ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2021-09-27

Great service and great products

"Great with fast delivery "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-09-27

audiophile again

"Sept 2021. Ordered the Cambridge Audio AXA25 int. amp. I was amazed on how fast it arrived. No damage to the box."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-09-25

Help with Adapters...

"I purchased an aftermarket stereo system for my 2013 Volkswagen Jetta S. I wanted a touchscreen, a lot more amperage, and a back up camera. I ended up needing adapters for the wiring, antenna, and faceplate... Which I should have purchased when being prompted to do so at the time I bought the stereo online, but I wanted to see if I actually needed it myself. I did.
I called up Crutchfield, and they helped me understand which adapter I needed, gave me the original online discount, and expedited everything. Adapters should be here in a few days. =D Very helpful staff, and knowledgeable. It's always nice to talk to an real person.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2021-09-25

Busted leg

"Arrived with a busted leg"

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process

5/5

2021-09-21

Excellent Service

"Employees well trained and ready for questions. "


5/5

2021-09-21

VW new Beetle Conversion from Factory Equipment

"My Beetle's factory radio had issue that was draining the battery every 2 days, I purchased 2 replacements from salvage yard, went online and paid $29 for 2 security codes for 2 junk radios. So I decide to create myself an account on Crutchfield and let them provide me a reasonable solution that I could easily self install.

Radio is very nice, the accessory installation package was great.
Thank you for providing me a reasonably priced product fit great and looks good installed.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-09-19

Great experience making a purchase from Crutchfield.

"I purchased a Denon DCD-800NE and have been happy with the purchase. I spoke with Garrett about this purchase and a future purchase of an integrated amp and he was very helpful and I enjoyed speaking with him. I will buy again from Crutchfield. Shipping speed was great and I really appreciated that because my 30 year old Sony CD player crapped out."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2021-09-19

No help

"I ordered 6x9 MB Quart speakers for my 21 Rubicon Soundbar and installed. The sound was lacking and there was virtually no bass. I contacted a tech and asked if the 3.5 wires needed a harness to connect and was told the same signal comes thru both the 3.5 and the 4 wires. No help was offered to resolve the issue. I will probably return these speakers and try something else. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-09-15

Awesome customer service

"Great phone support during my Garmin 530 Purchase. My rep even found a credit from a prior purchase and a $20 off coupon! I was over the moon and felt genuinely valued as a Crutchfield customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-09-15

Great service!

"I found my receiver at the best price on Crutchfield. No hassel pay fast, fast shipping. Packaging was excellent. Very happy! No doubt I will be using Crutchfield again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-09-14

Best price and easiest installation instruction

"The price of their product is much better than many other websites, while at the same time, they provide the necessary harness and mounting unit for free. The installation instruction is also easy to understand - I was able to install the stereo myself."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-09-10

Great service and products

"Had a great experience. Came with everything I needed for a smooth install. Will be back when it's time for the front speakers. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-09-09

Excellent service all around

"Clear communication, prompt delivery, full support included with purchase. Will definitely purchase from Crutchfield in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-09-09

Self install

"Excellent with their radios, accessory suggestions and instructions. Step by step install went smooth with no problems. Shipping was fast also Thx. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-09-07

DVD

"It was great working with Crutchfield to select my DVD player. The sales agent was helpful and kind. Crutchfield is a very professional and reliable company to deal with and any time I need electronics I buy from them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges