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Return/Replacement policy:
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Verified
5/5

2018-05-04

Service was great

"Service was great. Products arrived sooner than promised and I'm happy to say that what I expect is really the product is exact like that, Service is good as like other website also responsive. Product quality is good as according to the price. Shipping is on time as time provided by website. Maybe if I want to buy a product in the future I will come back to this website.
"

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Verified
5/5

2018-04-30

Nice experience with cupshe

"LOVE this bathing suit!! I wish there were more styles! I purchased size L after reading numerous reviews. And it was perfect! For reference I’m 5’3, 36C and 180lbs, my weight being in my **** and hips."

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Verified
5/5

2018-04-28

I love it

"I just had a baby and needed something to cover up the extra baby weight I have yet to lose. This suite was the first one I tried that looked great! It is like Spanx for the beach."

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Verified
5/5

2018-04-27

Delivery as promised

"Just received it and tried it on. It fit perfectly. I never thought I would like a one piece but this is very elegant. I even bought a second one in a different color I loved it so much. Great buy and quality."

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Verified
5/5

2018-04-26

Great place. I recommend Cupshe

"Great place. I recommend Cupshe if you want good quality clothing and outstanding customer service. Cupshe cloth, look as beautiful as it is in the picture. They know what modern fashion is destined to look like all the years I have discovered Cupshe. Cupshe has a fast logistic which trips me always. I was impressed with just how quickly my order was processed and how soon it arrived at my doorstep. I had a few questions while I waited for my order, and customer service was quick to reply and very helpful. I was happy the swimwear looks exactly as it does in the pictures online, and fits great too!
"

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Verified
5/5

2018-04-26

Great experience

"i had a great experience with cupshe.
i was looking for a present to give to my sister and i couldnt got her anything better than her new bikini, she loves it, i was worried that it wouldnt get to me on time but everything was just right, i kept in touch with costumer service and the traking was on point.
no complains here, great job.
"

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Verified
5/5

2018-04-24

I love this place

"I bought a bikini from them. After it I love the place Cupshe, there were many varieties of good quality clothes. I ordered from this website because they have great prices and The quality of the product is really amazing. The product is 100% same as it was mentioned in the picture. I really Love the design and the stuff of the dresses that I bought. They all fit perfectly and look great! The sizes are consistent, the fabrics are durable and the suits are well made. The delivery time was respected and very fast, with an amazingly perfect logistics! I was happy to find items I wanted at Cupshe online at a great price compared to the retail store. The ordering process was easy and shipping was super-fast. My items were in perfect shape. Their service also very quickly and were exactly as described in very high-quality packaging. Overall, very happy with the whole buying experience with Cupshe."


Verified
1/5

2018-04-23

Highly Disappointed

"I ordered my first swimsuit that was a one piece. It was supposed to have just a small triangle opening below the breast area. The swimming suit I received had a HUGE gaping hole and I could have been a **** star with it. So I reordered only to be disappointed again. This company is highly frustrating because unlike Amazon, you can’t return it. So now I have 2 swimsuits that are absolutely useless to me. I will NEVER order from this company again and will be telling all my friends to stick with Amazon or another company that lets you return it when it doesn’t work. "


Rep reply posted 2018-04-24
A rep from Cupshe.com, cupsheteam, has responded:

“Sorry for your any inconvenience. According to our company's regulation, the item that used the cash coupon cannot be returned or exchanged again. Our agents stated clearly when we set the code for you. Greatly appreciate your kind understanding.”


Verified
1/5

2018-04-14

SCAM

"I have been trying to get in contact with them for more than a week now and no response. I have got the wrong sizing on both of my bikinis (they are really big) and they ingore my emails. I am going to the bank on mOnday to get my money back! Stay away! SCAM"

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Rep reply posted 2018-04-15
A rep from Cupshe.com, cupsheteam, has responded:

“So sorry for your any inconvenience. Our agents replied your email and set the code for you. Please check it.”


Verified
1/5

2018-04-14

Bad Customer Service

"I ordered a swimsuit that was never delivered. I emailed customer service and was basically told, too bad. There was no offer to refund my payment and no offer to send a replacement swimsuit. Disappointed. "


Rep reply posted 2018-04-15
A rep from Cupshe.com, cupsheteam, has responded:

“Your package delivered to you according to the tracking information. Our agents sent a follow-up email to you. Please check it.”


Verified
1/5

2018-04-13

WHAT A CROCK OF NONSENSE

"Paid for expeditied shipping for them the tell me that my pacakage may not get to me for 20 days. all of the responses to email are generic. CUSTOMER SERVICE IS TERRIBLE. I am now $52 dollars in the hole with no ETA on my package.

"


Rep reply posted 2018-04-15
A rep from Cupshe.com, cupsheteam, has responded:

“So sorry for your waiting. Your package is on the way to you. We have already contacted the shipping carrier to rush your package. Greatly appreciate your kind patience.”


Verified
1/5

2018-04-07

Stay away. Better Business Bureau lists Cupshe as an alert for issues with deliveries, refunds, etc.

"Caution, caution , caution. No response to email or phone calls. I just want my refund.
Check out the reviews on this company through the BBB and online customer reviews. They are horrible.
*Update 4/7/18 to respond to Cupshe’s response to my original post below: Your company has only recently sent me an email with supposed return info after finding this review- but still no return phone call. I’d appreciate your cooperation in now following through with a full refund upon receiving the items. I’ll be sure to do a follow-up review here stating whether or not your company completed the refund since it seems this site is where communications with Cupshe get heard and replied to.
"

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Rep reply posted 2018-04-08
A rep from Cupshe.com, cupsheteam, has responded:

“Hi, so sorry for your any inconvenience.
Our agents offered return address to you.
You can return the items and then we will refund fully to you.
Greatly appreciate your cooperation.”


Verified
1/5

2018-04-04

Buyer beware!!

"I saw these swim suits and thought they were so cute, and decided to try them out. It looked like the return policy was straight forward, so I thought I’d be ok to try them out. UNLESS YOU ARE SURE THESE WILL FIT, DO NOT BUY!!! The suits did not fit, now I am trying to return them, and I am getting nothing but an automatic response with no information as to how or when I can return them, or if I will actually get a refund. Rip off!"

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Rep reply posted 2018-04-08
A rep from Cupshe.com, cupsheteam, has responded:

“Hi Courtney, we do apologize for your trouble.
Our agents replied your email and refunded to you.
So sorry for the inconvenience again.”


Verified
1/5

2018-04-04

Haven’t received anything!

"I ordered 4 bathing suits a month ago for my trip in 2 days and haven’t received anything. When I track the order, it only says in transit and I can’t speak with anyone to get any answers as to where my order is. Such a disappointment, never again! "


Rep reply posted 2018-04-08
A rep from Cupshe.com, cupsheteam, has responded:

“Hi, we're so sorry for your waiting so long. We checked and found that your package delivered to you now. We will try our best to improve the shipping service.”


Verified
1/5

2018-04-04

Awful

"I wouldn’t order from this company, the costumer service is awful. I can’t get them on the phone, they’ve only responded to one email, when I’ve sent five about returning my bathing suits. I spent over a hundred dollars and they’re ignoring me. So beware! "


Rep reply posted 2018-04-08
A rep from Cupshe.com, cupsheteam, has responded:

“So sorry for your any inconvenience.
Our agents refunded to you as your request.
Greatly appreciate your kind understanding.”