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Verified
1/5

2015-01-05

"On December 7, I ordered two pieces of furniture as a Christmas gifts. To be sure I place an order over the phone. Those two pieces were in stock, so I was not worry. This some day I got confirmation email with the shipping days. The latest should be done on December 23, 2015. December 9 got email from cymax that they lost my shipping address information ( how come, just check emails, there is all info, specially they have my email address) This should be an alarm for me . But no, I was waiting until December 20. I call there every second day, They are giving wrong information, not able to check the status of the order. January 3, 2015 got a bill from my credit card to pay!!!! Called again, spoke with "manager" he promised me to send me an email with compensation discount. Nothing happened again!!! Lies, lies, lies. Ha, ha, ha, you wish. You will never seen my money. If they don't know the Christmas is gone. Embarrassing for me, situation unacceptable at all!!! "

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Rep reply posted 2015-01-06
A rep from Cymax Business, CymaxTK, has responded:

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Cymax Customer Support”


Verified
4/5

2014-12-31

"It was my first time buying from Cymax Stores and I am very pleased with the experience. I will shop with them again."

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Verified
4/5

2014-12-30

"I ordered a tv stand and I am very pleased with it. I chalked painted the top and it looks like a very expensive piece of furniture."

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Rep reply posted 2015-01-06
A rep from Cymax Business, CymaxTK, has responded:

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Cymax Customer Support”


hrz
Verified
1/5

2014-12-30

"this is a horrible outlet. Extremely poor customer service, waiting time is 90 minutes then then you get cut off. Mistakes in billing, Damaged merchandise, repackaging returned material without proper inspection. If order from this place, expect to get not just a lemon but a heartburn. all phone numbers and email addresses are not reachable or non responsive. "

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Rep reply posted 2015-01-06
A rep from Cymax Business, CymaxTK, has responded:

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Cymax Customer Support”


Verified
5/5

2014-12-29

"It was easy to order from Cymax and they have a nice inventory to choose from. The order arrived promptly and was the product I expected!"

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Verified
5/5

2014-12-29

"Sauder offers a good looking sturdy desk at an easy price. The instructions are terrific and easily understood. I put this desk together in about 3 hours- sometimes with a little help. it arrived at my front door about 4 days after purchase. The only flaw is that there are a couple of small chips in the wood. Overall the desk looks good and with a couple of small adjustments it will be a pleasure to use"

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Verified
3/5

2014-12-29

"Great selection a little overpriced but they have whatever you want. My first desk order had two damaged pieces and we called the manufacturer as directed and we had replacements in two days. The only complaint I have is that I saw the desk on sale on Facebook and they would not honor the price when I went to order it saying it was an old price from August and they aren't responsible due to cookies etc.That is no good business practice and seems quite unethical and the customer service rep I spoke with was curt and rude."

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Verified
5/5

2014-12-29

"My order came faster than I expected and is a quality product. It was well packaged so there was no damage. Free shipping is great especially for a furniture item. The online ordering process is easy to use."

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Verified
5/5

2014-12-28

"First time I ordered from Cymax and I am very pleased.Night table was exactly what I had been searching on line for, and at a cheaper price. Order came quickl and my son put it together for me quickly with no problem. I will order another chest very soon."

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Verified
5/5

2014-12-28

"Merchandise was excellent. Very easy to put together. Looked great. "

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Verified
5/5

2014-12-27

"First time using Cymax Stores. Found photos and descriptions of buffet server purchased to be very accurate. Ordering was simple. Shipping was very quick. Packaging was adequate. We had no damage - not even the slightest scratch. Assembly did take a little longer than anticipated but the quality was well worth it. This is a beautiful piece of furniture. Very satisfied customer. Will definitely use Cymax Stores again."

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Verified
5/5

2014-12-27

"Was sent as a gift, they were very happy with the table and chairs"

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Verified
4/5

2014-12-27

"Nice product but S&H (Shipping & Handling) is lame. Also, no way to track the shipment."

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Verified
5/5

2014-12-27

"I love my piece of furniture! It looks really good. Good quality. And it came when promised."

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Verified
5/5

2014-12-27

"Ordered online; product arrived sooner than expected and is exactly what we expected!"

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