radio in so when the delivery address did not match my billing address, Crutchfield called me to make sure this was correct!! They protected my order for me. They sent updates on the delivery, they delivered quickly, they delivered all parts correctly. Everything fit perfectly in the truck and worked perfectly. They provided excellent customer service, and it is obvious that they are a well-run organization. I highly recommend them! "

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5/5

2024-12-18

Headphones

"My order arrived within 48 hours. Everything intact and packaged well. "