"Quite frankly Dell has the most horrible ser "

"I had one order that was sent back because they just couldn't reach me over the phone once!!! I contacted their chat for no reason cause all they do is send you to their verification team. After waiting for an hour on hold got to talk to a representative and he was close to helpless and finally understood that I did not want a product that had taken a week and a half just for me to know that it wasn't coming. When he said that I was gonna get a refund after a week I was kind of relieved but after 9 days I tried to contact their verification team twice waiting for an hour each time with no luck so I can receive a refund for a product THAT I NEVER SAW. Unacceptable that a multi-million company has this lousy customer service and so much trouble just to get a product that was bought, no returns no repairs just a simple transaction. I advise everyone to stay away from the dell website if you like their products consider a reseller but personally I'll never buy their stuff ever again. This is my info in case a Dell representative reads reviews(I doubt it)
Dell purchase id: 2006825306165
Product: Inspiron 15 5000 Series - 5570
Order #: 370470618"

"They are quick to get your money however they will not honor delivery dates. They are not making me a favor I AM!. "

"this piece of junk called a laptop should never have been put on the market...its stops when it wants...loud noises all the time ..very sensitive ...tooo many things to mention crap crap crap"

"Horrible, didn't know where my order was, kept bugging with pointless calls and didn't care about us and our inconvenience at all, some manager contacted me too and didnt care either. Was going to give us a pitty $50 coupon, after they promised us in the email by the other agent to give us $500 gift card and it took 7 weeks to receive our order"

"I ordered a $1400 laptop through Dell online. And there was some kind of error that resulted in my order having the wrong billing address. After already being charged for the laptop and presuming my order was in correctly, I got an email saying my order would arrive through UPS. I never chose this form of shipping. Knowing that I would not be home to sign for it I chose to send it around the corner to my UPS access point. I told myself I would just pick it up as soon as I got an email saying it arrived.

I got an email on 5/10 saying that my laptop had been dropped off at the access point and I should come pick it up. Around 20min after that email I got another email saying someone (who I did not authorize to pick it up) had picked up my laptop. When I went to the UPS pick up place they said that the person had my tracking number and an i.d. with the same last name as mine so they handed the package over.
This was their error but the larger problem was Dell.

I scrolled down to the bottom of my order confirmation email only to find that my billing information (which I am 100% positive I put in correctly) had been changed to that of a "Rick McKinley", same last name no relation, with an address in Illinois! Somehow this man's information was put on my order and he got access to my tracking number.

Given how quickly this "Rick McKinley" was able to pick up the laptop I can only assume he was prepared and nearby, knew where it would be dropped off and was ready (despite the far away address) I am convinced that there is some kind of fraud scam happening in Dell's online system. I urge everyone to steer clear of buying from them, especially online.

Trying to get my money back and be heard by Dell has been an exercise in utter futility and frustration. I've spoken to countless customer service reps and received some correspondence. However, the responsibility has been put on me by most everyone. They are saying I should not have sent the package to a UPS access point. Dell does not authorize this and therefore they require me to file a police report reporting the laptop stolen. I was given no choice as to whether it would arrive UPS. And the error was clearly in their system, and not that of UPS. This was not a randomized act of theft. This is a systemic Dell issue. The fact that I have been going back and forth with them for over four days now just trying to get someone to give me my money back and concede this fact is ridiculous.

Do not buy from Dell. You will regret it.

"

"Jill, Was not using grammar and I find that unprofessional, also It took long for Jill too respond. Looking at different laptops now. Sorry!"

"I bought a Dell laptop that was immediately defective. I had it repaired by phone/remotely 3 times; I sent it to Houston, TX for repairs twice; and I had it repaired 3 times in my home. I paid for a new computer but I ended up with a refurbished computer. By the time the computer was working properly, at least half of the warranty period had already run.

Dell claimed the parts it used for the repairs were good parts, but that wasn't the case. One of the refurbished parts they put in my computer had to be replaced because it was defective. Dell clearly should have refunded my money or sent me a new computer, but they refused. This was my second Dell computer, but I won't buy from them again.

I also bought a Dell color laser printer a couple of years ago. It was also defective, and I returned it to the retailer."

"Customer service was so bad, it's unbelievable. The reps were rude, and clearly didn't care. Screw this company, and I hope they see this review! GO ELSEWHERE!"

"

I am 100% dependent on a reliable laptop for my work, and I therefore purchased a Dell laptop. However, after less than a year, the battery stopped charging. At this point I could only use it while it was plugged in, and the % charged would only go up.. Not only that, but then the laptop started turning itself off at random times. In other words, it became quite difficult to use it reliably.

