"I was given a Dell Laptop for Christmas 2013. It shipped in January 2014. In March 2015, the mother board died. When I called Dell to inform them that my brand new computer was now a brick, they informed me that my warranty had expired a month earlier. I told them that was an unacceptable answer, that 1 year and 1 month old computers should not have bad mother boards, and that I would like to speak to a supervisor. They told me they would send my case to the escalation team, and that I would hear from them within 48 business hours. I said fine, please call after 430 during the week. That was over 2 months ago. I got a string of emails (one every 2 days or so for about a week) saying "we tried to call you, but got no answer." I wrote back, "No, you didn't. There is not one missed call on my phone from anyone that I don't know." Then I was told that because I was unreachable, my case would be closed. So I posted my frustrations on their Facebook page. Now we've been going back and forth for several weeks, and each time I am promised a call back from the "escalation team." Still nothing. My 24-48 hours has become 24-48 days. And I have no recourse. And no computer. In addition to my full-time job, I have 2 businesses that I run by myself, and without a computer I am basically crippled. I want to find an office and just stand in the lobby screaming at the top of my lungs until somebody listens to me, but apparently they have no offices in America because every SINGLE interaction I have had has been from India. And the icing on the cake is that I just got a text message from my MOTHER (the giver of the computer) who said she got a message from Dell today, were they possibly looking for me, instead of her? In the middle of the day. To the wrong number. I am so angry I could scream. I will NEVER buy a Dell again, and I *will* be taking legal action. In addition to posting this review on every website I can find. "

"This post is more to see if other people have has similar issues with Dell.
Since 2007 I have been a customer with Dell after buying a laptop on eBay and I have to say when Dell products work they tend to work well but when they fail Dell service and warranty seem to fail even more. So after three replacement laptops (Alienware laptops) I have found myself once again having issues with the laptop and Dell.
It was January when contact was initiated by myself regarding issues with a wifi card that has been replaced and working successfully. Shortly after that I noticed overheating issues on the laptop and again another service engineer was sent out to replace the fans, heat sink and motherboard three times. Unfortunately after repair I notices the screen started flickering and reduced brightness even with the brightness level set to max. This is where Dell advised another service call was issued, only a few days later they decided no to honor their word or warranty and decide to only offer me the service of sending away the computer to their service depot for testing. I advised Dell Executive Advanced Resolution Group that I used this service before with a previous laptop and it failed to rectify the issue. They stood firm on this and now I have had my solicitor contact Dell on my behalf. I have retained all the emails from Dell and also have a recorded call with the employee saying they wont honor the next business day warranty even if its paid for!
I was advised that replacement parts are new but that cant be true when refurbished stickers are on the parts. Refusal to talk to supervisors by customer service representatives. Obvious tactics to get you to hang up and forget about it. Not honoring warranty status. Advance resolution group who wont reply to emails. Tell you a part is out of stock and the replacement with be another, but wont tell you what the replacement is.
This issue has been going on since January and my solicitor got a similar response to what I get in that the system must be sent away for testing, but why would I pay for next business day onsite warranty if this is my only option.
The graphics card and wiring has not been changes and in the recorded call the employee states everything possible was changed and that sending the laptop to the service depot is the only option available to me. It is the graphics card that is/was (not sure which is correct) out of stock.
Has anyone else received shockingly bad service and a lack of consumer rights from Dell? and if so has the issue been resolved?"

"I recently purchased my first laptop from Dell. Biggest nightmare of my life!! I was offered a veteran's discount of $20 and purchased my dream - an Inspiron laptop with everything I needed and a $26 drop-and-break coverage. The sales rep couldn't get both the vet discount AND the drop-and-break to process and suggested that we keep the discount (which could not be added in after the sale) and he would send me on to someone else to add the $26. coverage for insurance. For TWO full days I spoke with 16 customer sales reps and 4 supervisors who all assured me this could be done easily. With each new person I spoke with, the price went from $26 to $29 to $59 to $79 to $89. Not one person who promised me a follow-up call EVER called me. Dell's tagline should be, "Veterans, thanks so much for your service!.. now bend over and this will only hurt for a minute!" I remember now why I bought a SONY VAIO desktop after years of owning a Dell... their customer service and support (even supervisors!) are among the very, very worst headaches you will ever have!!!

