"By far the cheapest and the easiest checkout.
They had the cheapest price on the net for about 4 of the 5 things that I purchased there. Then I even received free shipping and received the merchandise in less than 3 days.
No issues for me."
"TERRIBLE company, do not buy from them. They billed me for an order that the next shipped supposedly because they didn't have the state for my address (but they had the zip code, and how many Chicago's are there?). They agreed to refund my money but still charged my account and turned it over to a collector for twice the amount of the order! After resolving the issue, they turned it over to a collector again! Incredibly ridiculous.
"We are sorry for the inconvenience with your order. It appears your order had been processed but never shipped due to your state field was missing. Our warehouse bounces order back when the state field is missing. Your order has been canceled and refunded. Please allow 3-10 business days for your refund to post.""
"WARNING!!! DO NOT BUY AT DASCHEAP !!!!
Do not believe the positive reviews!!!!
I'm writing this to make sure, nobody else makes the same mistake as I did!
DON'T YOU THINK IT'S STRANGE THAT AFTER EVERY HORRIBLE REVIEW, YOU CAN SEE ONLY TOPRATED REVIEWS?????
DASCHEAP ARE CROOKS , BELIEVE ME !!!!! I was lucky to have paid by Paypal so they got my money back for me . I could have lost a lot more!!!"
"Pretty straight forward transaction. Ordered some camping supplies at about 40% less than what I tried to buy them in the store for. My purchase even qualified me for free basic shipping (which I thought was going to be longer than it was, but it came fast than expected).
Overall happy with DasCheap service and will do business again with them in the future, especially as cheap as their prices are . They even rival Amazon's pricing."
"Excellent, prompt shipment. Quite surprised at their selection which is rather eclectic, some things are hard-to-find items which they sell at a good price. Very satisfied with my transaction overall and look forward to shopping with them again."
"Ya, Richard here is in the Seattle area. I have a PS2 and bought two used video games from Das Cheap and they have worked out quite well! they did exactly what they said they would do."
"This site has lots of cool retro gaming gear at some of the best prices on the net. They ship your order super fast also. I ordered a RetroDuo (NES/SNES unit) and got it on my doorstep in less than a week. It came well-packaged with everything in good order. I will definitely consider these guys for any future gaming gear needs."
"Awesome website excellent products and free shipping on alot of products to save you $$$, personally saved $13 on shipping alone and product itself was cheaper than everywhere else. Excellent communication with them as oppose to websites (amazon for 1) that dont even provide a contact number. Highly recommended"
"The quality and prices at DasCheap are great. The order was processed quick and the order was shipped within 24 hours. It was my first time shopping at DasCheap and I am very pleased with the purchase."
"I went to DasCheap because I wanted a USB NES controller. I had never heard of them before, so naturally I was a little apprehensive. I bought the controller after looking at a few reviews of the site and I am extremely pleased. Not only did I get the product quickly, but I was given a follow up call from one of the employees of DasCheap to make sure I was satisfied with it! I was shocked! Needless to say, I'll be purchasing other things from the website!"
"They had what I wanted and it was cheap. The condition was as stated (New) and it arrived in a timely manner. I would not hesitate to do business with DasCheap again."
"Upon receiving this product delivery, I immediately noticed that the container that the unit was shipped in was damaged. After realizing that the product that I had purchased from das cheap (LH114501c4 for $ 352.01) was defective I called the company and requested that I return the item for a full refund.
The Das Cheap INC online ordering process does not confront the buyer with notice of a 20% “restocking fee” during the ordering process. The actual location on the check-out process webpage where the “Warrantees & Returns Policy” is located displays nothing but empty white space when clicked on. Nowhere during the check-out process was information transferred to me (the purchaser) about this 20 % restocking fee on returns for refunds. After attempting to get a return shipment number (December 19th ) from Das Cheap INC I was told first by Das Cheap INC manager Steve S. (Employee # 065) that they absolutely required the 20 % fee for a return. I explained to Steve that I believe that I had a right to return the product and dispute the charges if necessary. Steve S. stated that if I were to attempt a “dispute” through American Express that he would send my case to collections. I had offered to pay the shipping charges for the return however Steve S. refused and stated that they would not accept the return unless I was willing to pay the 20% restocking fee charge.
