ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2012-11-19

"Outstanding. Found what I was looking for but was unable to get it in time. You Customer service person not only found a away but made sure that my refund was credited to my account. Product was exactly as specified worked like a charm. We need more companies like yours out there. Knowledgeable, courteous and goes the extra mile!!!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-11-18

"great experience for sure i will use again"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2012-11-15

"did fine shipment came in two parts two weeks apart"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-08

"The part I ordered had to be shortened in length for the carrier. DKHardware contacted me to see if this would be okay for my needs. They did this at no additional charge and my parts arrived with no delay. Thank you!
Keith E. Motes
"


Verified
2/5

2012-11-05

"Bought buttons as a temporary fix for opening. Arrived but were the wrong color. Opening day for the building has come and gone. I think we should be reimbursed for the shipping since the error was on your end."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
3/5

2012-11-05

"Received on time but did not work."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-11-01

"Took some time to get it shipped, but good products"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-10-28

"Company did notified me immediately that one item I had ordered was no longer available and did recommend an alternative. I called the company, and the representaive was very helpful. I received my order and was pleased with the items.
Judith Schwartz
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-10-25

"ordered door sweeps came without any smashed corners,price was lower then local stores, came within three days"


1/5

2012-10-25

"Well, the order came in wrong and 1 part was damaged.
Still waiting for a replacement.
"


5/5

2012-10-25

"I was looking for a patio screen door protective screen - nothing available locally. DK had what I needed and their customer service could arrange for the screen to be shipped to their warehouse where I could pick it up. This worked perfectly and I had the screen within a week - fits great. Thanks to their customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-10-20

"I was very happy with my order. Ihe company was very prompt in sending the items that I ordered.
I will be ordering again in the near future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

4/5

2012-10-17

"My experience at DKHardware was great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-10-14

"Very good. It was delivered in a timely manner."


5/5

2012-10-14

"Part ordered was right and on time. "