"I am just at the (hopefully) end of a long battle with Dabs. Having used them before with good results and good prices, I recently bought a Netgear DM602 modem from them. It was delivered promptly, no problems. However, in a matter of weeks it developed a fault. Netgear tech support advised sending it back to Dabs for a replacement. Dabs' returns process is bloated and lacking in clear information. It is over 2 weeks since the initial fault have have only today been told I'm going to receive a refund. Every email I've sent to Dabs has been replied to promptly, but has not yet answered the questions I've asked. They seem to just cut and paste from the help files on their website, and not give details specific to your return. Even now their online tracking system claims it's "waiting to be collected from you". Hmmmm. I don't think I'll be shopping with Dabs again. With no phone line to shout at them over, I was very close to getting my Dad to go down to their depot in Bolton to chain himself to their reception until they gave him information.........!! If your product is likely to develop a fault... don't risk them! If you think you won't have a fault, they're good on delivering the goods."

"I purchased a wireless SMC ADSL router and got sent an SMC ADSL Ethernet router. I contacted had to contact dabs.com via email to tell them this and they sent me a returns number RMA299633Y offering a collection service at £9.34 I gladly obliged at that has been the biggest mistake I've made. They debited my credit card straight away and have failed to collect the package even up till now. After the fourth email to customer services, I got an auto reply telling me not to send anymore until after 4 working days. I have never come across such an appalling service in my life and to make matters worse you've got no option than to hope and pray that they honour your email.

After this experience I doubt I'll ever be buying from them again even if it's free."

"I've used dabs a few times. I will always use them. they are the best with free delivery. if products are faulty they send out courier. unlike ebuyer + komplett. scan has no tech support like savastore, meaniong no returns. what i am saying is that they are your only choice from the uk. the likes of scan, aria, and overclockers are too small overclockers aren't bad but scan aria and savastore, especially scan are a disaster. and i can honestly say that dabs is better than komplett ebuyer. perhaps the only company i'd rate higher than them is newegg. nobodys perfect so i give them 9/10."

"dabs have removed *all* telephone contact with themselves, if you have a problem with late stocking or late orders you have to write an email and send it off to dabs' email bin. You will never receive a prompt reply and the dabs customer service will leave you wishing you had shopped at ebuyer or overclockers.

Dabs used to have the best prices and best customer service, now they have NO CUSTOMER SERVICE and semi good prices...what’s happened @dabs????? They’ve lost a 5 year customer today....
"

"Always found DABS to be ballpark cheapest when all goods are tallied and they have really good support. I have returned 2 items with swift resolve."

"Very smooth, goods delivered promptly"

"Very fast and complete order system
Allows buyers to check the status of orders and even view past orders.
"

"No customer service. I suppose the hire the cheapest to save cost."

"There prices used to be great there mail used to be great have found the prices at scan and overclockers much better. but dabs have a much bigger range."

"Orderind and delivery were efficient enough. Even the returns process seemed OK until they claimed that the box arrived without the goods!
The dabs.com order status page indicated that the goods had arrived and had been sent for testing but when I asked for my refund they were slow to respond (typically two weeks to reply to email) and refused to iniate the appropriate investigations with the courier company.

I am still trying to get them to sort out the mess (but they are not at all helpful), I have now published my story at http://www.severnvalleygroup.co.uk/dabscom.html to try to get them to respond.

I am not likely to use dabs.com again!"

"the dabs on-line store is fast and friendly but lacks nice pictures (we all like them see what we are spending our hard earned on!) i have spend a few bucks at dabs over the past 2 years and find the service from home excellent, however if any mortal ventures into their counter sales they will be supprised! you are met by 3 morbid members of counter staff who have the energy of a morgue. My first encounter with the counter staff was when i took a dead motherboard to them, i waited for almost 2 hours for them to test it and come and tell me it was my fault with no explanation. I ended up seeing the customer sevice manager whom after a while agreed to give me a new board.
The story continues but is more rosey, i have had no problems what so ever since and recomend dabs to my friends and family for any components they may want."

"I ordered an LCD monitor on the 24th of April 2002. This arrived promptly, but had pixel defects. I was unsatisfied with the monitor, so I contacted Dabs for a replacement. They arranged this and picked up the parcel, which they received on the 1st of May. I was told in an email on the 8th, that the fault could not be found despite my instructions on where to find the fault. And, that Dabs had sent the monitor back to me. The monitor never arrived, and Dabs refused to acknowledge the monitor was faulty. After frequent emails to them, and after I finally threatened them with Trading Standards, I received an email on the 22nd of May saying that they were 'unable to trace' the monitor and I could have a refund. The refund came the next week.

In total, the issue took a month to resolve.

They seem to have an utter disregard for customer satisfaction as long as they have your money.

I will never order anything from them again."

"Over the past 2 years I have bought over £5,000 worth of equipment.

Overall, ordering & delivery is very satisfactory, but when problems arise with products bought from them, they nolonger want to know about it.

Around 8 months ago, my first graphics card that I had bought died (through my own fault) so I purchased a new card from Dabs. The card refused to work and took no less than 4 weeks to obtain an RMA number for the card. After I had obtained the RMA I sent the card to Dabs so they could send it off to the manufacturer upon I was told it could take upto 6 weeks to get the card back. 7 weeks later I had heard nothing so I contacted Dabs only to find out my card had NEVER left the building. So, I was told they would send it off for inspection. 4 weeks later, I contacted Dabs whereupon they told me that the card was at fault and could not be replaced because it was no longer being produced - they recieved word on its status a week before I contacted them and they had made no attempts to contact me.

Needless to say I still shop with Dabs - I am just weary of what may happen the next time I end up with a duff product"

"I find their shipping and prices satisfactory, but their RMA department and efficiency is abysmal."