"Scammers!! Do not deal with this company! They will scam you! I sent them 55 DVDs to buy and they are supposed to pay me $146 within 14 days. They have had my DVDs for over 5 weeks and will not respond to emails or calls. They have scammed me! Please do not deal with this fraudulent company."

"Ordered some dvds for the family and got them much faster than expected "

"I have a rental membership
Every single time they ship me a movie it takes approximately 3 - 4 days to get it
Here's what is strange when I mail it back it takes 10 -14 days every single time to process it and ship me another could someone please explain why it takes so long I'm on the verge of cancelling
"

"A complete scam - stay away.

If you're selling used DVDs to them, you have two options:
1. Let UsedDVDEmpire dispose of any DVDs they deem to be un-sale-able (no charge)
2. Pay a fee per disc to have them sent back to you

Since option 2 could easily chew up a significant portion of what UsedDVDEmpire offered for my discs - and because they stated that DVD rejection was very rare - I went with option 1.

I sent 38 FULLY-TESTED and FULLY-PLAYABLE DVDs to UsedDVDEmpire, and they refused to pay for all but 5 of them. So, not only am I receiving only about 10% of the estimated payout for the items I shipped them, they have my discs.

I will absolutely never do business with this company again in any way, shape or form, and I would advise others hoping to sell their DVDs to UsedDVDEmpire to avoid them like the plague."

"I choose the cheap shipping option where UPS passes the item to the Post Office. The post office lost it, of course. I chatted with Dirk and he arranged a reship without question.

I run an online parts company and when the Post Office looses something, that's a cost the business usually has to eat by reshipping at no charge, the product and shipping.

Thanks to DVDEmpire.com for great selection and customer service!!"

"Item was decently priced, delivered quickly for no additional cost, and everything went smoothly."

"This company stole my money. They are scam artist they sell your products but pocket the money"

"I ordered a Blu-Ray which was out-of-stock but expected within 7-10 days. My order shipped promptly nine days later, and the disc came in perfect condition. DVD Empire kept me updated throughout the process with good communication. Recommended!"

"Bought a used DVD described condition as "USED-LIKE NEW". I was sent a dvd which was covered with scratches and would not play - it would freeze. I contacted the live chat customer service. I spoke to MARK, his response was used items are final sell. They do not take them back, work or not work, as described or not. I am taking a chance buying a used DVD and MARK signed off on me twice without getting me the manager which I asked for. I had to make a call and spoke to David. It was almost the same thing. I was put on hold. It took one hour the whole thing to hear from DAVID. Their manager said one time return only like it was my fault. I am a customer since 7/2/2003. I bought about 2000 dvds from this site(Empire). It was not right for one hour make me go through hell. Their customer service is awful when you have problem which is their own fault. It is like highway robbery. They don't behave professional. They do not honor their own policy. BUYERS BE AWARE. THE ONLY GOOD THING ABOUT DVD EMPIRE IS THE WAY THEIR SITE IS SET UP. "

"Received in a timely fashion, order was both accurate and complete. No problems, will continue to use services from this company."

"The service is very good even though the prices are little high.International shipping charges are less and the delivery is real quick."

"Hello,

I made an order worth $210. I chose HOLD until Complete! 10 Days later they shipped the order out totaling $70.
The remaining order was discontinued from the manufacturer.
They never even thought of telling me this until my order shipped out. I would have cancelled this order knowing that the bulk of my order was unavailable.
Now I have to wait 8 weeks for my refund as I have to wait for the items to arrive and then pay from my pocket to send them back!
This is Not the way to treat a customer!

I will never come back and shop with them again!

If you are from AUSTRALIA, do NOT trust DVDEmpire, you will end up a looser in the end as they don't care to find a solution that will make you satisfied at all!

Regards,"

"I made my order on 5/23, and paid the extra $8 for 2nd day air delivery, scheduled on their site for 5/25. Come 5/25, no delivery, and tracking info, now said delivery would be on 5/29. I emailed asking about a refund or credit of the $8 2nd day air fee and was told that my order was received too late for delivery on 5/25 (no matter what their site originally said) and no refund for you. Amazon, where I placed an order after the DVD Empire order, got my order to me on 5/25, as they said they would, no problem. I will not shop at DVD Empire again and will make my displeasure known where ever I can."

"DVD Empire facilitates my purchases through an easy to understand site. Creating an account on DVD Empire feels safe. Orders can easily be changed on your account, without any trouble before shipping. You get excellent control of your order, all the way from ordering to delivery, in Your Account."

"Ordered a DVD and still have not received it(10 days waiting). Payed for UPS shipping 3-5 days. Opened 2 online tickets with customer services,Inquiry #: 573946 and no responce. I have been on the chat session over an hour while the lookup my account. There customer service is the worst I have delt with. I'm beginning to believe I will not see this DVD."