"I made a purchase for a new custom system and monitor at the beginning of February. After waiting the alloted time I made a query as to where my order was... only to be met with indifference and indignity. Although I had paid in full for both of my items I was now being forced to 'prove it.' Here I am, literally over four months later being lied to about the issue and with no product to speak of.... and speaking of speaking, good luck finding a representative that speaks your language natively. Easily the most egregious experience of my life. If you are reading this then do yourself a favor and stay away. "
"My online purchase was not fulfilled by DELL Canada and no explanation received. The order is still pending 20 days later.
Created 2 online support tickets and no one knows what is going on. "
"Worst customer service!! Words can not describe it !"
"Completely disappointed. They sent me one crappy laptop which makes problem all the time. dont ever buy Dell laptops"
"I purchased a i3670 and was pleased enough with the performance until I wanted to use the CD drive. It would not open, made many attempts but not open. Called Dell Support who requested me to send the computer back to Dell for repair of CD drive. This was estimated to take 7 to 10 business days. Since I operate my small business I cannot function for 7 to 10 days without my computer. Now I have had to buy an external CD in order to do what I expected to be able to do. Dell should think about testing their computers before they ship them."
"I will never buy a Dell computer again, after the experience that I've recently had with Dell.
I would like to share my experience that I've had with Dell Computers. I purchased a Dell laptop computer back in Nov 2016. I purchased an additional 3 years of warranty on the computer at the time I made the online purchase with Dell. About a month ago, we experienced a significant power outage and surge that caused damage to laptop. Internal power circuitry was obviously damaged on the computer as it would no longer charge the battery, and eventually the computer would not power up when the battery became completely drained. (The power adapter was okay as I had a 2nd one to check the laptop with) I still had extended warranty with Dell that included instances for covering damage as the result of power surges. When I called Dell to request a warranty repair on this computer, they told me the computer was no longer under warranty. Dell claims that the "Accidental Damage" coverage that I have, is not valid because I don't have any other extended warranty policy in effect. Dell has no problem selling you extended warranty, but when you need repairs done, you find out that the warranty that they sold you is basically useless. I've been trying to resolve this warranty issue with Dell for over a month, and basically all they say is "Too Bad, So Sad!" All I can say is, Don't Buy Dell!
"
"Bought a laptop on promotion (includes a +200$ prepaid Visa),
The application process for the visa took 3 back and forth email, because they make the process as tedious as possible, hoping you wont bother... They won't verify your purchase internally, the processing team wants you to manually screenshot all your receipts and send it to them. In the end, I never got my card.
With this terrible experience, I opted to return the laptop - that was 3 months ago, I still haven't received my refund - the billing representative have been stalling me since.
Will never buy from them again, total garbage company."
"i purchased a monitor about 3 years ago on finance, i was making only the minimum payments so they say i still ow about $600 on a monitor that only totaled about $800, they said most of my payments i was making was going towards interest and only a small amount was actually paying off the monitor. The issue now is 3 years later i still ow $600 on the monitor and it is breaking, pixels on the monitor are breaking and only getting worse. Support is unable to assist because the monitor is over 3 years old and still want me to pay $600 on a breaking monitor. There accounts show the monitor 3 years 1 month old so its no longer covered in the 3 year warranty."
"Dell has bait and switched using so called price errors to increase traffic to their site, led potential customers through month of inaction and no communication before dropping 'end of life' excuse to get out of the potential losses and cancel orders en masse. It is their job to get the inventory and prices right and I and others wasted time and money getting involved in this mess. If you claim to be a legitimate business worthy of customer trust, honor your prices, honor your sales. Extremely frustrated and disappointed."
"Customer service is non-existent...
Dell hires people who cannot speak proper English to do call centre jobs, and apparently they also don't know they are doing, and they are harming the company value a lot...
They are better off just removing the call centre for sales/customer service and only keeping the tech department and treat their people well... for people in sales/customer service, you guys should be out of your job !!!!
"
"6 months into buying a $2,500 Alienware laptop, thinking it was the best of the best, it began to freeze randomly for no reason. To this day, a year later it still freezes and Dell won't fix the issue. They insist on me paying for a $500 warranty to MAYBE fix the issue. This computer was NOT worth the money and their customer service ****.
DON'T waste your time on this company, literally buy ANYTHING else. "
"Had my payments set to come out the 29th of every month....they never came out when they are suppose to. They dont do online banking or account setup so that you can pay them. They send u a letter in the mail that says pay within 7 days of the date on the letter except you dont get the letter for 10 days. By that time they have already tried to pull the money from your account again so they can collect another 25 in "service fees" yet they dont call, they dont email....worst experience ever!!!!! Will never do it again"
"I recently placed two orders for 2 TVs, following are the order numbers: 456484996 and 456647568. My cousin went to Best Buy's (Geek Squad) to get the mounting and calibration service. So they offered him a really good price for the TV and as long as he got the extended protection, they gave him Mounting and Calibration for free. So I called Dell customer support to return my TVs(that are not even delivered yet) and to my surprise I am told that I would have to pay a 15% restocking fee. I talked to Customer Care Supervisor Arun Parsad and tried to explain to him that there was no mention of the restocking fee on the order page but no one really listened to me so I requested a call back from the Customer Care Manager Shane Mills. She called back and basically told me that there is nothing that she could do and was about to hang up and then I asked her if she can get me the name of her supervisor to which she bluntly said no and also denied me to record any phone conversation. This is really bad customer service, first there is no mention of the restocking fee on the order page, and the fact that I don't even have the TVs delivered yet, I haven't even touched them let alone open them. I have bought numerous times from Dell and other retailers and wherever there's a restocking fee, it specifically says on the webpage or on the product packaging and that's only if the customer opens the product. I have bought my gaming RIG and Alienware from Dell and was thinking of grabbing the new XPS but with this kind of customer service I don't feel confident in doing business with Dell anymore. I wasn't not asking for anything special here, just wanted to return the product and have my money back as there is no need of those TVs to me right now. And also, there was no delivery fee, if there was one and Dell would like me to pay for returns, not amazing customer service but still whatever, I can deal with it, but it was free delivery and now they want to charge me almost $500 for just placing an order on their website?"
"Bought a XPS 15 9530 for more than $2,500 in 2014. Battery had to be removed, expanding and swelling. Dell wont do anything. They even dont have any battery replacement. Stuck with an expansive computer that wont run anymore on battery... What a shame."
"It was quick to schedule the product returning process after talking to their customer support. A few days later, I got an email said my returned product has been received and refund process will be kicked off. Now, I went into a black hole. I have talked to Dell support a few times and even opened service request ticket for my refund. It has been 2 months and I am still not seeing the refund. Every time when I called them they just said my case has been escalated to financial department and someone will call me soon and I should be paid in 3-5 business days. You knew I have never got any call from Dell. I don't know if there will be a better escalation process in Dell.ca . I am really sad."