"I ordered a GY-521 which was not delivered and I was given full refund after a few days I brought the matter to their attention."
"After my phone got lost I bought a new one on eu.dx, I was told that shipping would be faster and since I needed a replacement phone quickly I was willing to pay a little more.. (my last phone came from coolicool and it arrived after 4 days, but unfortunately had some 'taxes' -related problems so I decided to order from the DX EU warehouse, since shipping would only be max 3 workdays later and chance of paying taxes would be much lower). Unfortunately I am still waiting for my order and the funny thing is: I ordered some stuff form aliexpress right after I ordered the phone on eu.dx and that already arrived a three and five days ago! (from china!)
The thing that upsets me as well is that I actually paid more for the phone, because I bought from eu.dx instead of dx.com and still stuff sent from china's delivered faster. Decent thing to do would be to deliver asap AND reimburse the difference in cost between eu.dx and dx.com IF I'd actually get the package. Though I doubt dx would even care.
Seriously ridiculous. If the phone is not here by the end of this week I am going to cancel my order and get my money back from paypal. Never again. Don't make promises you cannot keep. I was counting on the shipping time noted, even sticked to the 7 workday max, but even that's passed.
I also checked track and trace from postNL and it says: 'Request for information regarding import declaration'. So this probably means it's going to take more than another week, plus its gonna cost me extra due to taxes/customs.. If that happens both the 'fast delivery' and the 'eu-warhouse equals no customs' is bullcrap. I will wait for another couple of days and if the package arrives before monday I will perhaps leave a more positive review, but until then I am very disappointed.
"
"It's been 3 weeks since I ordered and I just keep getting told to open a support ticket, apparently there was an issue with my city / postal code (The same one I use for my other overseas orders), I've even gone as far as sending them a screenshot of my address on Paypal. I find that if you don't keep following up or bugging them, then nothing happens.... 3 weeks now and my parcel still has not been dispatched.
Surely they would have known this when they tried to send it if there was an address issue ? I keep asking for a tracking number, and just get told to wait another 24 hours and check again, as the number they have supplied does not work.
All I want is either my order or a refund, I have read some of the other reviews here and the last thing I want is them coming back to me saying it's been too long and there is nothing they can do.
I have now tried supplying another address, hopefully someone decides to look at my ticket and sort this out.
Update:
After contacting me, everything has been resolved and I'm glad to say my parcel has arrived, many thanks for all effort, very happy with my order."
"They keep repeating that some applications are using some memory for the system.
But it is not what this is about, the advertised memory is simply not present. I am a programmer, I can make the difference between available memory and real hardware memory. the phone has 2.5gb of harware memory not 4gb.
At some point they even acknowledge the phone is not as advertised. Still they say it is normal.
DO NOT ORDER FROM THEM. What they are sending is not up to what they advertise!"
"I bought a phone from them but they took so long to ship it and I was forced to cancel the order, but after I made my review in here, they explained the problem and that it was the problem of the suppliers who gave them wrong data. After a while of negotiation they provided a good support and gave me a gift card for my troubles. Now I will see if this doesn´t happen again."
"I placed an order and waited over the 20 business days, which they ask you to wait, but did not receive my order. I called them and was told my order could not be tracked and that I should wait longer. I asked how long and they said a month or more. Frustrated I waited... It has now been 5 months and I still have not received my order. I created a support ticket through their website and they responded saying that too much time had now passed and their was nothing they could do and that neither China Post or themselves would take responsibility and that they hoped I understood. I have ordered from them in the past and received my orders, but I guess I was just lucky. Beware of their shipping and customer service policy. I'm definitely not ordering from them again in the future."
"great place to buy everything and be on the edge of tech"
"I rate the store DX very well. You have to keep in mind one thing - it could take a 2 weeks or even 1 month to receive a package from DX. You have to be patient. The stuff gave You short and correct answers - mostly helpful. If your bought thing is broken, they simply help you to find best solution. In my case I write and send to them an email with a description of the situation and picture of thing and a label of letter. They offer me a refund or send another selected by me thing (at a similar price). RECOMMENDED !!!"
"I made a purchase through bank transfer, but then I changed my mind and I canceled the order. With honesty and great confidence, DealExtreme realizaou my refund!"
"DX always surprising with quality and low prices.
JOOAN 1/4" CMOS 1.0MP HD 720P Wireless IP Camera SD Card Recording / 2 Way Speak / Motion Detection have good image quality, easy to instal and good material.
Always on in my mobile.
I bought one and now I will buy 5 more."
"O Serviço da DX é impecável, é muito eficiente e responsável.
Os produtos á venda na DX são a preços convidativos.
A quipe de Suporte da DX é 5 estrelas é muito competente na resolução dos problemas dos clientes.
Saudações para a DX e bem hajam.
"
"I had an item which was undelivered for more than 60 days. I raised a ticket and after a short investigation DX refunded me without any further questions or delays.
This is very good and I feel very confident that if I don't receive anything I will not loose my money.
A few days after the refund I actually received the item, so I refused the refund."
"recieved my order security camera , within a week the camera doesnt work anymore, contact dx.com and complain about it, they respond immediately and sent the replacement immediately, also returned my shipping expenses to my account."
"I ordered a Sony mobile phone. I received it two months later. It came defective and I tried to send it to Sony, and they told me the phone was not under warranty as it came from outside the EU. DealExtreme told me to send it back to them, that they refund the money and now that I've sent it to them they refuse to refund the money."
"Variety of products, fast and free shipping, good website and much morengood things."