"Received the product promptly. Put it in this past weekend after my new case arrived. Working great right now. I had an issue with 2 of the screws, contacted CrystalFontz and they are mailing me a total of 6 screws. I can't be more pleased with their quick response."
"Very good service. Fast and everything works great. I mistakenly thought they shipped out the wrong LCD and called them and they issued an RMA within 5 minutes. After closer examination I realized it WAS the correct LCD I was just viewing it an on odd angle with the contrast turned down very low. They canceled the RMA within 5 minutes as well. Also the support forum on their webpage is superb!! Very pleased with this purchase and the tech support."
"I purchases a parallel LCD from them. I got it all wired up and it didnt work. I have made lcd screens of this type before, so I knew what I was doing. When I tried to RMA the screen they replyed that once a screen is "out in the field" it cannot be returned. I have a really big problem with this since I have to wire up the screen to get it working in the first place! If wiring up the screen, or the screen even being in my posession (the field) voids the warranty, how am I ever supposed to get the screen working??? After a while crystalfontz decided to credit me 50% of the price of the screen. To avoid any further headaches I just decided to take the 50%. The only good thing about my experience was the super fast shipping by fedex."
"Built up a front panel LCD kit. Reasonably priced, everything came packaged really well. Quick fast shipping and had no problem shipping to my work address. Actually arrived 1 day ahead of time via FedEX. They even give you a free pen and a business card with the tech support number on it. Nice touch."
"Excellent product, very well made. Excellent support and customer service."
"Excellent product quality... Printed documentation is nonexeistant, but wasn't really needed anyhow. Packaged like it would be airdropped from 50,000feet, and extreme care was taken t oensure that all items are clearly labeled and protected. Was a little annoyed to find a LARGE thumbprint on the back of the screen face, which required disassembly to clean off using lens cleaner, but that happens sometimes... I was also pleased to see that it all cam e pre-assembled, even though I didn't order it that way which is only because I couldn't as it wasn't on the site that way...
Which brings me to my one complaint with Crystalfonts...
Their website is extemely disorganized and trying to figure out what is what on there was just plain annoying... After digging around determinedly, I finally got what I wanted in my shopping cart and placed the order. The prices are good too...
I have seen the Matrix Orbital products in friends PCs and they just don't come close to comparing in quality to the Crystalfontz products in appearance. It is a little disapointing that Crytalfontz doesn't have the GPOs that MO does, but that is minor really as the GPOs have very limited use from all I have read. I would much prefer a Basic Stamp or Basic Atom to do the same things... Perhaps in the future Crystalfontz will offer GPOs or even better (IMHO) a pre-programmed add-on controller such as those I mentioned above.
Finally, though not developed by Crystalfontz in-house, the Crystal Control app is excellent and easily the best I have seen available. I was up an running, reading MBM5 and other stuff from my system in mere minutes. Next I am thinking of trying out their graphical blue negative display but the software support there needs improvement, but I am sure it will come soon."
"Great customer service, very fast delivery. Highly recommended."