"I am 100% satisfied with this company, and would recommend it to anyone who needs a Replacement Drive Kit or GetWell Replacement Drive Kit. The customer service is the best I've ever encountered, and I appreciate their immediate response to my problem."
"Excellent email support and quick delivery of proper product. I have now bought 3 drives from ptv."
"Great product and service. The initial product was damaged on delivery but PTVupgrade was very responsive and made good on a replacement right away. My Tivo is working like a charm with the upgrade. I am very pleased with PTVupgrade."
"The entire purchase was great from start to finish. My order was shipped in a timely manner and the customer support staff answered all of my questions. I would recommend this dealer to a friend. Thank you."
"Excellent service, shipped on time. Got what I expected."
"Ordered a replacement drive for my Series 2. New drive had 7.01 software and would not connect to Tivo. :( Called Tivo, who were of course useless. eMailed PTYUpgraded at 8:00 PM. Got reponse at 10:00 PM. :) They decided my Tivo did not have the new software when it died. Sent me an ARS label to sned my Tivo to them. 3 days later it came back and worked perfectly. I call this a model for outstanding customer service. "
"I am very happy with my experience with PTV
They are very knowledgable about their product
and it performed as advertised."
"They allowed me to redownload purchased software after my hard drive crashed without having to repurchase it. I would definitely do business with them again if the opportunity arises."
"Their pre-sales tech support was very knowledgeable. The order process was easy & secure and the delivery came in a timely manner. The packaging was complete and contained evrything that was promised.
Installation instructions were clear and it took less than 10 minutes to complete. I have just run thru the setup and everything is working great!"
"Impressive customer service! These guys are extrememly knowledgeble and can help and advise those who need it! Quick shipping and perfect packaging complete that feeling of being a valued customer!"
"Product performed as advertised. Booted on first try and was able to connect to Tivoweb and telnet on first try. "
"Informative website with links to other sources of info. Quick shipment. Drive came with good instructions and tool for installation."
"I ordered a disk upgrade for A Pioneer DVR57H Tivo recorder with DVD recorder. It arrived in a timely manner with good instructions. It installed and is working with no issues as of January 23, 2005."
"My beloved TiVo has been acting up lately, and all the signs pointed to imminent hard drive failure. I ordered from this company once before, when I wanted to make my series 1 TiVo able to use my broadband, and I remembered their excellent products. A quick check selection of my model number and a new drive was on the way. They even put in the special tool needed to open the TiVo as part of the product.
Installation was quick and easy, and I'm watching my newly repaired TiVo as I type this review.
Fast shipping, excellent product- great value for the money I paid."
" Excellent Result. My Sony TIVO unit died on me after 6 years of service. I saw on the Tivo site that a failed unit almost always has a bad hard drive, so I ordered the 120Gig hard drive with Tivo software on it from PTVupgrade. (I found their site on the internet and ordered it.) It cost $150, the best price I could find for this size hard drive. I installed it and it works great! I now have 145 hours of recording time available. "