"Was the worse buying experience...Done with Dell"

"I had a terrible purchasing experience on Dell.com that took several hours to resolve. While on the phone will Dell representatives, I was constantly transferred to other representatives who would undo what I had accomplished with previous representatives despite me trying to be very clear. I also made sure to get two-day shipping at checkout, but I still have received my order after more than a week. I won't be buying through Dell again."

"After purchasing a Dell Latitude E5270 laptop which arrived DOA!! The notebook arrived with two major faults and arrived several weeks late. Be careful of the lead-times they tell you!
For the past month I’ve been trying to receive my original payment back for this device. Called & emailed Dell on a daily basic and was daily lied too. When calling Dell, they love to pass you from one department to another. Most telephone calls will last over an hour each time. When I was able to speak to manager, they gave false promises and reassured the matter would be resolve professional. This is not the case. Each of the Dell departments (Technical Support, Relation & Customer Services for business units) all apologise on a regular basis and reassured me I would receive payment within 2 days after the courier collected the faulty device. Guess what? More lies!
To-date, I’m still waiting for my original payment back.
I have been using and purchasing Dell Business Laptop for the past 25 years and after the experience I’ve received, I will never ever touch this company again. Dell has got too big and I can’t believe I’m the only person has had to experience this appalling lack of after services.
If you’re considering to purchase a Dell Laptop, think twice before providing your bank account details.
Dell should change their mission statement to: I’m Sorry.
"

"I have a Samsung C6 edge+ cell phone which can connected to my old Dell PC and many other PCs but cannot connected to my new Dell XPS8700 PC purchased on June 2015. Dell Technical Services have tried several times and re-installed the original operation system and drivers three times but still cannot fix the problem."

"I purchased a Vizio 55" HDTV from Dell on 6/12/2016. Good deal for $499 with a $150 Dell Gift Card to be received by me for purchasing and an additional $50 Dell Gift Card for financing the purchase through Dell Preferred. The gift cards were to be received by me in "10 to 20 days" after my order was placed. All good up to this point.

First Dell notified me that the delivery was delayed. I had planned on being home to accept delivery on the original delivery date but when I was notified that the item was shipped and of the new delivery date, I knew I would be unable to be there. I contacted Dell Customer SERVICE (India) and was told that UPS would make three attempts and then would return the item to Dell one week after the first attempt. I explained the situation and further explained that this was a shipment that was delayed due to no fault of my own. I asked Dell to please arrange a delivery date when I would be at home (which would be one day after one week time limit). They were unable/unwilling to do anything except arrange for me to pick up at the UPS depot within the one week period. I returned from my trip on the deadline date and rushed to the UPS depot to pick up this large box. UPS had problems finding it because it was already prepped for return to Dell. They finally found it and I had to fit it in my vehicle but at last that nightmare was resolved on 6/21. THAT WAS ONLY THE BEGINNING.

I needed to order another TV and since I was to receive $150 in Gift Cards from Dell, I naturally decided I would make that purchase with the gift cards. I waited until June 29th to contact Dell and was very frustrated by their Customer SERVICE Department in India. I was told that the policy was "10 to 20 days" to receive the gift cards and since it had only been 17 days, nothing could be done. I asked to speak with a supervisor in the US and was told that all matters were handled in India and there was no one I could speak to in the US. I was told that a supervisor from India would call me back within 2 hours but that did not happen. I called again later in the day and was finally connected with a supervisor who again informed me of the company policy. When I asked if he could simply check the status of the gift certificates, I was told that Customer Service was prohibited from making an inquiry on the issuance of a gift card until 20 days had elapsed. After 20 days, the matter could be escalated.

I waited until July 5th (the 23rd day) and called again. I was told that Customer Service could now make an inquiry and would get back to me within 4 days. I was furious at this point. I spent hours trying to reach Dell Headquarters in Texas, but to no avail. Every single call is funneled to India. I then began to search for email addresses of Dell Executives and finally found one for Michael Dell, the President and CEO of Dell. I emailed Mr. Dell and explained everything that had transpired to date.

On July 12th, I received a telephone call and email from Dell "Executive Offices" in India. When I questioned how it was possible that Mr. Dell was located in India, I was told that all matters directed to Corporate Headquarters were handed in India. When I asked to speak with an Executive in the US I was told that it was not possible. In any event, the woman representing Mr. Dell told me that she would look into the matter and get back to me within 3 days. Again I was furious. I explained that it was now one month since my order was placed and well past the "10 to 20" day period for issuance of the Gift Cards and I expected something more from Dell's Corporate Headquarters. She told me that was all that could be done. Within 2 days one of the Gift Cards ($150) was emailed to me. I contact the woman at "Corporate Headquarters" again and told her that the matter was only partially resolved and that I was still waiting for my additional Gift Card. She told me she would research this matter and get back to me within 3 days. Do you see a pattern here? I did received the 2nd gift card in 2 days, which essentially resolved the matter and I did order my other TV BUT, would I go through this again???? NOT A CHANCE. This is the worst example of Customer DISSERVICE I have every seen and it is obvious that Dell insulates its management from these types of problems because a few minutes on the internet will tell you that this is NOT the exception, but the RULE when dealing with DELL. GOOD LUCK to anyone who choses to go through this kind of aggravation. It's just too frustrating.




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"Placed an order with Dell for 3 computers totally $7K for my company on June 15. We have new employees starting. They promised us they would deliver on June 23rd the latest.

We kept following up and we were promised the computers would deliver end of business day June 23rd. Came end of business June 23rd and no computers! Plus, we had new employees starting and now it is June 27th and all I get from Dell is a runaround.

I tried cancelling and replacing my order but they put me on hold forever. So far i wasted about 12 hours of my time on the phone following up with them and getting nowhere.

all i did find out so far is that they mixed my company up with a different one with the same name and they need to verify details. OK. But a- this came up when I placed the order and I made it clear who we are b- no one followed up with me to resolve this. c- they sent me information by mail so they know who we are.

My sales representative Russel Adams is MIA.

Beware when placing orders with Dell. "

"Dell was all I ever used for many years. This past October, to replace my aging Dell desktop, I bought a Dell Inspiron 15 5000 series laptop, What a P.O.S.!! My old desktop was faster.
I baked a chicken while waiting for this thing to start up; trying to get to one website. Never made it to the website.

I am on my company-provided HP. Less than a minute to start.

Never again will I waste my money on a Dell. "

"I have purchased dozens of computers from Dell over the years and just recently financed an Inspiron 17 computer. In the past, all my computers were at 3.25% but on this purchase, the salesperson couldn't give me my percentage rate because he said that he was not connected to the finance department. I was shocked to find my plan was at 27.24% interest. When I called to find out about the mistake, I was told that that is the prevailing interest rate and I should be happy that it wasn't 29%. And that I had 24 hours to decline the purchase when it took ten days to deliver the computer. Screw Dell. I'm going to pay off the computer with a zero interest credit card check and close my account for good."

"Boy has Dell changed. From inadequate English communication to covering little under warranty--I won't be back. I have owned 12 Dell in the past but my recent experience will drive me to Asus or Lenovo in the future. It should be an embarrassment to call it "customer service." Laptop turned on 6 times and r key pops off and now it is rated as "induced" damage and not covered by warranty. $159 to repair a new computer that cost $369 new. No thanks. The old Dell is gone and the new Dell smells. "

"Tried buying my third printer from Dell. Have been a Dell customer for over 20 years and was completely happy. That ship has now sailed and it ain't never coming back. I was told by the rep that this is a new generation after I repeated $600.00 6 times after he quoted me that price for a printer and then told me I had repeated $600.00 6 times and told me that's what printer cost now. Thanks to his rudeness I buy all my computer stuff from Amazon or New Egg. Their customer service is what it should be. I repeatedly tried calling Dell to complain about the rep and got tired of being transferred or being put on hold. I was saddened after being mad as heck for being treated this way but got better buys from better companies because of it."

"Warranty was suddenly dropped from 2 years to 1 year and laptop had low quality keyboard, wrong GPU, and missing fingerprint reader."

"I HAVE NEVER BEEN TREATED WORSE BY ANY COMPANY CORPORATION...EVER, THE CUSTOMER SERVICE IS HORRIBLE THE TECH DEPT IS INCOMPETANT, DO NOT BUY A DELL AT ALL COSTS YOU'LL BE SORRY HOURS AND HOURS WAITING FOR CUSTOMER SERVICE AND OR A TECH REP. AS I TOLD DELL YOUR PC IS JUNK IT DIDN'T WORK RIGHT FROM DAY ONE AND WHEN I TRIED TO RESOLVE IT , I CALLED DELL THEY EITHER TRANSFERRED ME TO THE WRONG DEPT OR THE BACKPEDDLED AND ONE DEPT BLAMED THE OTHER, I GOT HUNG UP ON NEARLY EVERY TIME THEY SAID I CAN HELP YOU LET ME PUT YOU ON HOLD AND THEN HUNG UP AGAIN AND AGAIN, I HAD NOT HAD SUCH A BAD TIME AND WASTED SO MUCH TIME"

"When I returned a defective laptop that I purchased from Dell, they bombarded me with emails requesting that I return the laptop despite me giving them the tracking info repeatedly. They promised me a $100 credit back in January 2016, they cancelled my extended warranty that I paid $80 for, and they still have not refunded me yet. I emailed Michael Dell, the head of Dell.com, and I was assigned a "resolution specialist" named Shawn Arundale who was supposed to help me obtain my two credits. That was February 2016. After many promises of getting the credits back to me, he did absolutely nothing except "look into it and get back to me". Always an excuse to delay a refund that never arrived to this day. And the emails to Michael Dell were useless. I am out of an $80 extended warranty that was cancelled but was never refunded, and I never received the $100 credit that was promised to me. Although their products, when they work, appear good, when something goes wrong, BEWARE BUYER!! Dell.com will screw you over many times. MY ADVICE: BUYER BEWARE!! DO NOT DO BUSINESS WITH DELL.COM!!"

"Dell representatives in the credit card and gift card department failed me again and again and ultimately cost me hundreds of dollars. They used their automated phone system to hide from the minor and critical issues alike and you will spend hours hitting dead end after dead end phone number until you have no choice but to give up. Because of their unwillingness to assist the customer upfront with a potential fraud/security issue with gift cards, a non-issue situation turned into a fraud issue costing me the customer nearly 1 thousand dollars. The customer loses their investment and their trust in Dell while Dell reps continue to transfer your phone number not caring that you've been put on hold for 3 hours or more."

"Well darling DELL your customer service or well rather LACK of it has taken an all new nose dive and the shear lack of care about someone who ordered a piece of your merchandise was promised it by one date and still is waiting on it well after that date only to find out 3 days after it was suppose to arrive the reason adn thinking we will expidited it means we won't do that just tell you we will and its going to work to make the person happy fails. Oh and your sheer lack of even trying to make it up to the clearly upset customer also drops you even lower in there ever considering it line ever. I'm DONE! Love the messages we get that include let us know when it gets to you. Nope not doing it."