If you don't have enough stress in your life, if you would like to be assured of resolutions that never come, if you want to be treated like you just don't matter... then buy a Dell."

"I ordered a DELL XPS 9530 on the December 24th on 2014 from Dell Australia Pte Ltd. It randomly refused to resume or even boot up (after forcing shutdown). After spending hours of time over the phone with DELL's ignorant technical support team I had to demand their sales team to contact me. It took about 30+ mails within 45 days for them to get back to me.
28 Jan 2015 - A technical person appointed by DELL came and tried to do a repair which made things worse. He had put in a corroded logic board in. Broke all plastic tabs on the back cover.
29 Jan 2015 - Sent email to dell support team regarding the matter and asked for a replacement since my job depends on this computer.
5 Feb 2015 - Received an email confirmation from ****@**** that DELL has approved the refund. It failed to confirm a date for the refund.
12 Feb 2015 - Issue has not yet been resolved and DELL is unsupportive as of now. I received multiple calls from Malaysia (between 29th Jan and 12th Feb) stating other end is from DELL. Between above period I myself and my Singapore employer (Mr. Anand Singh: Email: ****@****) had contacted DELL via 30+ mails trying to resolve the issue. Still they fail to confirm the refund timeline and process. Customer Care department from DELL has never contacted me yet.
They had offered a refund over the phone and email. However they fail to provide me with a timeline even after 66 days."

"Worst company ever!!! I first purchased an XPS 18 for professional use. The first event that I needed to use it, the computer would not turn on. The second event that I needed to use it, the computer would not recognize the USB ports. There is no way to put a price on the lost business that we've incurred because of their faulty product. I have had the computer rebuilt, a new hard drive, a new touch screen monitor. I just purchased a 2nd XPS18 for no other reason than to back up the one I have that I can't depend on. I spent an hour on Dell's Chat before placing the order. I have since spent an hour and 15 minutes since receiving the shipment, to have Dell first tell me the stand that was suppose to be included, was not included. I took a screen shot of the order that says differently. They have now admitted that the order was suppose to include the stand, but they are all out of stands. They wasted 75 minutes of my time trying to convince me that I didn't pay for a stand when their website said otherwise. Now they have no stand to send. Are you kidding me. I can go on about Dell's false advertising, but what's the point? Buyer Beware"

"Higher than average prices and horrible customer service to the point where they will deny their own policies (price match) and lie about events.

If you are able to buy anywhere else, you probably should. Newegg or Amazon are good places to start. "

"I don't recommend no one buying a computer from dell. They are overpriced , and don't give you good support . My computer has been messed up for a while month, and I keep calling and they aren't helpful. I wish I would've went with another brand. Lesson learned!"

"I purchased the TV last August.
Promotion and gift card $ 300 of events.
I have not yet.
I was lodging industry.
Therefore I need a lot of TV.
Dell is to talk with the reseller.
I was there is no reseller , Dell , says reseller.
1600 $ gift card does not arrive until now (5 months).
Dell provisions is up to 10.
I did not know the provisions of the Dell.
Dell TV Without promotional gift card is expensive.
Dell is unkind.
Dell is not doing in the future to buy
I will not be buying a TV from now on the Dell
I am not reseller.
I am planning to buy a tv in the Amazon and other places.
Who are purchased more 10ea Dell , please reference."

"Crappy Customer Service,Order toner Keep sending wrong toner,hold time is too long,No results,If you can buy brother printer works great!!!!!!!!!!!!!!!!!!!!"

