"The heating element works great and there's good battery life. The glass elements should probably be changed to stainless steel as they break easily ( just ordered new replacements) and they're a safety hazard, one piece cracked down low and I fear I would have inhaled glass shards if I had not been filtering the vapor through water. The bowl could also be redesigned as it pivots on as single point which has bent and does not form a tight seal between the bowl/heating element and the rest of the unit when closed. Other than that I love being able to adjust the temp to the degree."
"Superfast delivery from the US to UK... Can't wait to start using my IQ< and I'm looking forward to getting the extra goodies I've just ordered!"
"Extra cost for shipping. I don't care about it getting here fast. but hey, charging me an extra 10$ for shipping costs of a little bit of glass, that's cool. Right?...."
"When I made the checkout process, on shipping mode options only was International delivery options. But after closing the navigator and reopening it, the problem had disapeared and I could finish my order."
"1. According to your Shipping Policy, orders above 100$ are eligible for free shipping via USPS Priority. This is not stated during an order, it just says "Free Shipping" and there's another separate option for USPS Priority which costs 9.90$. What should I choose?
2. My first order was declined. It just stated "Declined" in order status. More explanation/description/reason for why it was declined, would be nice. From you customer service I understood it had something to do with my credit card. But I could avoid that call, if it would state that in order status. Anyhow, I've reordered using PayPal."
"Thanks was waiting to order another one "
"shiping is really expensive."
"I've just found it all, the product, the customer service to be very underwhelming. The vape works pretty good, but the quality isn't all that great. This wouldn't be a problem if the customer service was top notch, but I don't find that. I just had the pearl post break, and have a ticket in, maybe the experience will be better this time. Last time I had to keep contacting them. It took like a month to hear back. Shipping price is outrageous. "
"Perfect example of how an online shop should perform and what a vape an I've owned em all"
"shipping is very expensive!"
"The layout of your web page and the location of the fill in boxes is confusing. It lays out on the screen very badly."
"The deliviery cost was high."
"Shipping seems to be more than necessary."
"Excellent................."
"I'm buying this Ascent because my IQ stopped working. Your app to control the IQ won't let me login to the device. It suddenly stopped working when I downloaded an update for my iPhone OS. This was the final straw after several frustrating episodes of operational glitches with my IQ. I returned my original IQ after it failed to work (or was it just too confusing to figure out how to make it work?) The replacement actually seemed to work more or less satisfactorily. But then I had to update my iPhone OS yesterday, and the IQ wouldn't recognize the device. So I deleted the app and downloaded it again. Then it wouldn't accept my login information for the Davinci site. So I tried to create a new account, and it wouldn't accept that either. So too much frustration with the IQ and too much frustration with your telephone support. So I'm buying the Ascent as a backup. My old Ascent lasted for almost three years before it died. I also bought one for a friend, and now this is a third one I've purchased from you guys plus the IQ. That's almost $1,000 worth of business I've given you. And what have I gotten in return? Reasonable satisfaction with your Ascents, unstable performance with the IQ, and tons of frustration with your customer service and your apparent inability to talk to and deal with your customers. You must be aware of the frustration and complaints in comments at the Apple Store from customers trying to use your IQ. You seem to get pretty good reviews from professional reviewers on various blogs. I agree with them that the IQ is a cool product. But there is a strong undercurrent of complaints about your customer service from buyers of your product. What is going on here? Can't you fix your product, update your app, or do whatever is necessary to make the IQ function without all this frustration and disappointment?"