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Verified
5/5

2004-08-31

"Worked like a champ. My Tivo had blown its hard drive. With the instant cake CD I was back on in an hour.

Paul
"

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Verified
5/5

2004-08-15

"PTVupgrade delivers exactly what is advertised. The after instalation support is first class. Mr. Lou Jacob provided quick and professional service resulting in my complete product satisfaction.
Thanks and Regards
A. Z.
"

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Ease of checking order status
Ease of ordering online
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Delivering products damage free
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5/5

2004-07-21

"My second order from PTVUpgrade -- IMO, beats the competition hands down!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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Verified
5/5

2004-07-13

"Excellent service. Quick turnaround time. Found additional problems and fixed those too."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
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Verified
5/5

2004-07-04

"Lou is great to work with and his product rocks! It was easy to use and fast. I would be out 150.00 dollars for a new Tivo after the hard drive crashed. I upgraded for around $80.00 (including the software). InstantCake is a life saver. Now I have 160 gigs of recording time."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
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5/5

2004-06-28

"My experience was great. I wish the web page made it more obvious that a replacement drive could fix many problems, as oppose to it mostly looking like an upgrade until you hit the FAQ."

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Overall quality of the company
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2004-06-26

"This product rocks! The upgrade is a piece of cake. My dead Tivo is alive again, with more space than before. Don't hesitate to buy an upgrade kit from PTV."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
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Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2004-06-22

"Thoroughly professional, courteous and swift. My dealings with PTVuprade were first-rate in every respect! "

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Verified
5/5

2004-06-18

"This is the second time I have used PTVUpgrade to enhance my Tivo unit. I could not be happier. They are extremely well organized and proficient at what they do. Everything went incredibly smoothly and predictably. I will definitely use them again when the need arises."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Ease of ordering online
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Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
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Overall web site
Web site being easy to use
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Verified
5/5

2004-06-09

"Great product and service to match. Installation was a breeze and when I had a couple of minor questions, I received an email response within hours. I recommend these guys without reservation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Overall customer service
Customer service resolving problems
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Customer service being knowledgeable
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Web site being easy to use

5/5

2004-05-21

"The folks at PTVupgrade are fantastic to work with! The personal service I received to my inquiries and orders is one I hope my own business will someday attain."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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Overall web site
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Web site reliability

Verified
5/5

2004-05-18

"What a wonderfully easy upgrade. The purchase process was simple. The installation was fool-proof, and my Tivo powered up without a problem. Thanks, PTVupgrade."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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5/5

2004-04-28

"The folks at PTVUpgrade have been extremely fast at responding to my needs. Their information and support is very helpful. I would definitely (and have) recommend them to friends!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2004-04-19

"My fourth or fifth time dealing with PTVUpgrade.com ... and, as with each prior instance, superb performance and communication .. highly recommended"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
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Making decisions on their own
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Overall customer service
Customer service being knowledgeable
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Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-04-05

"I ran into a problem while attempting to add a B drive to my Sony 2000 TiVo. I emailed PTVupgrade and received a prompt response from Lou. He continued to follow up until my unit was returned to me and beyond. He even called me in order to expedite my repair. I can't imagine dealing with a more professional, helpful and knowledgeable person and company. PTVupgrade installed two, new hard drives and TiVoWeb and shipped my unit back to me within five hours of their receiving it. Awesome.

I'd definitely do business with them again and can't recommend them more highly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
N/A
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability