"I basically ordered a part from their website, was told the part should arrive in 3-4 days at checkout. After one week, no email, no phone about the order status. I called, left voice messages, no callback. So I decided to go there after one week to pick up. Nobody really seems willing to help me. I waited and finally talked to a guy that I was here to pick up. He noted down my order number, and called the part department. I was told the part will be sent to me after the parts guy finished his work. Waited 10 more minutes, no update, talked to another person in the front office, he promised to help and again asked me to wait . After another 10-15 minutes, finally the parts came over to me, just to tell me my order was delayed. What a waste of time and gas!"
"I need a Hubcap for my 2013 Prius, only Center Cap came on"
"I called confirming the parts arrived. After I arrived to DCH Brunswick Toyota, I was told the parts was damaged and they will reorder the parts. So far I have not heard the parts is ready for pick up yet."
"Horrible and Unhelpful. parts department guy was not ready to listen any of my concerns just because you bought parts online and not through the dealership store. I hope the manager takes a look at how the employees are dealing with customers. I would definitely hesitate to recommend this place. "
"Poor turn around, Poor Service, Constipated DCH Brunswick staff, need I say more?
Toyota keeps on sitting on orders. One day to receive, 2 days to process, one day to send ready for pickup email. Wake up guys!"
"Purchased parts online and they are exact match to my car. Thanks DCH"
"Order contained coolant, atf, and air and oil filters all packed together in one box with little extra space. Opened box and thought one oil filter, cartridge type, was missing from order. Found it underneath atf bottle (???!!!) and, as feared, the cartridge was somewhat deformed. One cabin air filter also deformed - could not tell if it was that way from warehouse or damaged in shipping. Emailed customer service and called (no answer, left message) and as yet no reply after 3 weeks. The parts may be fine, but once the sale is made what happens next, packing and shipping and customer service, seems of no concern to them.
Prices are decent and I have ordered from them before once or twice with no problems, but I don't recall any of those items being filters or similar, so not the same level of possible damage there (that order otherwise had same heavier type items, coolant and atf, like this order did)."
"Very bad experience picking up the parts ordered online.
Had to wait 40 mins to get the part from the parts department
Had to wait in service area.
Staff was rude and not helpful."
"Thank God they are in the Toyota Parts Online program! So many dealerships are overcharging for parts these days,DCH Brunswick Toyota is the cheapest I could find around me"
"Distance, zero acknowledgement."
"I usually get all my parts from DCH and happy over-all but this last order failed big time. I placed an order for my 2009 Highlander damper, electric P/S to find out it didn’t exist on my model. Can you imagine how my stomach dropped after dropping my steering column to find out it didn’t use this $7 part?? I really wish they double checked my VIN against the part # I had order so I wouldn’t have wasted 6 hours of my day. Thanks!!"
"My service advisor handled my recall service quickly and carefully. Good job."
"I waited for quite a bit of time to simply pick up a paid-for part. The service advisor's were standing around talking to each other about nothing to do with business. Can't people chip in and help each other? It's called team work. Maybe you should insist they put there cell phones down and work."
"Great place to purchase OEM parts at reasonable rates but the current state of their onsite pick up is pretty bad. I had to wait over 40 min to pick up one small part that was ordered online.
They need to do a better job of planning their renovations or redirect Service advisors to assist the parts counter. There were 5 advisors on computers with no customers present while I was required to wait until an available parts counter tech could retrieve my order."
"Ordered a part for my Toyota tundra never got any confirmation. Try to email to ask about the part if it was in stock or it would take some time to get never returned my email."