"I had ordered a laptop and desktop back in December of 2003. Both items were shipped fairly quickly and came in good condition. I even was able to get a free AIO printer by calling up customer service as when I ordered mid-week there was no special. When I saw that on Friday they had started a promo for the free printer, I called up customer service and asked about it. The CSR told me no problem, added the printer to my order and had it shipped to me at no cost.

I've had some minor issues with the computers (laptop not coming out of suspend mode, CD-RW on desktop not writing using Windows XP default CD writing software). Tech support helped me to get the laptop working after much trial and tribulations. The CD-RW still doesn't work, but I think that might be to some other app that I installed that is causing problems.

This most recent order is for additional ink for the printer. This is probably my only gripe with the hardware I have. The AIO 920 seems to get its print heads clogged easily so I am constantly cleaning them out (and wasting ink in the process). Since the color cartridge won't clean now, I have to order a whole new one and ink for the Dell printers is not cheap. I really wish there was a third party that made ink for the Dell printers.

I'm not sure if I'd get another printer from Dell, but their PC's have done well for me."

"Dell has the worst customer service I have ever experienced, I expected much more from Dell. I ordered an Olympus Stylus 750 digital camera from their web-site and received an order confirmation that listed the item description as ordered, the Stylus 750. Five days later I received the shipment and they had sent me an Olympus Stylus 740, a cheaper model with fewer features. I went to their web-site and used their form for reporting receiving a wrong item, the web-site stated that I would be emailed within 12 hours on the status of my claim. When I had received no email 22 hours later I searched the web-site and found a number to call. I explained the problem and was told that I could not exchange the incorrect model they shipped for the model I ordered. I could only return the item for full credit and then reorder the Stylus 750, the problem with this is that the price had been increased because when I purchased the camera the was a discount that had since expired. Figuring a supervisor would be able to approve an exchange I ask to speak to one, after being placed on hold for several minutes the original customer service representative came back on and told me that no supervisor was available at that time and that one would call me back within 30 minutes. After waiting for over 2 hours and receiving no call back I called Dell again. This time I was again told that they could not exchange the incorrect model they shipped for the model that I had ordered and paid. I again ask to speak to a supervisor and after waiting for about 15 minutes I final spoke to a customer service supervisor that was also no help. All three people form Dell that I spoke to concerning this problem spoke to me like I had caused this problem when it was completely Dell’s error in shipping the wrong item. I also feel this was Bait and Switch by Dell. I am return my full order for a completed credit and Dell is paying the shipping charges because I refused to pay anything for their error. I have ordered the camera from a different web-site that I have used before. I understand that occasional an error may occur in shipping the wrong item but the refusal of Dell to honor the order I made which was confirmed by Dell via email and allow the exchange of the incorrect camera they shipped for the camera I ordered is completely unreasonable. I will never again order another item from Dell."

"I purchased the desktop XPS410-2GB with the Vista upgrade. It came on time but not the upgrade and still waiting. System crashed once so far and customer service and support don't exist. Try calling them. You get a complete run around and a lot of phone numbers that go nowhere. Try reaching the person who took your order, that's a joke. If you decide to buy from dell your on your own."

"I have a Dell Dimension desktop. Dell Inspiron laptop, 3100cn color laser printer and 1800 MP projector. Each was delivered in less than one week. Printer was not able to be aligned and 30 minutes with tech support established it was not repairable. Replacement received in three days with all materials and instructions for return of bad printer. All else worked as advertised out of the box.

I am very satisfied and have obviously returned to Dell for multiple products."

"My Order: Dell XPS2 Laptop (Pentium M 2.13, 6800 Go Ultra, Etc)
-(Ordered in 2005, but my service through the warranty up till now is valid information)

Purchasing: Great sales rep helped me through the whole process; he was a little sketchy here and there with some of the pricing, but nothing that bothered me.

Shipping: Came in a timely manner, accorind to the shipping I selected.

Laptop: Worked great for the first 8 months. No big issues, great gaming performance and everything I expected.

In the next year, though, I had two hard drive failures. I'm thinking this just happens a lot with laptops, as they get bumped around a bit, so I doubt this is any fault of Dell. The RMA's for the harddrives went smoothly, so I can't complain about Dell being good about fixing hardware failures.

My main complaint is that my XPS2 overheats enough to down-clock the CPU and GPU when I'm gaming, but not enough to shut itself down. This means reduced performance and I can't seem to get Dell to recognize this. I believe the problem came about when a tech came to replace my motherboard that failed; he didn't re-apply the thermal paste correctly and I can't redo this or I'll void the warranty.

This is a continuing problem that hasn't been solved and is my main complaint.

Overall: I wouldn't buy from Dell again. www.powernotebooks.com is THE place to buy laptops; they have absurd ratings here on reseller (http://www.resellerratings.com/store/PowerNotebooks) and my next laptop purchase is most definitely coming from them."