"So Dell computers and their customer service is the equivalent to spending the day talking with people with debilitating mental handicaps, except talking with the mentally challenged is rewarding. First off their products are shoddy. Five months in I received a lovely total hard dive failure. Then because of said failure I had to call the seventh circle of hell. I already had done two diagnostic tests but then they made me perform another which takes 30-40 min. After getting another confirmation that my hard dive was DOA, they assured me it would arrive in two days. I asked to keep the faulty hard drive so we could attempt a data recovery. They said it would be $35 but then charged $52 for A DEAD HARD DIVE. Still have yet to receive my new hard drive 10 days later. Called back. After three transfers they hung up on me.

Things I would rather do than deal with any aspect of Dell:
Pierce the head of my dick
Set myself on fire
Walk on a pile of loose legos
Spend an hour in a room full of screaming babies
Bathe in raw sewage

I think I've made my point. If you are seriously considering buying a Dell computer please consider a lobotomy or a sex change as they are much less complicated than dealing with this bunch of morons with a collective IQ of a child's shoe size."

"Purchased a dell slim model desk top, after 14 months the fan started making a loud noise...i googled and found others having the same problem...called dell, warranty was over....had to replace the part...dell did not have the part...i searched the net...but because it was a slim model i could not find the part...called dell and complained but they just said sorry...so had to buy a new PC...no alternative...now that's what i call good service...never buy a Dell product again. Anyone want a perfectly good desk top without a fan?"

"Failed technical support issue. Repeatedly asked to run diagnostic software that I had run even before I contact and many times afterward. I finally gave up. I then had an issue with my adapter, which they said they would replace. They kept saying this for two months until 'Customer Escalations' got involved and dictated what was going to happen. The representative actually used the word 'dictate', which I found amusing. I decided to live with the technical problems. But after the most recent two month issue and the result of what is happening, I will never buy a Dell again."

"New Inspiron 15 had a defective keyboard right out of the box. Surely this would be something that Dell would check as part of the QA process but it seems they do not. I am not happy that I have to do the final QA for them then wait 2-3weeks for Dell to ship it to be repaired then back to me to do QA again. Customer service was quite painful to deal with and took up almost an hour of my time before they agreed to send me shipping info. The first customer service guy I talked to did not want to deal with a return so he simply hung up. I won't buy another Del product."

"I spent hours on 12/14/2014 and again on 12/22/2014 trying to order a pair of Dell laptops online for my teens for Christmas. On the 14th, I received this message after checking out: "Your Dell Purchase ID is: 2005449896031". On the 22nd, I received this message after checking out: "Your Dell Purchase ID is: 2005455002656". After placing the order on the 22nd, I spent well over an hour (most of that waiting for representatives to get to me) chatting with four different Dell representatives and none of them could find either of my orders anywhere. It was as though I never made either purchase and none of the representatives had the ability to look up what I had already done using the Purchase IDs. With time running out for Christmas, I rushed off to Best Buy and purchased two HP laptops with comparable bells & whistles and saved myself a couple hundred dollars. This has been the kind of deal-killing experience that will prevent me from ever using Dell again for either home or office."

"Dell is the absolute worst company to do business with. They obviously do not care about their reputation, hence all the negative reviews. When placing my order the representative I was working with said my order would be upgraded to 2 day expedited shipping when you sign up for Dell Advantage, so much to my surprise when my order confirmation said that it would arrived within 14 business days. I also noticed that the subtotals for the order did not add up, so everyone should check this. It's funny that a company that big would try to cheat you. I was overcharged by $5, which is not much, but this should never happen. I contacted another representative, Muktika Sharma, who said she would correct this mistake, expedite my order and correct the charge. So three days later, when I check my order status and I notice again the shipping order date was still 14 days. I contacted now my third rep at Dell, Sravan Kumar, who confirmed that the order was indeed expedited and that they just have not updated the status yet and I would be reimbursed the additional charge. A week later I get an email saying my order is delayed and will not be here for 21 days from when I place my order, contacting now a 4th rep at Dell, Karanpreet Puri, said my order was never expedited and they cannot assist me. So much for 2 day shipping and customer service reps who do not follow up on what they say they will do or actually check on your order status. I will not be ordering with Dell again, if I knew this was going to happen I would have just walked into a best buy. This was suppoed to be a Christmas gift for my mom, i guess I'll be wrapping her an IOU."