"I had never heard of Crutchfield before, but they were one of the only websites that had the camera I was looking for in stock... At the time, I thought I was taking a risk - but I'm glad I did. Absolutely PHENOMENAL customer service. Verification of an expensive order, and shipping estimates and delivery that was completely on-time. I am glad that I discovered Crutchfield!"
"Great customer service. The website has a great selection of products. My speaker order link said I needed jumper harnesses to install their speakers. I ordered them but the quality of the harness was questionable. Two of the crimps that attached the terminals were inadequate. The terminals came off in the shipping bag before the package was even opened. I assume that’s more of a parts provider issue than an issue with the crutchfield team. "
"The online ordering process was smooth and had step by step instructions so you were sure to order everything needed to install your aftermarket radio. Then when I need assistance troubleshooting a camera I sourced from somewhere else, they were helpful. It end up being a bad camera and power harness from amazon. Then I also had an issue where the the steering controls were not working and they picked up and we found an extra plug-in jack I hooked up was not needed. Once we unhooked this - everything is working great. Great experience - If you are just a DIY person that occasionally does these type of things - highly recommend using them. Tech support is everything with reasonable prices. They had both. "
"Customer service in today's world usually means figuring what response on your phone gets you to actually talk to a real person even though your call "is very important" and call volumes at 1AM are "higher than usual." Then if you actually get to talk to a real person English is a second language which they have yet to master. A negative reflection on management, not the employee.
Dealing with Crutchfield is a relief. You not only talk to someone but get helpful information
from individuals who know about the products they sell. More important they don't over sell and push you to a more expensive item. After years of being without a sound system, I decided to get my music back which required a receiver, turntable, CD player, speakers, headphones and record cleaning equipment. I had a budget number and researched the various components then called Crutchfield.
With their help I am now enjoying the results. The conversation took about 20 minutes and I had all the components delivered within a week. Crutchfield's great service and choice of quality products speak for themselves.
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"Quality speakers for a good price, and everything to install them in my 1993 mustang. Couldn't ask for a better experience!"
"The Sanus speaker stands(WSS22) for Sonos speakers were a high quality item. I was so pleased, I ordered a second pair. Crutchfield was easy to deal with and provided fast shipment. I received both orders much faster than I expected. I am a very satisfied customer."
"Crutchfield is ahead of the game. When buying anything audio I ONLY use Crutchfield. "
"Easy to use website. Great selection"
" Adding Amp to 2020 Ram, with out Rucker's spot on expertise I was able to make an informed and correct install. Crutchfield will always be my go to for accurate and up-to-date information and the best products at a fair price
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"Just the best customer support ever. At least 10 stars! We have a challenging A/V set-up (some older equipment and unusual needs). Travis has been a joy to work with and he has hung in there with us over and over to try and get one issue to work. I have been a Crutchfield customer for 10 years and have received incredible customer support anytime I call them. "
"Great experience, had a very knowledgeable adviser Dasiy, my Denon DP-300F turntable and my Kanto YU4 speakers all arrived a day early and free shipping, can't ask for anything more than that!! If I had to order anything more I would not hesitate to order again from Crutchfield!! Thanks again for all your help in getting me started on my vinyl journey!! Gregg"
"The delivery was very fast 4 days from the purchase date great service C.Jacobs"
"Everything I have bought through the website has been spot on. Great products and made so easy to install!"
"The order was here as promised and in this day and age with what is going on that's a plus "
"Looks like a great company. The speakers arrived instantly! The process was easy and seamless, and it really looks like they know what they're doing. I plan on using them again if I need sound equipment. "