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Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2023-02-06

Crutchfield is excellent!

"Ordered on line-quick shipping and a great product."

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3/5

2023-02-05

Constantly Upselling

"Unlike Best Buy when you call Crutchfield for audio advice you can reach a knowledgeable human being that will help you.

Unfortunately everyone appears to be on commission and everyone will try and upsell you into a product 5 times as expensive as what you were asking for. Case in point: I asked about a subwoofer and the first recommendation was a $1750 Bowers and Wilkins when maybe a $650 Polk would have been adequate. On another call I inquired if the Crutchfield branded speaker wire ( $20 ) came as a pair or individually. A different brand of speaker wire was suggested costing $50 a wire. In this case should I assume Crutchfield brand wire is junk because a significantly more expensive brand was suggested? In the future it would be nice if the sales people could be a bit more ethical and ask what your budget is before suggesting a product that will make their boat payment. We are customers not fat pigs to be stuck with knives.
"

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5/5

2023-02-04

Great shipping

"Man, placed my order over the weekend and crutchfield shipped iy first thing in the morning Monday and i had it by Wednesday "

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5/5

2023-02-02

Keith’s stereo equipment!

"Awesome place to buy from , everything I wanted ,delivered very quickly! Great customer service when I had a question!"

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5/5

2023-02-02

Best product and install

"I installed my car stereo yesterday with ease. The instructions that came with it we're spot on. I would always use crutchfield in the future for other purchases of anything car audio related."


5/5

2023-02-02

Fast shipping, great instructions

"Fabulous experience, ships quick, comes with needed wiring and complete instructions.
"

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5/5

2023-01-31

Best Customer Service Bar None

"As always Crutchfield's customer service team knocked it out of the park. I was way off on what was compatible with my current system, and they straightened it out and it sounds great! They even hooked me up with reward points I didn't know I had. Thanks Crutchfield."

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5/5

2023-01-30

Follow-up review

"As a follow-up to my previous review of the iFi hip-dac2 and my experience with Crutchfield Five-Stars *****! Customer Service was superb based on receiving a potentially defective product. I contacted Customer Service and they immediately emailed me a return label and shipped out a replacement unit in a few days. Top-notch! Thank you and will do business again with you guys... "

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5/5

2023-01-30

Long-time customer - Crutchfield keeps on delivering

"We've shopped with Crutchfield for over two decades (and how many other businesses would fit that profile) and they continue to stand out as a great place to get good products at competitive prices. This purchase didn't need customer support, but in the past, when we have, Crutchfield is outstanding there too. Their employees actually know things vs. read from scripts."

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5/5

2023-01-30

First system install

"Great customer support after the sale"

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5/5

2023-01-30

Good Shopping Experience

"Great shipping and great instructions. I needed longer screws to mount the stereo to the installation bracket, but, otherwise, excellent service. "

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5/5

2023-01-28

Quick and easy!

"Suggestion to replace factory speakers was spot on and the instructions and tools were perfect to make quick work of the project. Fast shipping was much appreciated also! I can enjoy my music and other entertainment again without the crashing of a bad speaker, cause it was driving me crazy!"

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5/5

2023-01-28

Great experience

"Everything about the purchase was easy. They told me everything that I needed and gave me instructions on how to install. Very happy with my purchase. "

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5/5

2023-01-27

TOP SERVICE!

"first time ordering from Crutchfield and delivery was quick. Had a question after I received my unit and they were quick to respond. Would definitely do business with them again. "

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5/5

2023-01-24

Amazing info, and quick delivery

"Everything is great. I was able to find a great new set of speakers, virtually test them out, and get all of the accessories I needed as well as answers to all of my questions. Within 2 days of purchasing the speakers were in my living room. They sound fantastic, and I couldn't be happier. Thanks!"

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