"Very disappointing service.
Paid for Saturday delivery (waited in all day) for item which did not arrive.
They completely ignored my repeated requests for compensation.
They do not answer e-mails, and their arrogance in dealing with customers has to be experienced to be believed.
Only buy from Dabs if you care about customer service as little as they do."
"I used to buy regularally from DABS - they had good kit and were cheap.. NO LONGER after my experience of trying to return a satnav unit I had bought.
Bought in July, went wrong 6 weeks later. Returned and sent to TomTom under warranty - 7 weeks later and still waiting for it to come back.
It is IMPOSSIBLE to get in touch with them, they dont have a phone number and have changed their website so there is no email address for customer care (hah!).
I have now gone to trading standards lets hope this helps - luckily I bought it on my credit card so I guess they will assist as they are jointly liable.
*WARNING* only buy if you are happy with their policy on no phone and low customer support."
"Well these guys have it all - you need it - they can supply. On occassions this may worry me. A large dealer often does not have the expertise that a small one might, but if you know what you want you won't go far wrong here. Bought an iPod mini, and it turned up promptly and well packed."
"I have heard various stories about dabs.com but so far I havent had any problems with them whatsoever. All goods were working correctly and as described. However I havent used customer services yet, so I cant comment that. Maybe I have been lucky but I have made over 8 orders for me and my friends and so far I had no problem with dabs. I definitely will use them in future as I dont know other UK based computer shop with such huge selection of computer parts and components."
"Worst service ever. Believe all of the negative comments you read about Dabs. I bought an external hard drive which arrived faulty and they NEVER answer their emails. They don't have a phone number and you have absolutely no way of contacting them. Ended up having to contact the manufacturer and arrange a replacement with them and the item was only 1 day old.
Avoid Dabs at all costs. You have been warned."
"Worst yet! Pox on you!
Ordered an internal USB 2.0 hub 9/6. It said 'in stock' but when I checked out the part was listed as 'due in 2 days'. Anyway, Dabs finally sent it on 22/6 (arrived 23/6).
Tried plugging it in to my Compaq P3 and caused system crash/ no picture. Dabs fobbed me off with the card manufacturer ivmm.com. Anyway, the manufacturer checked my PC and it's not PCI 2.2 compatible.
OK so checked the ad specs - no mention of this. Tried to return to Dabs (within 24 hours of receipt). Won't issue a returns number - not their fault and advertised correctly etc, etc.
Ok so its only £11 but my time and money's in pretty short supply.
Should have checked here first!!!
"
"DVD rewriter [ Sony] u/s from day one.
No repy to e mails, no phone number.
Do not use this company.
They make PC World look professional."
"They are absolutely atrocious, zero customer relations skills, they lie, ignore emails, duck issues and delete complaint emails"
"Purchasing from DABS is a breeze, it's when the product has a fault within warranty that your problems will begin.....
I purchased 20 DVD+RW disks (bulkpaq) in November 2004. I tried to use these disks over the coming month or so in a number of different DVD burners and writers, only to discover that most of the disks would complain with various errors at some point.
I decided to send them back to DABS at the beginning of January. Firstly, you have to pay to return your faulty goods by recorded courier - what a cheek!
Secondly, I originally received the disks in 2 packs of 10 plastic wrapped packages. When I sent the disks back, I returned them on a spindle in a single package, recorded delivery.
Because the disks were originally sent in 2 seperate packages, their returns system is only showing as receiving 1 package in return.
Since January, I have sent them 9 emails explaining this in increasingly fine detail, only to be told "we have received 1 pack of disks and cannot proceed without receiving the 2nd pack".
These people are either thick as 2 short planks or are winding me up. Either way, it's done the trick - I've just send my 10th email to them with a copy to their CEO, David Atherton. Let see if I get a reply, shall we? I suspect the reason they dropped their telephone support in the first place is down to the number of complaints they were receiving.
"
"Dabs supplied incorrect item and do not reply to any of the emails I have sent. I am UNABLE to get this item replaced at the moment (10 days have passed). I will not be buying from them again."
"I am commecing court proceedings on March 8th 2005 to recover amounts due re faulty Netgear ADSL wireless router purchased 10/8/2004. The router was replaced after extensive fault diagnosis with Netgear on 14 December via dabs.com. They refuse to refund monies paid for original faulty goods."
"Dabs keep rejecting my credit cards and then lost the contents of my order. I have called my credit card company and they tell me that Dabs haven't requested authorisation. I have now been waiting 5 weeks for my order and it seems that no-one at Dabs cares."
"Extremely annoyed that you can't get hold of this company by phone for urgent queries. My order is still being authorised due to the card used to pay for it however my credit card company say they have received nothing from Dabs. This suggests that Dabs are being slow at their end but I can't talk to anyone about it!"
"This is the only company I've dealt with who don't instantly email any confirmations. Having said that, the monitor I ordered is perfect (so far! -had I read these reviews, I doubt I'd've placed my money here!) "
"This company is lacking in up to date information on their site. I placed an order and watched an instock item go on backorder on my account while the main stock information decremented by 1. I could not get any response from the Company at all. I would not have placed the order if I knew it was not in stock. However the order turned up the next day..... Excellent service but bad IT as it wrongly made me very frustrated...."