"Well i decided to get a gaming laptop as i am shiping out to iraq within a week or two. I needed a good gaming laptop and i needed one asap because my ship date was fast approaching. I went ahead to dells website and configured a decent gaming Enspiron 1705 for about $1500. The ship date was on the 2nd of February, i am to leave as early as the 4th. I went ahead and ordered next bussiness day delivery (keep in mind the 2nd is a friday). I talked to a helpful Dell representative and she assured me my laptop would get there before the 4th. Next day i went to the dell forums and saw many posts about delays on shipping for pre-configured laptops. I got worried, i needed that laptop before the 4th. I called and talked to the same person again, see told me she was very sure that i would get the laptop before the 3rd but could not guarantee it (because the 3rd was a saturday the next bussiness day delivery could only deliver on the 5th a monday, i dont understnad why dell does not offer a fedex option to overnight it because i was more then willing to pay), at that time i found a refurbished one with better system specs then the one i ordered at the dell factory and i went ahead and cancelled the old laptop and got the refurbished one believing since it is allready at the warehouse it will be shipped out and i can have the next bussiness day delivery. Boy am i wrong. The estimated ship date was 6 JUNE 2004 on the invoice!!!!! No joke! I called dell asap and then was put on hold and transffered between 3 different departments for about 40min. The dell reps were friendly and helpful but could not resolve the issue. In the end it turned out the refurbished laptop had parts missing and therefore could not be shipped to me until dell had the parts to fix it and send it to me. The dell rep told me he could look into the issue and let me know in a few days. Instead i cancelled the order. Sadly dell lost over $1500 in bussiness not due to their reps but due to their lack of foresight and informing the consumer on issues that can arrise when ordering refurbished. I am now more then willing to settle for a slower computer but to get it off newegg instead. Lesson learned."

"Other reviews scared me but my experience was really, really, good. I ordereda loaded XPS M1710 on the 8th of January and received it on the 15th...that is pretty fast...everything was packed well and the computer is beautiful and it flies. Godd job Dell!"

"I ordered a 24" UltraSharp 2407WFP LCD on the 9th for $674.10 and paid $78 for overnight shipping. The next morning I checked my email and found this: "We're pleased to inform you that your order was shipped on 01/09/2007!". I am not in the best of areas, so I wanted to be there when the package arrived, so I went to my dell account and the site had no record of any order. So I called dell and they verified it had been shipped, that it would be here that day and gave me my tracking number. I went to fedex and the tracking page said: "Future delivery requested" and the delivery date was set to the 12th! Keep in mind the $78 I paid for "overnight shipping". I called fedex and they said "Dell requested a future del. date and you can't change it, only they can request that". They also told me that Dell has trailers of product already located at fedex to make things easier. I called Dell back and asked why they requested a 3 day delivery instead of the overnight I paid for. She said it is a carrier problem. Riiiight. I have used fedex 100's of times and they are always dead on with any data that ever shows up on their tracking pages. I asked her to reimburse me my next day shipping charge which prompted the "Im sorry but our systems are down" comment. I called back later and she said that she couldn't even get into the system at this point. Riiiiight (I am a programmer so I have a little background when it comes to systems). So she put me on hold, supposedly to call fedex, for 20 minutes. She came back with "Oh, I spoke with xxxx and he assured me it would be delivered on the 11th." I thought, fine... I can eat 1 day.
I went to fedex again and the delivery date was still set at the 12th. If fedex had changed it, it would show up on that page, period. Here it is, the 11th, and my monitor is still sitting in TN (I am in NY) with a delivery date of the 12th. Calling Dell right now, brb....This 1 sounds more american.. right now I am on hold while she "looks it up"... they must have very slow database servers.
(btw they have done a great job making these guys sound american, wow. Now focus that same energy on logistics Dell).
She just came back w/ " I cant fix it but let me reimburse you the $78 you paid for a service you obviously did not get. Let me put you on hold while I do the paperwork" (paperwork??? c'mon). She just came back on with "You're not going to like this, but our system just froze so I am going to have to do this later and I will try to call you back later".
It is confirmed. They really do think we are stupid in America.
I really doubt I will ever see that refund without hours on the phone, but if I do I will be sure to update this text. I will never ever use Dell again, nor will I ever send any of my customers to Dell. They have repeatedly lied to me.
Here is what I think: Dell is running a special on this monitor (save $74). They are using this shipping scam to recoup most of the $74 lost by ordering next day shipping to get the next day label on the box but changing the shipping method w/ fedex after the order so fedex only charges them for 3 day delivery. Hoping some of the customers will not follow through with getting a shipping refund (much like rebates).
Considering the volume Dell does with Fedex, the rate they pay for 3 day probably allows Dell to recover most of the $74 lost in "the special". Speaking of specials, when I went to Dells Employee Partner website, they had this same deal "for EPP members only" then after I placed the order I saw the same exact "special" listed on resellerratings.com for all to use. Every time I called them, they told me I would get an email following our conversation. The only one who ever sent an email was the lady I just talked with. very, very unhappy with Dell. (Joann from Dell just called me back 20 minutes after we hung up to say that the $78 credit did go through. Someone there actually followed through I can't beleive it.) Still very unhappy with going through 4 people to get results, but this last person really took good care of me."