In my second attempt to obtain a return number to ship the product back I spoke with Aaron. Aaron stated that he would be unable to give me a return shipment number unless I sent them an email stating that I agreed with the 20 % restocking fee. I disagreed and again requested an RMA number (for product return) and but again was refused. Aaron told me that he would get a manager. When he returned to the phone he told me that all of the managers were busy. I asked him if Steve S. was present. Aaron said yes. I asked him to put him on the telephone that I would like to speak with him. Aaron stated that Steve S. did not want to get on the phone. I received the item on December 16th and attempted to return it first on December 19th and again on December 21st.
I recently received Demand for payment letter from collections with an additional $110 applied to bill totaling $462.01! A total scam! How could there be lawful mutual assent let alone consideration with omission of return policy at check-out process. All I was looking to do was to return the damaged product that I had recieved for a refund. What a hellish nightmare!
Additionally, as of 2/4/2011 I realized that Das Cheap Inc is falsely advertising 5 star Better Business Bureau (BBB) ratings on their website! See false advertisement at: http://www.dascheap.com/dascheap-ratings-customer-reviews.html
Now check the real rating at from the BBB: http://www.la.bbb.org/business-reviews/Video-Games-Retail-Dealer/Dascheapcom-in-Rowland-Heights-CA-100093182
Additionally Das Cheap Inc is falsely advertising 5 star Better Business Bureau (BBB) ratings on their website! See false advertisement at: http://www.dascheap.com/dascheap-ratings-customer-reviews.html
Now check the real rating at from the BBB: http://www.la.bbb.org/business-reviews/Video-Games-Retail-Dealer/Dascheapcom-in-Rowland-Heights-CA-100093182
Also Reseller.com gives 3.5 rating NOT 5.0 as advertised! "
"DO NOT BUY FROM DASCHEAP.COM!!!
I want to make that abundantly clear. I made the same mistake several other people did who read the ratings for dascheap.com. Sure there were some really bad reviews on there, but overall the score was high so they must be ok. Right? WRONG.
I think the one thing that gets overlooked and I realize I tend to do this as well, is that even though we see cautionary tale reviews saying don't shop here, we figure it was a fluke and can't happen to me. The sign of a good, honest and reputable company is how they handle mistakes. That is the very definition of customer service. Companies don't deserve a gold star across the board for taking someone's money, putting something in a box, and the box arriving to the customer. That should be the expectation!
I will try to summarize my saga with dascheap.com as succintly as possible.
I placed an order for a Playstation 3 Dualshock 3 controller in "Ceramic White". For those not in the know, Ceramic White (the real ones, not counterfeit) are manufactured in Japan and have a different hue than the standard U.S. "classic white" controller.
Dascheap on their website advertised as in stock a "ceramic white" PS3 Dualshock 3 controller. It was listed as ceramic white in their written/text item description, they advertised the standard price of the controller as over $70 dollars (which anyone who knows anything about PS3 controllers knows would not apply to a standard PS3 controllers you can easily find them for $40, full retail is like $50) and lastly and I feel the most damning for dascheap is the item picture they used is of the Japanese ceramic white controller which they conveniently allowed you to zoom in on and see in perfect clarity. 3 major ways to see that this was in fact the japanese real deal ceramic white controller.
This was my first order with dascheap.com and I was leery having read some very negative reviews, but as I mentioned above I wrongly concluded that their rating was good enough so I placed an order anyway.
I receive the package and I find they had sent me a standard U.S. "classic white" controller. I immediately e-mail their "customer service" to explain the entire situation including screenshots of my initial order from their website showing that my order was in fact for a ceramic white controller.
Here is the response from Aaron C. at that time:
From: Service [mailto:****@****]
Sent: Monday, January 09, 2012 10:39 PM
To:
Subject: ***-***-****-267 -- Return
Hey Jeremy,
We do not allow the return of merchandise that was purchased using the "make an offer" system. That being said, we understand your confusion, you have no way of knowing what the UPC code associated with the controller is and we have issued you a return authorization. The controller is the correct item to the item name and UPC code, nowhere does the product description or name say it is a Japanese Controller, the picture is simply an older picture provided by the distributor.
We would like to earn your business, so if you would like to keep the controller, we would like to give you a coupon for $6.88 (the price of shipping.)
If you want to return the controller here's what you need to do:
1) Please log into your Das Cheap! Account and go to Order History.
