"I've purchased many computers over the yrs from Dell.com & this was horrible. My first attempt to rectify the situation was communicating through chat option. Their employee tells me this cant be done through chat & within 48 hrs (yes 48 hrs & this is after the computer already had a lengthy delay from date promised when purchased).
Don't … I repeat Don't order ANY software from Dell through the website. They Will NOT for any reason even their own fault refund any money paid for such a transaction!
Acknowledgement link for download was sent immediately & my account was charged as well. This apparently began the so called activation even though it couldn't be activated since no computer to download it to. Email contained a tiny, unreadable thumbnail picture. Didn't pay much attention because I couldn't acknowledge without computer. I received same email several times.
On the date computer was to arrive or close, I received an email: OOOPS, we're really slow so you're not going to get it when we told you it would be at your home to get you to purchase it when we sold it to you & you paid for everything. HA HA (not exact words but is exactly how I felt). By the time computer did arrive, emails for download had nearly stopped.
Having some disability issues from military service, I take things one step at a time & hope things go smoothly. Other than delay things started out ok. When I went to upload Office to computer it was no where in my account. It showed purchased it, but no where to download. It was not in the locker. Contacted chat, chat blew me off as I mentioned above.
It was less than 48 hours, but late in the day here, not sure what time it was in India but she said everything would be in an email she would send. I could follow email & if any problems I could contact someone else. She said who, but it wasn't her. I get the email, read it carefully - speaks about "clicking on" well there was nothing to click on. I tried every word in the email. I went into my Dell account & clicked on everything there & NOTHING. I even forwarded & then tried copy & paste of the email because sometimes if there is a link it will show when pasted. Nothing. There was nothing showing where it should have been in the Dell account when an item is purchased for download. It did show it was purchased & paid for though. Someone at Dell just didn't do their job.
Ok, so now I have to go back to the chat guy again. He says it has to do with my email address. Really? Why? It shows I paid for it & that's where it should be, right? I had put I wanted the renewal notice to go to an email address I pay close attention to, it was also used as the PayPal payment. So it's not like it was foreign to Dell. So he said I had to change my email address in my Dell account. Again this really made no sense, but to humor him I did so. He said he'd send an email, now he sent the email to the one originally on my Dell account after he told me I had to change to the new email address (see why this just sounds fishy?). The product should be with the purchase anyway.
I finally get the email & try to follow it, but someone forgot to upgrade the instructions because nothing matched the wording of what was coming up on the screen. Having somewhat of an above average IQ, I could figure it out - I add this because of Dells lack of attention to detail (again). I am thinking FINALLY! However, when I get it downloaded and the acknowledge screen pops up, it tells me that my paid for a year download will only be active for about 5 days (way shorter than even the normal "free test" period). It wants me to accept this. WHAT? I will NOT accept it.
I contact him again & tell him, that's it. I'm done. I do not want it. I want my money back. I said I will NOT click on the accept. He tells me Dell doesn't refund no matter what when it comes to software, but he would try. I really don't think he did. Dell keeps asking for feedback, I keep giving them this on top of a follow up email & everything is always ignored. Of course, they got the money. Ripped me off & some hotshot at the top is buying another million dollar home at our expense, laughing all the way to the bank singing the Sucker song.
Unfortunately some of the "issues" I have in dealing with things have now left me without a new computer. I know it sounds stupid to some people, but I can't deal with it. I left the acknowledgement on the computer & shut it down. I have not touched the computer since, except to move it off the desk. Recently my roommate uses it & I'm back on the Alienware, which I guess I do like better but it is getting old. Its taken me this long to deal with posting bad reviews. Next one had been picked out because we needed 2, one larger for videos & one more portable, also more expensive. So they can take their $69.00 & place it up wherever they want. The lost close to 2 grand on the second computer & future purchases. I'm warning all Veterans. Try elsewhere before Dell!"
"Have been a customer for some time. Then placed another order, received a phone call next day that they can't verify the email address. When asked the agent what does it even mean? He said anyone can open a gmail account, how do I know it's legit! Let me tell you how you KNOW, because I paid using my MONEY. Thats how you know it's legit. Poorly trained oversees customer service team :("
"I've been a Dell user since the early '90s but I can't take them anymore. I bought a 2-in-1 Laptop a month ago. The fan failed. I should have expected that. My last 5 Dells failed within 2 years of purchase. However, this was brand new and now Dell wanted 2 days to send me a FedEx label and 15 working days to return the computer. Really? 3 weeks to replace a $10 part in 5 minutes! The overseas customer service reps (I spoke to 3 over the course of several hours) had no options except to try to sell me an onsite warranty. Great, spend more money to fix their crappy products. Then they told me to work with my retailer. Great advice. I called B&H Photo and they immediately sent me a return FedEx label and told me to expect a replacement system within 4-5 days. Awesome service. Too bad I'm getting another piece of Dell junk from them. As soon as it fails, and it will, I'll be buying another brand from B&H."