"got a 1705e(awesome laptop)this is the 2nd laptop I have bought from dell got the 1st one several years ago and dell always makes it right when it comes to any customer service issues...thanks dell
ps cannot see buying anywhere else...look for coupons on line in addition to a great price already found a 30% off coupon...WOW less than half the price of my other laptop and 10 times the machine"

"On January 2nd I ordered a Dell Ultrasharp 2407WFP, with free 3-5 day shipping. On January 4th I received an email stating that a Dell representative attempted to contact me to verify the payment method, however I received no message from anyone from Dell. That same day I called their billing department and confirmed the order and payment method, after which time they assured me that the order had been processed and would ship that same day. Later in the day I logged onto the web site to find out that they had accidentally cancelled the order. I spent the next 2 hours on hold and being passed from department to department to get the monitor re-ordered. I have now waited 2 days and spent several hours on the phone with Dell's customer service department (which appears to be in Pakistan might I add). I ended up simply placing the order again and hope that my monitor will ship by the estimated date of January 18th (assuming it is not mysteriously cancelled again).

Unless you have a great deal of patience and no desire for even moderate customer service, I would not recommend dealing with Dell. "

"I used to think Dell was pretty stand up, and recommended them to friends.... Not anymore. A few months back my wife spidered the lcd on my xps latop, so I called to have it fixed. I sent it in on December 4th 2006 via DHL and expected it back in a reasonable time frame..hahahahha.. I called on the 16th to just get a status update. From reading the following posts thats pretty much impossible to do. They fobbed me off with excuses site slow, computer not working yada yada yada with a promise to get back to me. It turns out dell actually never recieved it. Some moron over at DHL stole it out of their main shipping/sort center. Dell was completely clueless about it so I called DHL, which was just as bad to deal with. "We'll get back to you in an hour" turn out to be the next day into teh next day and so on. Finnaly 4 days later DHL says "yep we lost it" go ahead and contact dell for a replacement. I contact dell in what turns out to be a 3 hour chat marathon to get a replacement. they finnaly agree to replace it after much deliberation to see if it was actually lost. Delivery date of Dec 6 and its Dec 28th .... go figure... I have to agree with everyone else the scripted excuses are agrivating. I didn't want my new laptop shipped by DHL, but they said that was pretty much impossible. After they said they would ship my laptop out they said it would be "similar or better"... I let them know I upgraded the ram and I wanted EXACTLY what was in it. Now I am in a battle to get my upgrade back. I told them they could either give me my ram 2gb corsair pc3200 sodimm or they could give me a refund. The first service guy I talked to said that too bad because "you should have gotten a sheet saying to remove all upgrades" HAHAH thank god I kept the dell shipping instructions. I told him I had them in hand and he backed down, transferring me to a higher level. Now they are telling me its a non-refundable charge...They sure as hell didn't tell me that when I ordered the repair that they NEVER did! They did offer 125$, but that won't buy my ram back. I hate dell now. REALLY REALLY hate..... "

"On 12/13/06, I ordered a Wacom 12x19 tablet...Dell's website claims 1-2 weeks shipping...I was given an estimated ship date of 12/29/06...the product did not ship on that date. The current revised ship date is 2/12/07. I am very disappointed, and wondering if they will make the next ship date...I'll let you know.

Dell's website shows shipped 1/18/07 via DHL...If it arrives on time and in good condition, I will continue to purchase from Dell."

"I've ordered from Dell quite a few times and the experience varies. If the item is in stock, you receive it fairly promptly. However, if the item is out of stock (which you can't always tell from their website), you're in for some long waits (sometimes over a month) and frustrating phone conversations with customer support (mainly in India). Dell does occasionally offer a "concession coupon" if they've inconvenienced you, but this is a hit or a miss depending on which rep you speak to.

My most recent order was for a Logitech Harmony 550 remote. After their various promotions, it was cheaper than anywhere else online. I received the remote in less than a week. Overall experience was good for this purchase."

"Camera shipped without packing in the box. Camera box had 3 inches to flop around inside shipping box. This can't be standard practice for shipping precision cameras."

"After spending 6 hours on the phone being passed between different managers I give up! I will NEVER again purchase anything from this company. It is THE worst company I have ever dealt with!"