"Very satisfied with the products, price, description, shipment time. Every single product arrived in a reasonable interval considering the distance.
I have several orders on this site, all above 50$, and had no problems with them so far."
"I ordered phone today. After 8 hours they cancel my order without any explanation and refund my money. Stay away from this store!
Order number is D1508261828175237."
"I love this company.
I have found Dealsmachine to be the best place for me to buy phones and tablets. I dont go anywhere else now.
They have real value for money.
I recommend them to family and friends.
Dealsmachine is my go to gadget place."
"Hi Dealsmachine Support,
So disappointed, I ordered 2 phones on 9 August, and still no sign of them. Eventually after one week I received a tracking number, but when I search as directed there is no information about this tracking number. It does not exist online.
If I ask a question, I have to wait 24 hours for a reply to a question. Any answer I get just advises me to be patient. I have tried to be, but I keep being asked if I have the phones yet.
If the delivery does not show up in 24 hours I will be seeking a full refund; - not looking forward to that process. Glad I paid by PayPal."
"26.08.2015, 10:30AM - UPDATE:: There is STILL NO Updated on the Shipping Reference Number. It still says INVALID and DEALSMACHINE does not care. I've raised another support ticket with them asking for clarifications and they have not yet responded. This is just getting difficult DAY BY DAY.
STILL WAITING.............
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25.08.2015, 10:30AM - UPDATE:: This morning I had another Chat with the DealsMachine REP and inquired about the shipping information. There was yet another SHOCK waiting. I'm attaching the Chat Transcript for you to read:
Me: Hi, after a lot of follow up on my order#D1XXXXXXXXXXXXXX1, i finally received a confirmation that my order have been shipped using DHL and i was provided the shipping reference number.
Me: However when i tried searching for the shipping information on DHL it says that the tracking number is invalid..???
Afra: Please hold on one moment,I will check it for you.
Me: I also called up DHL customer service and they said they had no information about this shippment
Afra: it is on the way, here is the tracking number
Afra: 9XXXXXXXX4
Me: Yes... the tracking number is INVALID.. this is the erroe message on DHL website:
Me: Some of your queries resulted in an error 9XXXXXXXX4 (Not found): No result found for your DHL query. Please try again.
Afra: please wait another 2-3 days, then track it online
Me: I also called up DHL customer service and they said they had no information about this shippment
Me: what are you kinning me
Me: this was an expidieted shipping
Afra: sorry, it was shipped from China, the package is on the way to the DHL hub
Me: why should i wait 2-3 days for the tracking details to be available
Me: CHINA ??? but the product was in HONGKONG warehouse????
Afra: the package info can't have an update in time online
Afra: HongKong is in China
Me: you guys are really testing my patience... you are just cheating customer by providing incorrect information... what is the process of cancelling my order???
Afra: sorry for the inconvenience, your package was shipped out on Aug.24th, if you have not receive it after 7 business days, please contact us, we will fix it for you ASAP
Me: Great... I'll make sure that I NEVER purchase from you guys EVER in future... This was one of the most disgusting online shopping experience ever... Thanks and i'll keep following up. I'll also make sure that I write appropriate reviews and warn the customers about your deceiving processes.
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24.08.2015, 11:45PM - Update:: After writing a review earlier this morning, I received a mail this afternoon that they have shipped the package using DHL and provided the shipment number.
But I was very doubtful if they had actually shipped the package.
So, when I checked the DHL website for reference number, this is what I got:
"Some of your queries resulted in an error
9XXXXXXXX4 (Not found): No result found for your DHL query. Please try again."
I called up the DHL customer care and this is what they told me:
"Sorry Sir, we did not find and shipment information with that number. We also did a manual search on your name and postcode but could not find anything on our system"
How is this possible?? How can DEALSMACHINE just create a shipping ref number and NOT actually ship the product???
I'm going to wait till tomorrow COB and if they have still not physically shipped the item I'm going to provide another update and take my next action. Will keep you all viewers with the updates.
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24.08.2015 09:30AM: Ok... I should have read the reviews before ordering my Lenovo K3 Note from DealsMachine.
I ordered from the website because their product specifically said "Shipped within 24 hours" and also chose expedited shipping by paying 29USD extra.
After 2 days, the status was still showing as "Processing" and after i contacted the customer service and asked them what does "Shipped within 24 hours" mean.
This is what the customer rep explained"
Statement: 24 hours = 3 Days
Rational: We work only 8 hours per day. Hence 3 days makes 24 hours.
So, I should wait for 3 days. Today as I write this review, it is 5th day and no change in status.
DON'T BE FOOLED GUYS. These guys have the most silliest explanation to everything. I'm going to check with them again and will update/add more reviews based on my experience."