"I recently placed two orders for 2 TVs, following are the order numbers: 456484996 and 456647568. My cousin went to Best Buy's (Geek Squad) to get the mounting and calibration service. So they offered him a really good price for the TV and as long as he got the extended protection, they gave him Mounting and Calibration for free. So I called Dell customer support to return my TVs(that are not even delivered yet) and to my surprise I am told that I would have to pay a 15% restocking fee. I talked to Customer Care Supervisor Arun Parsad and tried to explain to him that there was no mention of the restocking fee on the order page but no one really listened to me so I requested a call back from the Customer Care Manager Shane Mills. She called back and basically told me that there is nothing that she could do and was about to hang up and then I asked her if she can get me the name of her supervisor to which she bluntly said no and also denied me to record any phone conversation. This is really bad customer service, first there is no mention of the restocking fee on the order page, and the fact that I don't even have the TVs delivered yet, I haven't even touched them let alone open them. I have bought numerous times from Dell and other retailers and wherever there's a restocking fee, it specifically says on the webpage or on the product packaging and that's only if the customer opens the product. I have bought my gaming RIG and Alienware from Dell and was thinking of grabbing the new XPS but with this kind of customer service I don't feel confident in doing business with Dell anymore. I wasn't not asking for anything special here, just wanted to return the product and have my money back as there is no need of those TVs to me right now. And also, there was no delivery fee, if there was one and Dell would like me to pay for returns, not amazing customer service but still whatever, I can deal with it, but it was free delivery and now they want to charge me almost $500 for just placing an order on their website?"
"THESE GUYS ****! PLEASE DO YOURSELF A FAVOR AND DONT BUY ANYTHING FROM THEM!"
"Ordered a Thunderbolt multi-bay enclosure. Before placing order asked if there was available stock. Was told yes. Order sat in "Processed" for weeks. Asked what was going on and delivery date was pushed out a week to 2 weeks with no explanation. Finally received an explanation, "unforeseen circumstances".
This is an all Apple household, we're simply not used to this nonsense. Order cancelled. In the future we will avoid Dell."
"Dell failed to fix my computer (tampered with Ubuntu OS when I explicitly told them not to), confiscated my working power supply, and then replaced it with a physically damaged one. When they tried to ship me the correct part the next day after I complained again, they sent me one with a Chinese-style plug! The last straw was the "apology" they offered me: one-month warranty extension or a fifty-dollar coupon. I told Gilbert, the supervisor I spoke to, that this was a completely unacceptable and tone-deaf response, considering that I had been unable to work for four days because of their incompetence. I would take them to court if I had the time, but the best I can do is to simply try my luck elsewhere next time I buy a computer. Honestly, what the bleep can I buy for fifty dollars? Of late, it seems that Dell employees cannot follow even the simplest of directions. For example, I was forced to call and wait 20 minutes for Gilbert because he called my cell instead of my office line, contrary to my explicit instructions."
"I ordered a high end laptop from Dell. Delivery date came and went. Come to find out the computer was not even in the united states. It was to be coming from "Asia" at some date in the future.
This is for my grandson, who has an entire lifetime of buying computers ahead of him. I can tell you this is the last Dell computer either he or I will ever buy!"
"Bought a Dell Inspiron Laptop, hard drive failed after 10 months. They sent a new one, I replaced it, 6 months later that failed as well. Dell will charge me 40 bucks to ship back to them and diagnose, then 110 for a replacement hard drive. Will only garauntee for 3 months. My son has an Ispirion laptop as well, 1-1/2 years old, hard drive failure. Same scenario - bunch of junk - Dude don’t get a Dell!"
"Bought a laptop and was convinced to finance for a Dell Rewards incentive. The incentive expired August 10 so I ordered something from the Dell store August 8. It was due to be delivered on the 10th and never showed up. I went to the web site and discovered that the order was canceled, and my incentive credit had disappeared. I've been trying to reach someone since then, for the last week. You can't leave a message and I've tried waiting on hold for up to two hours with no luck. Hey, Dell? For screwing me out of that $140 credit I will NEVER buy from you again. That 140 bucks cost you the sale of a $2500+ laptop. Nice work."
"So just a week or so ago we bought a Dell Inspiron 15 7000 series - mainly because it was a very good price and had the right compents for what was needed. It showed up with a gorgeous anti-glare 15" screen, even intensity backlighting and a very pretty matte finish on the case. Win 10 initialization was fine and things seemed to be ok. Nope.
About 2 days after getting it it started spitting out Dells white error screen claiming a boot device was missing and then restarting itself. I poked around with drivers and the bios, which btw is corrupted with Dell compnents as well, trying to figure out what we had done to it because: brand new. Yea, nope.
After an hour or so of googling the issue I uncovered many astonishing facts, the main one being that Dell managed to ship our laptop with a incompapible bios setup for the hardware. This is a hybrid drive laptop that combines a traditional HDD with a much much faster SSD used for the operating system and etc. For some idiotic reason the drives in this laptop were set to run under RAID mode, or IDE mode essentially - which is more than a decade older than SSD technology. Why? Who knows and who cares - this simple (and idiotic) bios setting was causing BSOD on a 6 month old laptop. I switched it to AHCI and now it works perfectly. "Dude you're getting a Dell, you should have know that you need to reconfigure BIOS settings to keep it from BSODing itself to death immediately upon receipt."
