ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2021-11-20

Another Great Experience with Crutchfield

"Recently bought a new TV and a soundbar from Crutchfield. Prices were competitive and delivery was fine. Decided the TV was just too big for me to handle, so we called them and had them install it. Another excellent experience. Got it mounted, no issues and all works fine. Then the price dropped a little and they honored their price guarantee. All went well and very happy with the products and services.

Been using Crutchfield since the early days ('70s or 'early 80's) and never had a bad experience. Highly recommend them and it keeps you from giving all of your money to some of the usual suspects....
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-19

great experience

"The website was easy to navigate and provided in depth product detail. The search by vehicle feature helped making the decision easier. Also, the "what you'll need for install notes" are very helpful. Placing the order was easy and product arrived when promised. I haven't installed the radio yet so I cannot comment on that aspect. Thanks again Crutchfield!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-11-17

Sirius XM home receiver

"I wanted a home XM receiver. Not know what would best fit my needs, I contacted support. The lady on the other end was very pleasant and listened to my wants and budget. The cool thing about it is that as long as you are on the Crutchfield site, they will pop-up suggestions (rather than flipping through yourself), explain the device, answer questions and patiently stay with you while you decide. The whole experience was unique and I actually enjoyed it. Placed my order with the person on the other end and my order arrived next day. Couldn’t ask for more. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-11-16

Great Experience

"Easy and received what I ordered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-11-15

Knowledgeable & Helpful Staff

"My advisor, Calvin, helped select the digital media receiver and back up camera based on my needs and budget outline. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-11-14

Fast Shipping, "Accessories" Provided, Competitive Pricing, Customer Support

"2019 Ford F-150 Supercrew Cab
I ALWAYS recommend Crutchfield when people ask about upgrading vehicle radio and speakers. And why? Because from start to finish, Crutchfield "holds your hand" like your dad did "back in the day". They provide the correct accessories for the vehicle, provide an installation sheet specific to the vehicle, and all at a price that BEAT, product for product (including accessories), the major online shopping experience that offers everything from "A to Z".
"

Detailed Review Benchmark + -
Pricing of products and services

5/5

2021-11-14

Easy purchase

"Was on the wait list for a CD carousel. Got an email of availability. Purchase was very easy. Item got to me in perfect shape on the date expected. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-11-10

A great experience

"Excellent service, quick delivery"


5/5

2021-11-09

Thanks Eugene!

"I had an idea of what I wanted to do to upgrade my A/V setup, but wanted Crutchfield to provide recommendations. Eugene did a great job listening and asking questions to refine what I needed then provided recommendations that fit my needs and budget. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-11-09

Smooth & easy from start to finish!

"Crutchfield is the only way to go. It’s worth it to purchase custom wiring harness, makes installation seamless. Fast delivery excellent support. Quality products. "


5/5

2021-11-09

Purchase of new flat screen TV

"Crutchfield comes thru again. Needed to purchase a new 55" TV after my Sony Bravia died and sales agent Grant recommended the LG 55" OLED. Couldn't be happier. This is absolutely the best flat screen TV I have owned. The picture quality is phenomenal, sound is clear and setup easy. Pay attention to unpacking instructions.
Thanks Grant for the perfect recommendation!!!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-11-08

Great Inventory!

"When shopping for car speakers, they have almost everything. Fast shipping (like 2-days). Damn good. I've bought before from Crutchfield, very satisfied. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

1/5

2021-11-08

Very poor delivery

"Was told product was to be delivered 11/6/2021. Had friends to help install. Product (speakers) did not come till 11/8/2021. Worst of all the package was laying in the driveway. Looks as though the driver (FedEx) never got out of the vehicle and just dropped it in the road. Thankfully someone came home and found it before the rains came. Would never order again if you keep the same delivery company. The instructions came first UPS and that was fine. The speakers came FedEx and that is where the poor delivery was from. "

Detailed Review Benchmark + -
Overall product shipping and delivery process

5/5

2021-11-04

Excellent service, as always!!!

"Crutchfield continue been the standard of an excellent service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-11-04

Nice

"Trim plate didn't fit. everything else was great."