"Really good service. The order shipped out within hours of me placing it"

"They have great customer service and and I can't wait to use them again."

"Great price and fast shipping. So far I am happy with DJDeals.com. "

"Great video sales pitch won me over, plus you can't beat their prices. Purchased A&H53 Headphones one day, sent the next.
Thanks DJDeals.com

Will definitely order with you again"

" When I bought my Controller, the checking out was a breeze for sure. The shipping? I thought "Oh, maybe a week or so." Nope. Was at the front door in two days. The do an excellent job of giving you up-to-date information regarding your order and if any problems arise. They also have a large section of all DJ equipment. It may not be the quantity of Amazon or Overstock, but, it's the Quality. All their merchandise is top notch and at the best price on the internet. I just wanted a site that would deliver what they say, and that site is real. DJDeals.com gets a 5/5 stars from me."

"I got the item I needed at the lowest price I could find online. It was shipped the same day I ordered it and I received the item within a week. Good experience. "

"Ordered an educational version of a Native Instruments Machine on 01/04/11. DJDeals had the absolute lowest price I could find. The ordering process was smooth and the unit shipped the next day via UPS. The maschine was delivered today 01/10/11 brand new and was packed adequately. Very happy with the transaction and would certainly order again from DJDeals."

"I ordered a decksaver cover from djdeals 9 days ago. The product until today still shows up on the website as in stock with same day shipping. After receiving no response from them other than the order confirmation I sent a followup email asking about order status which they ignored.

Last night I finally sent an email threatening to report them to paypal if I did not hear back from them by the end of the day today. They finally responded and told me they would be cancelling my order within 24 hours.

This place used to be a good place to buy dj gear from at a low price. It has apparently now turned into a scam where they list products they don't have and possibly can't even get and try to deal with the fact after the order. The customer service sucks, you can't call them over the phone, and they have no method for tracking your order other than via email which they apparently don't bother to respond to unless it is in regards to reporting them to paypal.

A week and a half of my time has now been wasted with these jerks.

You can find better deals elsewhere anywhere. Don't waste your time or money on these guys."

"Placed my order on july 30th, 09. I have yet to recieve my item or any shipping detials. I've have emailed djdeals multiple times with no reponce, they took my $50 and im now out of my items that i needed for my dj gig. stay away from these guys"

"I ordered 2 Stanton st-150 turntables and a pair of Stanton Groovemaster needles from djdeals.com 11 days ago. I payed for rush order processing which should mean that anything not in stock get's shipped the same business day if the order was placed before noon on that day (I ordered around 1am). 2 days later I received the turntables in original, sealed stanton boxes. According to UPS there were only 2 packages in the shipment.

I sent an email 6 days ago inquiring the status of the needles, and the same day someone cc'd me on an email to someone else in the company asking for the status. There was no response. The next day i sent another email asking what the status was. Again, the same person cc'd me on another email to the same third person (probably in the warehouse).

I sent a strongly worded, but not (in my opinion) rude email which i have included below:

"It has now the 4th day since I asked why I have not received the rest of my order, and I haven't even gotten an answer, let alone my purchase. Why have I not gotten an answer on this? I ordered these needles 8 days ago with rush order processing, and can't even find out if they've been shipped. I should not have to get back in touch with you every day to check on the status. Someone should be contacting me to tell me what's going on, and should have the FIRST day I inquired why I had not received them. I will probably never order with you again as it is, so how about at least TRYING to change that with some responsive customer service?

I ordered and paid a pair of Stanton Groovemaster needles. I would like to be contacted by someone directly in a supervisory role, either by phone at ###-###-#### or by email from their own email address(not mailto:****@****) to talk about what is going to be done to get these to me as quickly as possible.

Thank you"

That was 2 days ago. Now I get no response whatsoever. Yesterday I started sending them messages over the course of the day reading as follows:

"It is now the 6th day since I inquired about my missing groovemaster needles and the 11th since I ordered them. Where are my needles? Have they been shipped? My order was google checkout order number ###############. I am going to email this info and question repeatedly until I get a real answer."

I have sent this email 56 times and have received no response. Sure, sending it repeatedly is rude and bordering on spam, but not nearly as rude as stealing $130 from a possible repeat customer. Basically, I asked for a supervisor and they started 100% ignoring me.

I have never had such a terrible experience with an online vendor and will never buy from them again."

"I ordered the Echo Indigo IOX Express Card and received the Echo Indigo DJX Express Card. I have e-mailed them numerous times with no response. They have no way of contacting them, except through e-mail which they ignore. Their customer service is non existent, and the way they treat customers is appalling. They are crooks plain and simple. Stay away from DJDEALS.COM - If there is something wrong with your order YOUR SCREWED!!!"