I contacted Dell customer service – and I must say – had the most horrible customer service experience in my life! First I asked for a technician to come and fix the computer or that Dell send me a new one. Dell said they could do neither. Then I spoke to another Dell person, and for some reason it was now OK to send a technician to fix it.

A technician came, changed some parts, and I hoped it would be fixed. But nothing changed.

I then contacted Dell again, and requested that they send me a new laptop because this was getting absurd. After less than a year since I purchased it, and having these kinds of issues, I would have expected nothing less than a new laptop. Its not even that expensive.

By now, I have spent more than 10 hours of my life on this, and I am absolutely appalled by Dell customer service. I will never ever buy a Dell product, and I advice you to stay far away as well."

"Purchased a laptop on Dec.1, 2017. It has never worked correctly. I have spent hours on the phone to Dell and sent it back in January for "repairs". I got it back with nothing being done and it worked for 10 minutes before the built in mouse stopped working which make the unit worthless. Dell techs have told me the laptop is garbage. It is bogged down by the windows 10 operating system and cannot work properly. It was built without enough memory for the new operating system and Dell techs admit to it yet they will not do anything about it.

NEVER BUY FROM DELL AGAIN."

"I bought a printer. I am day or so, I received an email saying the online price was incorrect.

I sent an email with the account number, the order number and my name.
They said they needed more information

I replied supplying the information and copies of the purchase and order number.
They said there is another customer service department for this type of challenge

I wrote to THAT customer service email address
They said my order had been cancelled

I replied requesting a list of items in which the online prices are accurate
they asked if I would like to contact the sales department to place an order.

In short, they place items online to see at which levels will produce what sales numbers. Their goal is not to service the customer or sell products. I am imagining their dealers are more important to them.

I IMAGINE THE SAME IS TO BE FOUND OF THEIR PRODUCT SUPPORT EFFORT"

"About two years ago I bought an Alienware Aurora R5 and it has had nothing but issues from the start. I made so many calls to customer support, and it was never fully resolved. The HDD constantly runs at 100%, but they swear it isn't a hardware issue, and so I am stuck with this high-tech computer that runs at a snails pace. The last call I made to them they told me to call Microsoft, as this is a Windows problem. I pay them for customer support and this is the brush-off I got last night. I am done with this company. This is the second and last PC I ever purchase from them. "

"Ordered a desktop from Dell. President's Day Special catalog came to my home, got $150 off a good gaming system. Coupon code on the back took off another $150, and the phone rep even took off another $20 for being a AAA and AARP member, and gave me free expidited shipping! Too good to be true, right?

Right.

A few days later (about the time my computer was supposed to be done with assembly and shipped), my order mysteriously got cancelled. I got on the phone with a rep, and they made a new order. The rep ASSURED me that my unit would be assembled asap and shipped. About 5 or 6 hours later, guess what? Yep, cancelled again. This time, their website informed me that the computer I ordered was no longer available.

I guess the moral of this story is, don't get too good a deal from Dell, or your order will get killed before it ever gets sent. Screw them."

"Dell is a fraudulent company that cheats and lies to its customers. Here is my recent experience...

My recent negative experience with Dell. I ordered a laptop to an address where I was visiting. The Fedex person tried to deliver but I wasn't there. Dell has a contract with Fedex where they can't drop off at the local Kinko's/Fedex. When I offered to pick it up from the Fedex warehouse, they say I must have a government ID where my address on the ID matches the delivery address!!

I refused to accept the shipment and Dell wants to charge a 15% restocking fee! This is the very definition of an unethical business. It is only a matter of $30 or less. If it was Amazon.com, Costco or Nordstrom, they'd go out of their way to make it right for the customer. Apparently, at Dell, the motto is "we're right and the hell with the customer".

Will never do business with Dell again and I recommend you do the same.

I complained to BBB of Austin and after wasting 2 weeks of time, Dell representative responds with more nonnsense (see below).


Boycott Dell and don't ever buy their products.

"Dell globally requires a signature for the package and for Fraud reasons the name on the order needs to be verified against a government ID. As per Dell’s Terms and Conditions of Sale, Dell Financial Services will charge a restocking fee of 15% of the purchase price paid if it is not a direct result of Dell’s error. Returns for incorrect address or delivery refusal will result in a 15% restocking fee. Unfortunately, we are unable to process a full refund on the order.""