"I recently made a purchase after reading about a Rode product online. Once I decided to make the purchase of the Rodecaster I started looking for the best price, and found an online company that I was somewhat familiar with. But before I decided to go with them, I contacted DVEstore in Everett, WA.
Much to my surprise I received an email immediately from one of their sales people. Joel confirmed that they could match the price, but before that he asked questions to make sure this was what I needed. He didn't try to up-sell me, nor point me in another direction (I'm sure he would have if this wasn't what I needed).
He was very helpful and knowledgeable, and guided me through my purchase. The golden ticket was that another one of DVEstore's employees did a follow up email, thanking me for my purchase, and to contact them with any questions that I might have. Well, you bet I did.. I contacted Joel, and within an hour i got an email reply answering my questions about mics.
Thank you DVEstore! You have definitely one a customer, and I will be back soon. "
"Order made on October 27. After 15 days and several emails sent, 1 telephone call and messages on their Facebook page advising I will cancel my order finally i got a message informing about my order. Let's wait and see what's delivered. So far really bad customer service/satisfaction."
"I had purchased a ring light and I had an issue with it and Daniel shipped me a new one with no hesitation. They pride themselves on customer service. I highly recommend to purchase from them. I will in the future "
"I ordered and received the USA version of the Diva Ring Light Nova 18" a few months ago (I live in Australia). I didn't set it up for a while after receiving it but when I did something went wrong with my converter which caused the circuit board to be fried. I contact the seller and spoke with Robert who checked into the order and my converter and promptly sent me a brand new light. He even arranged to have the Euro version sent which would require a simple adapter rather than a full converter for easier use. I have received the replacement and have been using it for a week now with no problems. I was so impressed with Robert's prompt and effective response. He was lovely to work with and I couldn't have asked for a more appropriate and satisfying outcome. I absolutely love using the light and the amazing customer service was a cherry on top. I would absolutely recommend them to anyone looking for a great product as well as fantastic service. Thank you so much!"
"As described and fast delivery"
"Super fast shipping and great product. 20% off was nice too."
"Absolutely love it!!! I gave it a 4 star rating because the defuser was a little dirty like someone returned it :/ but other than that it works amazingly!!! Def recommend it!"
"thanks - worked out just fine"
"Talked with a sales rep on the phone, very helpful. Guided me through customizing a kit to fit my needs"
"I spoke to a customer service rep for a while trying to decide what to get, he was very helpful and very nice. My item was out of stock for 2 weeks. I emailed them after 2 weeks to check in and immediately got a response that they just went back in stock. I received my light 3 days after and I loooooove it! Great store, great customer service and great product! Thank you!!!"
"Amazing experience!!!! Their customer service is incredible and any question you have will be answered immediately!!!! My ring light works amazingly and my views have increased exponentially!!! Thank you DVE Store!!!"
"Took awhile for my order but overall very happy amazing price and light is gorgeous "
"DVE Store, exellent service!
This Aaron guy is awesome.
I did buy blackmagic pocket cameras.
Cristofer Hughes."
"We were very happy with our purchase for our daughter for her career in make-up application. It was a Christmas gift and it arrived just in time to be opened on Christmas. "
"Everyone at DVE Store was super helpful during my experience. Particularly Isaac. He helped find the hardware solution that was right for me and offered continued support after the purchase. 10/10 will definitely shop again. "