"I ended up buying from DJDeals because their price was the lowest advertised on the net, and in the end received the product I wanted.

However, dealing with their "customer service" department was a fiasco in and of itself. I received no confirmation after placing my order, and so emailed the company. At first they told me that my item was out of stock and offered me some alternatives (three to be exact, two of which were more expensive). When I asked about the availability of one of the upgraded options, I was then told that my item was indeed in stock.

I inquired on the shipping info, and was told that my paypal payment was sent in the form of an e-check, and that they'd ship once my check cleared. After the check cleared, I received no response, and so emailed the company to check on shipping info. After not receiving a timely response, I initiated a claim with Paypal, in hopes that that would get the company to ship the item.

Immediately I received scathing (and seemingly surprised) responses from different people in the company informing me that I was now BANNED from ever using the DJDeals.com website or service because I broke the agreement of my purchase by opening a claim with paypal. (Oh, the horror!)

Turns out that they had actually shipped the item, but nobody could see fit to get back to me, and a week or so later I received it in the mail as advertised.

I'd pretty much written off this purchase until I received an email from DJDeals stating the following:


Recently we discovered that our competitors have been illegally falsifying negative reviews about DJDeals.com on shopping review websites. These false reviews are intended to make consumers think negatively about DJDeals.com.

Please take a moment to help us counteract these false reviews with your honest, positive review.


So, I decided to leave my honest, mostly negative experience. YMMV."

"I ordered Ultrasone “DJ1 Pro Headphones (2008 Version)” for $229.00 with the one year replacement Plan ($29.00). I ordered them on Thursday, June 12th and needed them for a Monday night gig (June 16th). I paid $10.00 for their "Rush Order Processing" and $53.00 for thier UPS Next Day shipping. The Rush Order Processing (ROP) stated that the order would be processed and given to UPS the same day, unless after 1500. Since the order was placed at 1522, I assumed it would be processed on Friday and the next UPS business day would be Monday. UPS did not deliver the item on Monday and I sent an e-mail to DJDeals requesting a refund for the $63.00 in expedited shipping charges. To this date (6/19), they have not replied to that e-mail. Their fine print states that the ROP only applied to items shipped from their warehouse. If the item was shipped from a Vendor, the ROP would only get the order to the Vendor the same day. Their website stated that the headphones were in stock and they were an authorized dealer. Nowhere through the entire purchasing process did it state that they were not in stock, would be shipped from Ultrasone or there would be any delays. On Tuesday, June 17th, a package arrived from Ultrasone in California. The box contained “DJ1 headphones” @ $129.35 and the invoice from Ultrasone stated the same. The DJ1 Pro series had hard case, two detachable cords, etc. I also got no information on the one year replacement plan that I paid for.

I paid through PayPal (recommended by DJDeals) and contacted them to put in a dispute. Within hours DJDeals escalated it to a claim (meaning PayPal decides the outcome) and DJDeals stated that the “Manufacturer shipped me the headphones.” PayPal denied and closed the claim because they only deal with shipping issues. (So if I got a can of tuna, they wouldn't care.) I've had to dispute the charge with American Express, who is now trying to resolve this. There is no way to contact DJDeals by phone. They won't return my e-mails and I also haven't been able to get on their website for the past two days. I've tried contacting Ultrasone and when I got through on Tuesday, the sales person was out sick and they couldn't help me. I've called back numerous times for the past two days and they don't even pick up the phone anymore or respond to my voice mail.

DJDeals got $321.50 of my money and I have a $129.00 pair of headphones that came too late for me to use when I needed them. It's obvious that DJDeals never contacted Ultrasone, or they would have known they shipped me the wrong model, unless that was their scam plan all along.

I have no idea how long this will take to resolve, but based on DJDeals response / lack of response, it could be a long time.

I would never buy anything from DJDeals again or recommend them to anyone. It's their loss because I buy a lot of DJ and Karaoke equipment and there are many legitimate dealers out there that are happy to take my money and give me what I paid for.

I am going to pursue this to the end, through BBB and as many blogs as I can to get the word out about their shady dealing. The only good news is that I will be able to write off any money I spend to get this resolved.
"

"This is the second major purchase (over $2000) that i have made from www.djdeals.com. I couldn't be happier with the speed, service, and products received from them. Their prices can't be beat and I highly recomend them."

"Pro's: Great price on the Shure earbuds I was looking for. Fast confirmation of order and prompt shipping (good shipping price). Item worked great.

Con's: Very very difficult to find customer service help on the website as there seems to be no easy way to look at your order or track your shipment."