Other thoughts: Dell also advertised this laptop as having 8GB of ram installed. Yes, technically it does but nope. It has ONE 8GB module installed. If I had known that before accepting their cheap deal i would have moved on. Oh, also a second stick through Dell costs $120. lol... This called a gaming laptop and one stick of DDR4 ram is not a feature found in a gaming system - that's called building it as cheap as possible and sailing it out the door under false pretenses.
Three stars because the design itself is lovely and clearly Dell still knows how to build beautiful quality computers, but give me a break: what idiotic pack is running and ruining the systems provisioning department. I will NEVER buy a Dell anything again unless i hear half the company has been fired, and that includes their stupidly priced certified memory. I can talk to Kingston or Samsung and certify my own $75 stick of memory and then pay myself a $45 finders feed, thanks. ...although I can forgive the expensive Dell branded parts lineup: after all this was once upon a time a premium brand"
"I've ordered dell products in past(5years?) and i had good experiences... But not anymore. Ordered a laptop and not even passed 30 minutes I found a better one so I called but said i cannot cancel. Went to chat, emailed the sales rep who i ordered, but each gave me the run around and then provided a phone number to call. But only to answer to an automated service saying i cannot cancel and wont' transfer me to a rep. "
"They canceled my laptop!!! I responded to emails about security which I appreciate. But if I call and respond to them and they idiot in India tells me I’m fine by am I waiting in hold for 20min to shuffle from department to department trying to fix your problem!!!!!"
"It was DELL Laptop (Dell Inspiron 3567 7Gi5 4GB2X+Off BLK)
I walked in to Croma Store at PVR Saket Delhi to buy a laptop on 28th Apr 18. I explained my requirement as what all softwares will be used to the sales guy standing there along with the price range. After a long search the guy came with a laptop saying that as per your requirement, this laptop is at its best. I again asked him that the software that I am going to install wouldnt hamper the performance speed. He replied "No Sir". Finally I agreed to buy the laptop. Still i was confirming the guy about the processing speed after the installation of the laptop. He said "be sure sir go on with it." I came home and started using the laptop, It was almost ok for me. But after a 3-4 days the device started working with low processing. Mouse keypad used to stop working some times. BIOS setting popup made me restart the system time and again. and many other problem. I immediately went to the store to report the problem. i was treated in such a way thatas if I am nobody to them. They straight away told me that our work is to sale thing, rest for any sort of problem you need to lias with dell support. Just after some days buying the product worth Rs 48142.00 i have to go for the support of DELL. Is it so cheap product(can be comapred to those non-warranted chinese product) that I should report an issue just after some days of buying a new branded product.
I immediately called the helpline of Dell from the store itself and narrated the issue.and from the very day I started asking the refund as I was totally not satisfied with the system. He took my system in remote and said that you windows 10 upgrade has not been completed fully. please upgrade it fully then the system will work fine. I woke up the who;e night to updgrade the OS and that was finally done. Now still the problem was not solved. Still no Softwares were installed yet. I again called the dell support and told the issue. Again the guy committed me that he will make my system work smoothly. He again took my system on remote and did something and left. Till then the system was again abit fine to work out. One I shutdown the system and started to work again, again the same problem. Morever, all the screen started looking blur and untidy. I again called the dell support and asked a supervisor (Chandan was his name i hope) to make my system work fine or else refund my money. He took the system in remote ans started working. i almost wasted my 3 hours on call and system and did something. The next day again the same issue. I again called dell support ans my case was escalated to the higher authority.
Now i got a call from a guy called Anuj Mishra. When they knew that there is fault in laptop, they told me that no refund can be provided and as per the terms and conditions we are hardware company, you have an issue with software. I asked him that who is the software then. I got a reply that it is dell itself who looks after the software. This is spoke with me so diplomatically that I was all loss with my temper. You sold me the laptop, Its your laptop. You tried several time to make it right and failed to do so and now yourself is all up to say that we have nothing to do???
I am all fed up now. I need the refund. And I personally suggest everyone not to buy DELL product as they are all looters with worst service providers.
"
"I bought a Dell Inspiron directly from Dell. Here are some comments:
1. The battery pack did not work as intended, meaning that the computer was probably delivered with a charger that did not pass a quality inspection.
2. The software from Dell was buggy and crashed the computer.
3. Blue screens of death occurred from the beginning.
3. Dell's support (a person with an Indian accent) was rude and not helpful.
4. The computer enclosing broke the first time it fell. A fall of approximately 12 inches broke the enclosing. Luckily I am a computer engineer and was able to repair the laptop.
5. This computer is an easy target for software virus. I have received more computer virus in a year than I have in my whole life and I have owned over 10 computers.
6. Someone within DELL SOLD MY CUSTOMER INFORMATION TO A SCAM OPERATION. I get called on a weekly basis from scammers who speak English with an Indian accent, and they have my personal information, and for instance my computer's serial number.
In summary: Don't by Dell. Get anything else. Pay extra to avoid this brand.
Advise for Dell: Start searching for new CTO management."