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Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2022-11-19

Best option

"I've been using Crutchfield for many years. I've looked elsewhere from time to time but always end up buying from Crutchfield. The website is very helpful by telling me exactly what fits so I can make an educated choice. Prices are competitive and you get downloadable instructions and some helpful install items for free."

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5/5

2022-11-19

fast and accurate

"ordered my Tv. estimated arrival was 11/18-21. arrived on 11/16. no damage to the box tv is perfect"

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5/5

2022-11-15

HiFi Equipment Stand

"A lot of good options were available, including one that perfectly met my needs. Price was reasonable and delivery was ahead of schedule. Assembly was easy and as described in the reviews."

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3/5

2022-11-14

Losing their focus I think

"I have ordered from Crutchfield numerous times and have always been satisfied. I am not a pro installer by any means but generally when you order something, they put everything in that you need to complete the install. This time was way different, it is important to note that I have a Jeep Wrangler and I ordered an Alpine Deck, 2 sets of speakers and the XM add-on. They added the IDatalink and a T-Harness specific for the Jeep. Well, lets see, the speakers I ordered were Jensen SPV-65X-WRA, they are specific to the Wrangler, so I ended up with wiring harnesses for the speakers and tweeters I didn't need, plus mounting hardware that wasn't required. I thought it odd to get stuff I didn't need. Then, because they were out of stock, there is a harness that you can buy for the IDatalink to Alpine plug so I wouldn't have to cut wires, didn't even know about it or see it because they were out of stock, and I had to cut wires, which then necessitated a call to them to figure out why the wires from Alpine are different colors and where do they go. In my research I found out that I could have had them make me a harness for the components I purchased. I didn't know that was even an option. The calls to support were great, they were a help but overall underwhelmed with this purchase. When you expect to get what you need, get a bunch of stuff you didn't need and not the one important thing that would have been nice to have was just disappointing. Wouldn't you think they should know the speakers I bought have the Jeep Plugs on them already? Shouldn't they also know that the AMP that went with it didn't need the AMP wiring kit since the Jeep has a 30amp fuse for the radio, so $15 I didn't need to spend."

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5/5

2022-11-14

Effortless purchase

"We purchased a Samsung smart TV and upgraded HDMI cable recently from Crutchfield. The price was well below that of Amazon, the purchase experience was seamless and both items arrived within 2 days. This is my second purchase experience with Crutchfield, but it will not be the last!"

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5/5

2022-11-13

Great

"Great thank you, for the wonderful expirience."

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4/5

2022-11-13

Metra Helios AS-SPKR-26: Speaker Mounts

"Hi Folks,
Ordering and delivery was fast and accurate. The product was not as exceptional. The shape, size and color were as advertised. However, for each unit (2 per box), the plastic carapace to hide the wall mount screws do stay/clip on properly/at all. I realize, my installation could be at fault.
I recommend screwing thse into a stud versus using the provided plastic molly screws (metal screws) which didn't expand the plastic enough to make a tight fit in the sheetrock. Thankfully, I had larger screws which got the job done.
I hope this helps others.
Bob
"


5/5

2022-11-12

Crutchfield Order

"I ordered a turntable as a gift from Crutchfield. Living in Arizona I was somewhat hesitant to order from an east coast venue. The order process was simple and the product was shipped and received in speedy fashion. Since it is a gift I have not opened the well packaged unit.
I would not hesitate to order again from Crutchfield if the need arises.
"


5/5

2022-11-12

Great purchase experience!

"Great website and great unbiased product information included by Crutchfield product experts that help consumers like myself make wise purchase decisions. My JBL sound bar is the first purchase I’ve made from Crutchfield, but it will not be my last. "

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5/5

2022-11-12

Crutchfield is Great Business

"I've been hooked since the 80's. Always great customer service and huge selection of the best products."

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5/5

2022-11-10

Easy return

"Would definitely buy again to this online store. "

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5/5

2022-11-10

Top Notch Experience Across the Board

"Not only was my experience good im outright impressed by how thorough their tech database is and how intuitive the website is. I wanted two sets of the same speakers, but they were back ordered with one in stock. Couple days later they had them in stock, big shout out to Janie at customer service for setting me up to return the my second choice and getting my first choice on the way. Prices were great and shipping was super fast, all the extras they include at no cost is a huge pain saver, vehicle adapters, speaker brackets, etc. Couldnt be happier with the whole experience and thats impressive in its own right."

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5/5

2022-11-09

Got my gear for my ride and it was very easy to hook up! Crutchfield ROCKS!!!!!! Thank YOU!!

"Crutchfield hooked me up with my gear for my ride!! It fits perfect and wiring was very easy to do! NO Problems! Sounds great! I will do all my electronics through Crutchfield!!! Lifetime warranty is AWESOME!!!!!!
CRUTCHFIELD ROCKS!!!!!
"

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5/5

2022-11-08

Happy Bose Quiet Comfort Earbuds Experience

"Item was delivered to my door in perfect condition on time thanks to excellent packaging and shipping. Love your friendly package greetings and compostable peanuts .. perfectly in tune with Crutchfield’s caring approach to knowledgeable product research, customer service and communication. After a quick get acquainted with Bose app and buds basics, set up is easy, #2 ear piece seems a good comfy fit and great Bose sound. Many thanks! "


5/5

2022-11-08

Crutchfield: Beyond Expectations !

"I have been a customer since 1998 and every time I need audio equipment or if friends and family need audio equipment my first thought always is to use Crutchfield and would recommend them first every time because they are #1 in service, experience and product knowledge.

Thank you Crutchfield !
"

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