"Terrible return policy. They will not answer the phone and state this in their voicemail greeting. They will only reply to voice mail within 3 days and only by email. Here is their return policy:
RETURN POLICY
We reserve the right to refuse any return.
Returned items must be UNOPENED, showing no signs of wear or a 20% restocking fee will apply, no exceptions. Any products not returned in the exact condition originally shipped from the manufacturer (e.g. weathered packaging, opened packaging, or any product that is not 100% new as it was shipped originally) require a restocking fee of 20% of the purchase price.
The original shipping and handling charges paid to ship the item to you are not refundable & we are not responsible for the shipping cost to return an item to us.
No returns are allowed after 1 calendar month from the original delivery date of your order.
No returns are accepted without prior WRITTEN authorization from JOYRYDE INC by email. Returning an item without a written authorization will result in a mandatory 20% fee.
UNACCEPTABLE RETURNS (UNDER ANY CIRCUMSTANCE):
Microphones, DJ cartridges & styli, DVD's, slipmats, headphones & earphones and replacement parts (cross faders, switches, power supplies, and any part that is considered a replacement part by Joyryde Inc.).
To request a return authorization, you should forward your original email invoice with a written request for a return authorization. You should include the reason you are returning the item & any update to your contact information. Your request for a return is your agreement to the return policy.
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