"The original hard drive that came with my DSR7000 DirecTivo was giving me troubles. I ordered the 105 HR Replacement Drive Kit with PTVnet and am very happy. I ordered the drive on 01/18/06 and received it on 01/19/06 via UPS next day air. One thing I noticed is their documentation does not state that your local channels may be missing at first. Don't panic. They do come back overnight. The install was a breeze, and my linksys USB200M (v1) adapter works like a charm. I highly recommend ptvupgrade.com for a super-easy upgrade for your DirecTV Tivo."
"Two years after I made the purchase,I began to have problems with my drives from my TIVO upgrade. Went for a recertification of my TIVO.
They found both my drives to be bad, replaced them with new ones, (drives had 3 year warranty)
Fixed something damaged in shipping, reinstalled
a bracket that I had misinstalled 2 years ago when I installed the upgrade kit, and returned it
to me in record time. Way to Go PTVUpgrade!"
"Great service. Installation was even easier than I anticipated. Friendly and helpful advice. Timely responses to email inquiries. Would definitely recommend this service to a friend."
"Great, prompt service. Installation kit came with clear instructions. Would consider purchasing from them again."
"I had two dumb questions *before* I purchased my replacement DirecTiVo disk, and I had one dumb question afterwards. All three were answered speedily and with respect.
I hope not to need their services and products for a while, but if I do, I'd go back quickly, and I'd recommend anyone in a similar predicament to do the same!
Good job, ptvupgrade.com!"
"I received email notices of the status of my order. The replacement drive and networking kit for my Hughes/HDVR2:Series2 DirecTV DVR arrived quickly. The instructions were complete and easy to follow, and my TIVO is now working fine. They have been responsive to my posts on their support site."
"Very good order response. Shipped quickly, with excellent notices via email from company.
Quality of products received was excellent.
Packaging for shipment good and product was received undamaged.
Instructions for installation of the products are very good, but lack a few details that might confuse an inexperienced installer.
Product works exactly as advertised on their website. No problems what-so-ever with the product.
Overall experience with this purchase from this company - very good."
"Fast and professional service. I highly recommend this store to anyone who wishes to upgrade their Tivo. Delivered as promised. Thanks"
"Simple answer: BRILLIANT!
Shipped overnight, Saturday delivery as requested.
Received unit on time.
Installation simple.
Start up and operation perfect.
Thanks!!!"
"Good Product and Fast delivery. PTVupgrade lives up to it's solid reputation once again."
"I purchased a PTVnet kit from PTVupgrade, and received it in a timely fashion. The harddrive installed very easily, and the installation went without problems. I could connect to the tivo web manager through my local networking, and everything was fine at first. But after a little while, I noticed that the tivo was VERY slow. I contacted the company, and they helped me and they told me that they would send me a replacement for free if I was not able to solve the problem. They also suggested to change the IDE cable to the one they provided (I originally used the one that was already in the tivo), and that solved the problem perfectly. Their support responded in less then an hour and was great and so is there product."
"delighted; the process couldn't have been easier; well packaged; quick delivery; clear instructions and needed tools were inlcuded."
"Great customer support. I needed delivery delayed due to holiday and they were happy to do so. Installion was super easy."
"I finally added another drive to my Series 2 DirecTiVo- Model: HDVR2. I went from 35 hours to 141 hrs!! THAT'S WHAT I'M TALKING ABOUT!! I couldn't be happier with not only the service but the shipping was fast and the instructions were written really well. They left no room for error when installing and even a cave man could do it. LOL. Just when I thought my TiVo couldn't get any better, it did! Thank you Lou and all at PTVupgrade folks for a fine product. Worth every penny. And if I ever need to make another purchase…I'll be back in a heart beat.
"
"Terrible customer support. Very difficult to contact and they refuse to cancel any order that's been placed, even if you've already placed another order replacing the incorrect order. I sent them TWO cancellation requests immediately after placing my order because I wanted the downloadable version and they ignored both requests. I ended up with two copies of the exact same program because of their ordering process and lack of a viable way to contact them. Once they get your money, they simply don't care."