"Cancelled my order hours after I paid for it.
This site ****, they do not even give you an explanation as to why they cancelled my order. But with the bigger stores "
"They canceled my order after I asked them for tracking # for my order. "
"Avoid this site at all costs!!! It's no fluke that their bad on every review site and every dj forum you go to. And I'm convinced they're paying their employees to write good reviews. They stole my money during the coronavirus outbreak (that we're still in might I add) and didn't even ship the product!! (Ordered early March) Their customer service is like dealing with Quantum physics. God forbid if you don't agree with them or have a problem or even worse, want a refund. They'll BLOCK you. Email responses were rude, wouldn't answer any questions, and stealing a customer money like you're entitled. If it looks like a skunk, walk like a skunk and smells like a skunk. It's a skunk!! Avoid avoid avoid!!!!! Go to any dj forum!!! Save yourself time and money!! If I could give it 0 or negative I would!! "
"Was looking for a Behringer SD8. I found that they had a great deal on one, so I ordered it. Moments later I got an email saying that the order was canceled because the price had gone up without behringer telling them. But that I could order again for a much higher price. I told them that they should honor their price, and they told me to refer to their terms and conditions. I proceeded to say that this was bad customer service, and that they could earn repeat business from me if they would just honor their price. But instead they just kept telling me that it wasn't their fault. I only ever replied to them when they emailed me. I was not harassing them, but they banned me from the site. They literally banned my IP address. This tactic of advertising low prices, to then hike it up after you order is a clear bait and switch scheme. STAY AWAY!"
"After sending many emails with questions & answers back and forth with Stavros at DJDeals.com, he was able to answer all of my questions quickly and efficiently, get me a better deal on the item I needed AND direct me to other options when they couldn't provide what I needed. Top notch!"
"I have been very impressed with my interaction with DJDeals.com. I ordered a Light Stand that was not only a really good price but terrific quality as well. After the order I had an emergency gig that came up and I needed that stand. The interaction with them was fast and accurate. I got the stand in time for the job and everything worked great! Thanks DJDeals!!"
"I attempted to order a 16 unit amplifier rack. Google said this site had free shipping, which is nice since I knew it was a large item and shipping would cost a bit. I placed my order on a Saturday, come Monday I noticed an email about the order. It was the vendor requesting I pay for FREE SHIPPING. I then sent a reply with a screen capture of their page of the item I ordered with a clear banner next to it saying "FREE SHIPPING to the continental US." I reside in Indiana, so I clearly met the requirement for FREE SHIPPING. I then received an insulting reply of "so you want to cancel?" to which they then canceled and refunded the order."
"They were so stupid as to use there own mailing address as the mailing address, and literally paid ups to ship it back to themselves, then went on vacation for 2 1/2 weeks, the site says they will delete all messages received within that time frame and not to email them (very very poor service), all 4-5 employees, not one could at least answer emails, so that shows you how much they care about there customers more then anything, now during this time, the owner was around, because he had to sign for the package, so they know of there error, but yet have they bothered to contact me, nope. have i contacted them, a trillion times thru a bunch of different means. I cant even get this resolved until next month, how poor is that. Ive never received service this poor on the internet ever. shockingly bad."
"Ordered an item from their website that they did not have. Stavros M then had the nerve to take me to task because I pre-ordered a non-existent product. I would have never been able to order something from their website if it had not been listed there. Blaming the customer for their mistake is a sure fired way to guarantee no return business. Avoid this website if you value your time and money. If this is how they handle something as simple as this I would hate to see how they would handle something more serious."
"I shopped around for my keyboard stand and they were by far the cheapest AND free shipping! I got the stand in no time and it was just as advertised."
"I recently purchased a DJ controller through DJdeals.com. The price was right and the speed of the order processing and shipping was absolutely phenomenal. I had tracking information within hours and it took 2 days from order to doorstep with free shipping. The product was packed well and arrived in perfect condition. I had a similar experience with them last year and I am glad I chose to do business with them once again. They have surely gained a loyal customer and I look forward to my next purchase."
"Always a pleasure with DJDeals. Great selection, the price is right, and shipping is always prompt."
"Awesome customer service and was even helpful when I had to cancel part of my order due to product availability issues. The remainder of my order was processed fast and arrived quickly. A+ online retailer."
"Pleasure to do business with DJDeals. Very competitive prices and item was delivered as advertised. My only complaint is that they used UPS ground to make their delivery. On the US side, UPS works like clockwork, on the Canadian side they are a total train wreck. Paid $100 to UPS and $50 taxes for $329 pair of headphones. Huge potential market in the Canada if they can find a better shipper. The US has better selection and cheaper prices than Canada. Cannot recommend DJDeals to my Canadian friends because of UPS ground. They messed up my shipment and didn't offer any apologies. "
"Ordered a pair of speakers, completed the checkout and paid with paypal. TWO WEEKS AFTER saw an email asking to send them $3.99 more for signature confirmation. SERIOUSLY!?!?
You delayed my order for TWO WEEKS just because of some dumb FOUR BUCKS that I didn't even know I had to add? Why don't you add it automatically and not make people wait for half a month?!
I sent them the $3.99 they asked right away and asked that they ship asap. Got a very short rude reply from customer service saying it's all my fault. They even had a nerve to BLAME ME for their stupid checkout system and policies.. I buy lots of stuff online, and never had such problems, I pay for the order - it gets shipped to me, 3-5 days and I have it. As simple as that.
I'm really amazed at how such inconsistent, confusing online store with such rude personnel hasn't gone bankrupt yet."