"Ordered my part online, showed up after I received the email notification that it was ready. It was that easy, thank you."
"Ordered and called to let them know of online order. Was told they would looked out and get it done. Had originally ordered the same part from downtown Toyota. When calling was told order be ready in 2 3 days and instead of looking for order the clowns support cancelled the order. Cocky supposed don't need more customers.
Culver City parts dept. has people skills and eagerness to assist customers.
Thank you!
For your kind support "
"Good only have problem how to get part numbers fast?"
"Service was great! Thank you!"
"Whenever I order parts online it’s reasonable Price comparing to others, and a good service too. "
"Great service,very satisfied customer "
"Fast delivery and accurate. "
"On May 10th, I ordered a set of Black Emblem overlay parts. I heard nothing back from Toyota for weeks. I had to follow up with an email on 5/29. The email response that I received stated that something has went wrong with the order but the person who was responsible for orders would contact me. I just received a call and the person took zero accountability for their mistakes, exhibited poor customer service, and still tried to upsell me. It was incredibly disappointing and I will not be recommending this place or utilizing their services again."
"Simple, quick interactions that were extremely helpful. Direction/ reviving product "
"They advertised a part and at the end did not have it!"
"Pleasant experience being assisted by Daniel in Culver City Toyota Parts Department. Always ask for Daniel. Thank you Daniel!"
"Online purchase and pickup next day, smooth as silk"
"I just wish this dealership would get their ducks in a row. I keep having to come back for simple issues. Things I order are never right."
"It took too long for my order to be processed, it was an online order for a reason don’t know why I got emails and calls to confirm the vin number on the vehicle. Parts department should have fulfilled my order as soon it was received without questioning if I had ordered the right parts for my vehicle. "
"My parts were on time and one of the employees even helped carry out the boxes."