"I place an order for a SCSI terminator (small item £3.15) on the 25/1/05. At the time there were plenty in-stock, today there are still 420 in-stock yet my order is still flagged as being processed awaiting stock. Twice I have mailled them requesting that they release my order, twice I have received the same totally irrelevant stock response.As many have said before Dabs are fine if everything goes well, but when there is a problem regardless of how or why they are worse than useless. "
"Absolutely teriible. They shipped a faulty laptop to me, arranged a collection which did not happen, arranged another collection for which they were late, lost the laptop, denied any knowledge of the laptop; i then informed that they would be taken to court if they did not find it, and within 30mins they found it. 15 days later and they still have not even tested the laptop to authorise a return. In essence this is an awful company who do not have a telephone number for returns, only reply automatically to email and do not refund for faulty goods(and neither do they replace). So far shopping with dabs has cost me £1100 for 10 emails. fantastic!"
"I have used Dabs a lot during the past few years and generally find them very good, and quick to deliver.
Unfortunately their after sales service is a different story! They have no helpline for talking to human beings. You have to rely on emails with at least 8hrs lag. Constant mistakes and email addresses which change with every email. I'm afraid its totally useless. I tried to fill in their survey to let them know the service is so bad, but guess what, that didn't work either!!!
I'm a computer professional and I find it difficult. What must a novice think?"
"Total dissatisfaction with customer service. Visited site to determine status of order, and found that is was being processed. Tried to find phone number - cannot be found! Two emails later, still no answer. This is not acceptable, we should always be able to contact someone with an enquiry.
"
"This company is totally non-communicative. It has no contactable customer service for when things don't quite match up to their promises. I placed an order for an expensive item through a credit agreement facility they offer. This was handled impressively quick - but that's because it was handled by a partner company! My order was mysteriously cancelled without explanation some weeks later, and have yet to have any form of contact from DABS, let alone an explanation."
"Dabs.com is not bad, until somehting goes wrong. If you get a damaged item or need to return something, here's what to do: forget it. dabs has the worst customer service department of any shop ever. They will only let you communicate via email, and they dont read them..I think they keyword scan them and fire off stock replies, I'm not kidding, They never read past the first line."
"NEVER, NEVER, NEVER AGAIN!
MVC - hmm...Most Valued Customers...a simple concept really - keep the ones you have satisfied and you'll reap the rewards of repeat business! Otherwise, it takes up to 7 people to gain a new customer! Look at some CUSTOMER SERVICE principles...
Can't say I ever had such a bad experience with them, but this one is the end of spending at Dabs!
No reply to my letter of complaint, rude and discourteous remarks via e-mail and I just figured that they have charged my credit card without the correct billing address! I think I should contact my bank (or OFT) - Delivering a product using an incorrect billing and delivery NAME and address?? Now something tells me something's wrong here?!
Refusing refund and sitting on your money - sure, if its your idea of shopping - go ahead its your money!
9 MONTHS have passed - no replies from Dabs, no refund and now NO CUSTOMER for them!
Go with resellers who have people on the phones...(sometimes) they are helpful and if in regular contact will offer you many discounts and deals! A lot less stressful than sitting in a queue of e-mails waiting to be read and replied to by automated systems!
Had been a customer of many years - NO MORE Dabs.com for me EVER! A once, most valued customer."
"Dabs.com have absolutely no idea when it comes to customer service, and take a long, long time to even acknowledge they have received returned items, let alone inspecting and refunding/replacing the items.
They have no telephone number to contact them by, which only makes matters worse. If you need something urgently, do not use Dabs.com.
I will certainly never deal with them again."
"i purchased a camera from dabs and mistakenly clicked on an old address for delivery. i promptly sent them an email telling them of my mistake. i didn't recieve a reply until the goods were actually delivered. luckily for me the new homeowners were friends. there is no telephone number with which to contact them in these types of situations. my father order a product to accomany the one i had purchased, but found the packaging damaged and part of the order missing. dabs informed him to return the whole package and they will reorder. this was inconvenient and unecessary. there are also faults with the delivery company they use, but that's another story. their point of contact is nil. i will not be placing large orders with this company."
"My last 2 purchases from dabs have both come with either missing or incorrect componants. It is very time consuming to return items to them as you are not able to contact them on the phone,all contact has to be by email, but it can take upto 3 days for them to reply. You then have to wait for them to send you an Return number,then another couple of days for the courier to collect the items. Then you have to wait while they check your complaint out. So far i've been waiting nearly 2 weeks to use a DVD drive that came with the wrong cable!
I will not bepurchasing anything else from dabs."
"Quick delivery, but the item was not as described on their website, and it took 4 weeks to get a refund and that was only by guessing the email address of their managing director and pestering him. Don't buy from Dabs unless you're 100% certain that you won't need to return it."
"Dabs failed to replace, or even help a faulty Epson Photo 950, the product was only 2 weeks old. Dabs wouldnt take ANY responsibility and passed the book to Epson. This is the last time I will ever use these cowboys!"
"Their server locked up in the middle of a credit card transaction. There is NO contact telephone number on thier site and I could not submit an email request to them (onsite) because it was broken. And they don't publish even an email address.
Not impressed."
"I ordered a LaCie DVD+-RW from Dabs.
I had lots of problems with it, so stupidly contacted LaCie after 3 weeks via their online form. Why stupidly? Apparently I should have contacted dabs directly. LaCie never replied to my queries via their online form. I decided that as the problems were only with its RW capability I could live with it just being useful for write once use.
After nearly three months, the problems became worse and all DVD reading became problematic.
At this point I discovered that it was Dabs I should have contacted. Now all they will do is repair the unit which will take 4-6 weeks. I need a unit, so I had to go out and buy a different product.
Dabs refuse to refund me as problems have to be reported within 28 days.
I think this is unfair. The unit was faulty from new and I have been poorly supported by both the Manufacturer and Dabs.
Dabs has been my default e-tailer for 2 years and I have spent over 2000 UK pounds with them. They don't care about my problems.
I will never buy from them again and I am seeking legal advice and will take it as far as necessary. It will cost them far more to handle my paperwork than it would to refund me for the useless unit.
"
"Purchased an Actiontec ADSL wireless modem/router to set up broadband and wireless network at cost of £130. Very quick delivery, next day. Power supply (it was a seperate unit) failed in August, Dabs wanted entire kit returned so fortunately Actiontec were much more sympathetic and sent a replacement by courier after their call centre (which I suspect was in India) tried to claim power supply was not covered by warranty!.A phone call to UK based company soon sorted that one!
A few weeks later, the modem/router itself packed in. Dabs supplied a returns authorisation, I returned it by courier at my own expense, delivered to them 22 August 2003. Seven weeks later I am still waiting for it to be returned fully repaired or replaced. Any email queries eventually replied with answer "will take 4/6 weeks which I think is unacceptable anyway. Now in the 7th week, they won't reply to any emails so I have had to write by recorded delivery as a pre cursor to possible legal action. I will never buy anything from them again, good "box shifters" but absolutely no after sales care."