2) Click on your order number.
3) Click on the "Return Slip" red letters to download the return authorization form, fill it out and ship back the products following the instructions.
Please note, it may take some time before your return is processed. Processing of returns only happens once a week at the end of the week on Friday.
Regards,
Aaron C.
------------------
This is where it derails. First off as you can see they are telling me it is my mistake and do not address the 3 clear ways their website described the item in detail, instead they make it sound like oops you dummy you looked at the picture and why would the picture match the item?
Then in their amazing generosity they "let me keep" the wrong item and give me not quite $7 discount on a "future order". Wow! Dascheap really owns their false advertising.
I immediately responded to the above email with this:
Actually if you read my initial email you will see where I point out the the written detail on the item on product details shows the item as "ceramic white" which is a completely separate product altogether.
There was zero confusion on my end as I went by several criteria on your website as follows:
1) clear picture (with zoom in feature) of a ceramic white japanese dualshock controller in legitimate packaging
2) written product description detailing your item as being ceramic white not classic white
3) the "actual" price your item description suggests the controller sells for as being $70+ which a standard classic white controller would never go for in the first place.
--make an offer has nothing whatsoever to do with how your company advertises a product so irrelevant in this context
To keep my business I would recommend rather than passing the buck and inferring that this has something to do with how I placed the order, that you instead admit to sending me a very obviously wrong item per what you advertise and rectify your mistake.
The negative feedback directed toward Das Cheap online all seems to revolve around poor customer service ie not being accountable for mistakes made by your company and solving the problem.
I took a chance on you guys because you had what I deemed to be enough positive feedback to offset some very negative reviews coupled with a very clear item description.
Bottom line you guys did not send me what I paid for that you advertised. Is $50 really worth that much to your company?
Please take a closer look at the order. A $7 shipping coupon is simply insulting.
--JW
-----------
The reason why I am giving them 1 star and telling every single one of you to avoid doing business with dascheap.com is that they NEVER replied to my follow up email. I sent it to them every single day for a week. I left a phone voice mail and I utilized their send a message on their website. I even sent an email to them ATTN: MANAGER and nothing. Not one follow up response until late in the week good ol' Aaron C. left a voice mail on my home phone not addressing anything, simply saying hey there Jeremy just wanted to let you know you can RMA the item. That was it. Didn't address anything.
Bottom line dascheap.com is unreliable, they are cheap, they are dishonest, they have zero customer service, and you should avoid at all costs. Do not do business with dascheap.com.
I ended up keeping the controller by the way, because I honestly did not trust them to RMA the controller and return our money. That is such a sad statement to make, but I literally felt that if I sent the controller back to them if I was lucky enough to get my money back it wouldn't be for a very long time. Not worth it, so I kept the wrong item they sent me.
Avoid Dascheap.com like the plague. They are a terrible company.
**edit: Hey guess what I am in the midst of filing a complaint with the Better Business Bureau and check this out from the BBB.ORG website about dascheap.com:
12 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 2
Billing / Collection Issues 3
Problems with Product / Service 5
Delivery Issues 2
Guarantee / Warranty Issues 0
Total Closed Complaints 12
Out of the 12 complaints lodged against dascheap.com with the Better Busines Bureau 10 out of 12 were filed in the last year! If you buy from dascheap.com after reading this review... well hopefully you get it.
Make that 13 BBB complaints for Dascheap.com. You're welcome.
**Here is the link to the Better Business Bureau complaint I filed against Dascheap.com. I think you'll find from their responses what kind of company they are for yourselves: http://www.la.bbb.org/UpdateComplaint.aspx?ComplaintID=%2FYAzKhzY5d9PMphzAD9DHw%3D%3D"
"Ordered my Christmas tree 3 days AFTER Christmas 2011 during the sales (and at 7pm).
Received the tree in only 7 days (& that is calendar days,not business days----there was a weekend and holiday between!)!
Aaron called within an hour after I placed my order and laughingly said it wouldn't be here Chistmas 2011 since I ordered it 3 days after! Great sense of humor........I said I only needed it before Christmas 2012. Arrived in perfect condition and well-packed.
Would definitely order from them again!"
"Found them on youtube with a great tutorial for replacing the connector on my old school NES system. I purchased the connector at a great price and it works. Thanks"