"Aww man is there a negative rating because there are not words to describe the level of dissatisfaction that I have with this company as of now. Today is August 18 and this marks the 20th day of processing. On the website Dealsmachine boast that the processing takes 3-4 business days for processing and another 3-7 for shipping. Around 12 days to get the product to me not to bad. I ordered the Bluedio UFO headphones in the color of red on July 28 and at 1 45 pm my payment of 204.00 USD came out of my bank account. If your curious to see my ticket is this. D1507281336409753. Now here is my 2 major problems with this company. One not to be rude but when I put 200 plus dollars of hard earned money into something I expect to get all of it in the allotted time that is being advertised. I really needed the headphones in that time period because I am going off to college and now if I choose not to ask for my money back its going to make more of an issue for my parents and cost my money out of my pocket that I shouldn't have to pay because the headphones are still not yet shipped. The customer service was quick but confusing and unhelpful. When I submitted my tickets of complaints to the customer service they were timely with their response but left me scratching my head as to why I even asked. The first one stated that I need to show proof of ID and verify my credit card.....Umm I have to show id to an order that I made sense when? I watched 200 dollars vanish out of my bank account I didn't need ID when you took my money out now did I. The second one said that I need to verify my paypal account when I don't even have one. It was protected by paypal but I made the order through Dealsmachine with my credit card. What I do not understand is that I did my half of the deal I pay for the amount due and I provided the information and location for the company to ship the product to, but yet every time I talked to a sales rep it was something that I gotta double check. All of these delays problems and issues would not have happened if I had went with my gut and ordered through Amazon in the first place. My headphones would have been delivered to my house eons ago. I would have to worry or feel like I have been played for my money because that's how I felt the past 20 days. Now I am deciding weather to just cancel the order and get my 200 back and order it from Amazon because never in my years of shopping online have I been this upset displeased and worried with my purchase."
"I ordered 2 phones and 2 headsets from dealsmachine on 22 July. The processing time was very long (about 11-12 days). The customer service always wrote that I should be patient, and turned out that one of my phone is out of stock, and we agreed that I want refund. I wrote them almost every day because nothing happend with my order status, and when it turned to shipped out, they wrote that they just sent the because the headsets were out of stock, so they will send it separetely later. I expected to fight for my refund, and I thought that I won't get my parcels, because the customer service is always just promising, but finally I got the two parcels. All of them are working very well, I got the refund for the other phone, so it's a happy end, but I think it was the first and the last time that I ordered something from this kind of site, because maybe the items in really good prices, but if you have to be worried abort that you won't get your items, it's not worth it. I saw so much bad ratings, so maybe I was just lucky."
"I recently purchased an affordable high quality tablet from dealsmachine and cannot commend them enough in their excellent after sales service. They were a bit slow in the first response to my service request ticket but once they had answered it they were very prompt in ensuring I had feed back on a daily basis. They certainly went the extra mile to try and resolve my problem with one app not working on their tablet. In the end they could not resolve the problem so offered me a full refund without any questions, which I am happy to say that I did not accept as I decided to give the tablet to my son and purchase another one (with dealsmachine I am happy to say). If dealsmachine supplies the goods that I purchase from now on I am happy to say that they will get my business. It is really great to find a company that provides such excellent after sales service and quality products at an affordable price and would be very happy to highly recommend this company to any one. Keep up the good work."
"I have bought three different unlocked phones from Dealsmachine and have always had a perfect experience buying from them. Their prices on phones and electronics are consistently low, and customer care and followup are excellent.
This time I bought the new Elephone P4000 Android 5.1 phone. It's good looking and superfast, with a bright 5" HD display. And the huge 4400mAh battery means that worries about batteries dying in the middle of the day are a thing of the past. I checked several websites, and I got the best price and free shipping at Dealsmachine."
"I just love the smart multimedia player quad core androdod 4.4 tv box. Its like having a computer on the tv that does so many wonderful things and go so many wonderful places. Movies, surf the internet for anything. play a game. talk to someone from another state and see them. I already ordered the key board to go with it and soon some game controllers. It is so awesome that I am always on it learn new things I can do or go with it. download pictures off my phone. put an external hard drive on it to have gigabits of space. OMG I just can't tell you how wonderful this product is and how fast it came. I just love it. I was exited to find it at an awesome web site that sell it. it is a must have in any home and don't forget to get the accessory."
"I recently purchased a Elephone P7000. It is not the first purchase I do with Dealsmachine and will not be the last.
The product is of high quality at an affordable price. Despite having chosen the expedited shipping have had a significant delay in delivery; delays caused by the supplier that had guaranteed the prompt delivery without having the goods.
In future I will continue to give more confidence to Dealsmachine, you buy well and spend little."
"I have made so many orders from this site at very high and low prices and i would say for my 6 years online shipping experience, i have not yet seen a site that beats them in price, quality, customer service, timely delivery, after sales services etc. They are just the best."
"Je suis vraiment satisfait des mes achats sur Dealsmachine depuis déjà plusieurs mois, rien à dire sur les délais de livraison, les services, le suivi postal, les consultations diverses. Les promotions, les prix, le choix des produits sont des atouts majeurs qui me font choisir d'y être client. Je viens de recevoir un LENOVO K3 Note pour moins de 150€, qui dit mieux ?"
"my over all experience with deals machine has been really great and with my latest purchase deals machine have been very professional and extremely helpful in all regards "
"Good prices and great service!
Good prices and excellent customer service on dealsmachine.com. Shipping prices and time are also good! I recommend this store!
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