"I love the suit collection but I am having a hard time getting an address to return the ones that don't fit. I have placed another order in hopes that this is not going to be an issue because I love this brand so much!!!!
If I don't hear back from someone soon, I will have to start looking else wear for suits. "

"Terrible terrible terrible customer service. I initiated a return and they told me I could either get a coupon for the site or keep the items and get $5 for each. I told them that per their website I’d like my full amount refunded. It has now been two days with no response from them. AND I paid extra for 3 day shipping and the items took over a week to arrive (after I had left for vacation!) do not buy from this site, I’m convinced it’s a scam. "

"I tried several times, since May 31st, to return an item. I sent numerous emails and contacted you via Facebook and received no response. Due to the horrible customer service I would like to return my item and receive my money back. Please provide some assistance with returning my item. "

"I ordered 6 suits on 3/8/18 the tracking site says they were delivered but I never received them. It said when I ordered them it takes 8-10 days. Where are they?"

"I ordered 3 suits from Cupshe, all in size small. However, one was sent to me in the incorrect size in a LARGE. It fell off me! When I emailed Cupshe's customer service and got in contact with Joy, she stringed me along through multiple emails. She asked me to send multiple photos of the bathing suit and shipping labels and everything, "proving" that I received the wrong size. After I did that, she had the audacity to explain their return policy (as if it was acceptable for them to ship an incorrect size and then put the responsibility on me to process the return):



"Thanks so much for your order. We understand that sometimes things don’t work out, so we are here to help. Before we process a return, we’d love to let you know of our two available return options:



Cupshe Coupon: Your credit will be for the full amount of the

returned items, without need to return the items back to us.



Hassle-Free Return: Don’t worry about going to the post office and returning

it to us. You can keep the items - we’ll simply deduct $5 for each item you would be returning. Your returned balance will be credited back to your original payment account.



Let us know which option is best for you and we’ll take care of the rest."



Meaning they want me to PAY MONEY for them to correct the order they messed up... or get a "coupon" to spend more money with them. I no longer want to do business with them, but they refuse to refund the money back to my card or send me the correct size.



DO NOT ORDER FROM THIS COMPANY IF YOU EXPECT QUALITY CUSTOMER SERVICE.



THIS COMPANY IS IN CHINA... SO RETURNS ARE A HASSLE AND CUSTOMER SERVICE IS NOT TO THE STANDARD OF U.S. BASED COMPANIES. I WOULD RATHER SPEND MORE MONEY ON BATHING SUITS FROM A U.S. BASED COMPANY THAT ACTUALLY CARES ABOUT IT'S PAYING CUSTOMERS.
"

"I ordered 4 bathing suits from cupshe.com after reading a significant amount of mixed reviews, and I decided to give it a chance... well I’ve been tracking the status of my package ever since I received the tracking number. The current status says that my package is in transit in the town where I live, but it has said that for the past 3 days and I have not received and update on where my items are. This is such a hassle. My order is #1957349. My items should be here by now. "

"Shipping absolutely ****! If you are ordering and need it by a certain date - don't bother! You will end up disappointed. SMH! It is unfortunate because the quality of swimsuits is actually good. I was going to refer my friends and actually purchase some more bikinis for the summer but I won't do that now. I'm going to contact the BBB, Sitejabber, and any other websites to give a bad review for this company. DO BETTER, CUPSHE!!!! "

"They require “authorization” from customer service to make a return, but no one from customer service has responded to me and I’ve made several attempts at contact. Take your business elsewhere"

"I ordered 2 bathing suits from cupshe costing over $50 and never even got my order when the tracking said it was delivered already. I emailed customer service and they told me "the carrier must've lost my package" and then offered me a coupon. I don't want a coupon so I told them just send me my exact order over again and the girl responded asking for my address to resend it. After I reply....a girl with a different name emailed me back saying she would give me a damn coupon. I am going on vacation soon to Florida and was hoping I would have my new bathing suits but its been back and forth emailing in which it takes them forever to even respond to me. I will never order from this company again with all this bs I've been through. "

"I ordered 10 swimsuits and I wanted to return 5 simply because they did not fit.
I sent them back to the address provided and gave them the tracking number and let them know when the return arrived. Now no one will issue my refund, they keep asking if I want a credit and to keep the suits. I told them I have already returned them and I want a refund and they won't answer my emails now. I really like the swimsuits that I decided to keep but it is such a hassle to get a refund for ones I don't like that I will not be able to order from here again.

Order #1864814"

"Ordered 4 excepting to return at least two.
Loved all of them!!"

"I purchased three items on Feb the 18th there are no shipping details for my item when I click on the order confirmation. The order number is
#1878380. I’ve contacted them via email 3 times and receive the same generic response everytime. With days between the reply’s. The only pleasant experience I’ve had so far was checking out everything since then has been a hassle. Not happy! Was hoping to have my swimsuits for a holiday end of the month. "

"I ordered 4 bathing suits feb 26th. As I am leaving for a trip on the 7th, I hoped they’d arrive on time. After I ordered, I started to read a lot of reviews that people were not receiving their suits for months at a time. I was getting nervous, but This was absolutely not the case as my suits arrived today! All good quality and I loved all of them! For the price you pay these suits are so worth it "

"I never received my order or an order number to follow up and track it, just notice I made an order! This is unacceptable!"

"Just go to their BBB page and you'll see all you need! They are repeatedly scamming customers!! For me, I ordered a package, they marked that it shipped, but never dropped it off with the carrier. They simply printed the label. When I tried to reach out to them, I only received generic form-type replies that were irrelevant to my issue. I then attempted to contact them on their website, Facebook messenger and then commented on their page trying to get a response. They marked each of my comments as spam shortly after posting them, and then blocked me from the page -- all I was asking is that they tell me when they planned on actually shipping my package as it has been more than a week since this label has been printed!

I have had to file formal complaints with BBB and PayPal, as have many who have had to deal with this organization.

It appears those who actually receive the items they pay for are the minority, and those who do receive items often find they are wrong or damaged!

Please take every positive review with a grain of salt as a great deal of these "positive" reviews appear to be sponsored. I didn't, and now I'm in the same boat as literally hundreds of others who have been taken advantage of by this horrendously unethical company!

Save your money and avoid CupShe.com at all costs!!!"