"I ordered a battery charger 6 weeks ago. Despite contacting them twice, I still have not received it. Below is their response. Note that they claim to have checked that my order is still in transit, which is impossible to check, as they have no tracking information. This must be a rogue company.

Dear Customer,

We feel extremely sorry for the long delay.
We have checked and confirmed your order is still on transit.
Delays are usually caused by a backlog of packages or delays in Customs. Please don't worry about your package!
Would you please wait patiently for another 10 days?
We will follow up the package and we can promise that your purchase with DX is safe. In the event of a lost package we will arrange a replacement.

Your patience is highly appreciated!


Yours Sincerely,
Customer Service

"

"I have been buying items from DX since 2010 and there isn't a single time they let me down. I recommend DX to anyone."

"Business ethics. She cares about customer satisfaction . Always maintaining the proper care . Good products , cheap , free shipping and guaranteed for reference in case of problems . Sometimes it takes a while , but then flees the responsibility of the company ."

"Excelent choice to import china stuff. Trusted store."

"A great shop. Good prices, friendly, quick and quality solving issues. One order was delayed in transit and after my support, immediately sent an identical product.
I will continue to use the services of DealeXtreme."

"Deals Extreme are terrible. I was billed for my purchase and it has been over 20 days - when shipping is 7-10 days. I have sent an email to follow up and have waited 4 days and no response. I have tried to send a follow up and the system wont allow a follow up email. I doubt I will ever see my purchase. DONT USE DX DEALEXTREME - YOU WILL NEVER SEE YOUR MONEY OR THE PURCHASE."

"Product is very good !!! The price. The funcionality and other things about this."

"Friendly site, prices are always good.
Shipping is fast so the shopping experience is very good... "

"I have been buying itens from dx for many years, besides the delivery time, that is understandable by the distance between israel and China, I haven't any complain. Only two orders haven't been delivered, but the money spent was refunded shortly."

"still not got my item from DealExtreme, spoke to them online and they were terrible customer service, they don't advise of there true shipping times, on an item i saw on ebay it said would be with me within a week, it then forwarded me to there website to put the purchase through, which I wasn't aware as thought it was in ebay so there's no chance to leave bad feedback for the business. I got told my payment was processed on 15th Oct, the item was not posted out until 20th Oct and they're advising 6 weeks from that date which from date of the initial purchase is almost 7 weeks, terrible service, lying company who lacks integrity and do not stick to there promises, I strongly advise you to never deal with this company as they don't even deserve to be trading... oh and to top it off when I informed them I want a refund they asked me to wait a few more week and if it doesn't go through they will re-ship it...? so basically they expect to take your money and hope & pray u just forget about the item that they probably didn't even ship."

"I have been buying itens from dx for many years, besides the delivery time, that is understandable by the distance between Brazil and China, I have not any complain. Only two orders haven not been delivered, but the money spent was refunded shortly."

"It has been over a month now and my package has still not arived. They told me that my package would arrive between 2 and 4 weeks but these have passed. The site of dx works great though, except for the fact that it i a real maze if you are trying to delete an ordered item. If my package had arrived than my rating would be 4 stars, but now I am wondering if my pakage is even going to arrive. My deal extreme account is IanMu."

"I didn't receive my order ( a watch, not expensive). I place the order and the payment in 25.09.2014 and i still get no package. I have opened an issue-ticket 2 days ago, but guess what: the status for that ticket is WaitForStaff. "

"Very good site, the seller is always ready to solve any problem."

"Great customer service, great prices!"