"Worst customer service!! Words can not describe it !"
"Completely disappointed. They sent me one crappy laptop which makes problem all the time. dont ever buy Dell laptops"
"I purchased a i3670 and was pleased enough with the performance until I wanted to use the CD drive. It would not open, made many attempts but not open. Called Dell Support who requested me to send the computer back to Dell for repair of CD drive. This was estimated to take 7 to 10 business days. Since I operate my small business I cannot function for 7 to 10 days without my computer. Now I have had to buy an external CD in order to do what I expected to be able to do. Dell should think about testing their computers before they ship them."
"I will never buy a Dell computer again, after the experience that I've recently had with Dell.
I would like to share my experience that I've had with Dell Computers. I purchased a Dell laptop computer back in Nov 2016. I purchased an additional 3 years of warranty on the computer at the time I made the online purchase with Dell. About a month ago, we experienced a significant power outage and surge that caused damage to laptop. Internal power circuitry was obviously damaged on the computer as it would no longer charge the battery, and eventually the computer would not power up when the battery became completely drained. (The power adapter was okay as I had a 2nd one to check the laptop with) I still had extended warranty with Dell that included instances for covering damage as the result of power surges. When I called Dell to request a warranty repair on this computer, they told me the computer was no longer under warranty. Dell claims that the "Accidental Damage" coverage that I have, is not valid because I don't have any other extended warranty policy in effect. Dell has no problem selling you extended warranty, but when you need repairs done, you find out that the warranty that they sold you is basically useless. I've been trying to resolve this warranty issue with Dell for over a month, and basically all they say is "Too Bad, So Sad!" All I can say is, Don't Buy Dell!
"
"Bought a laptop on promotion (includes a +200$ prepaid Visa),
The application process for the visa took 3 back and forth email, because they make the process as tedious as possible, hoping you wont bother... They won't verify your purchase internally, the processing team wants you to manually screenshot all your receipts and send it to them. In the end, I never got my card.
With this terrible experience, I opted to return the laptop - that was 3 months ago, I still haven't received my refund - the billing representative have been stalling me since.
Will never buy from them again, total garbage company."
"i purchased a monitor about 3 years ago on finance, i was making only the minimum payments so they say i still ow about $600 on a monitor that only totaled about $800, they said most of my payments i was making was going towards interest and only a small amount was actually paying off the monitor. The issue now is 3 years later i still ow $600 on the monitor and it is breaking, pixels on the monitor are breaking and only getting worse. Support is unable to assist because the monitor is over 3 years old and still want me to pay $600 on a breaking monitor. There accounts show the monitor 3 years 1 month old so its no longer covered in the 3 year warranty."
"Dell has bait and switched using so called price errors to increase traffic to their site, led potential customers through month of inaction and no communication before dropping 'end of life' excuse to get out of the potential losses and cancel orders en masse. It is their job to get the inventory and prices right and I and others wasted time and money getting involved in this mess. If you claim to be a legitimate business worthy of customer trust, honor your prices, honor your sales. Extremely frustrated and disappointed."
"Customer service is non-existent...
Dell hires people who cannot speak proper English to do call centre jobs, and apparently they also don't know they are doing, and they are harming the company value a lot...
They are better off just removing the call centre for sales/customer service and only keeping the tech department and treat their people well... for people in sales/customer service, you guys should be out of your job !!!!
"
"6 months into buying a $2,500 Alienware laptop, thinking it was the best of the best, it began to freeze randomly for no reason. To this day, a year later it still freezes and Dell won't fix the issue. They insist on me paying for a $500 warranty to MAYBE fix the issue. This computer was NOT worth the money and their customer service ****.
DON'T waste your time on this company, literally buy ANYTHING else. "
"Had my payments set to come out the 29th of every month....they never came out when they are suppose to. They dont do online banking or account setup so that you can pay them. They send u a letter in the mail that says pay within 7 days of the date on the letter except you dont get the letter for 10 days. By that time they have already tried to pull the money from your account again so they can collect another 25 in "service fees" yet they dont call, they dont email....worst experience ever!!!!! Will never do it again"
"I recently placed two orders for 2 TVs, following are the order numbers: 456484996 and 456647568. My cousin went to Best Buy's (Geek Squad) to get the mounting and calibration service. So they offered him a really good price for the TV and as long as he got the extended protection, they gave him Mounting and Calibration for free. So I called Dell customer support to return my TVs(that are not even delivered yet) and to my surprise I am told that I would have to pay a 15% restocking fee. I talked to Customer Care Supervisor Arun Parsad and tried to explain to him that there was no mention of the restocking fee on the order page but no one really listened to me so I requested a call back from the Customer Care Manager Shane Mills. She called back and basically told me that there is nothing that she could do and was about to hang up and then I asked her if she can get me the name of her supervisor to which she bluntly said no and also denied me to record any phone conversation. This is really bad customer service, first there is no mention of the restocking fee on the order page, and the fact that I don't even have the TVs delivered yet, I haven't even touched them let alone open them. I have bought numerous times from Dell and other retailers and wherever there's a restocking fee, it specifically says on the webpage or on the product packaging and that's only if the customer opens the product. I have bought my gaming RIG and Alienware from Dell and was thinking of grabbing the new XPS but with this kind of customer service I don't feel confident in doing business with Dell anymore. I wasn't not asking for anything special here, just wanted to return the product and have my money back as there is no need of those TVs to me right now. And also, there was no delivery fee, if there was one and Dell would like me to pay for returns, not amazing customer service but still whatever, I can deal with it, but it was free delivery and now they want to charge me almost $500 for just placing an order on their website?"
"Bought a XPS 15 9530 for more than $2,500 in 2014. Battery had to be removed, expanding and swelling. Dell wont do anything. They even dont have any battery replacement. Stuck with an expansive computer that wont run anymore on battery... What a shame."
"It was quick to schedule the product returning process after talking to their customer support. A few days later, I got an email said my returned product has been received and refund process will be kicked off. Now, I went into a black hole. I have talked to Dell support a few times and even opened service request ticket for my refund. It has been 2 months and I am still not seeing the refund. Every time when I called them they just said my case has been escalated to financial department and someone will call me soon and I should be paid in 3-5 business days. You knew I have never got any call from Dell. I don't know if there will be a better escalation process in Dell.ca . I am really sad."
"Bought a new DELL Desktop PC middle of November 2018
Dec 17/2018 it crashed. Calling tech support and basically it was assumed that I had caused the problem. Tech eventually after almost 8 hours of frustration had me download W 10 from the Microsoft site and walked me through a reinstall.
I had to use my old almost not working PC to do this and provide a 16 GB USB to load the W10 onto it.
Got the new PC running and the next day, there were popping noises and burning smells coming from this new unit. Contacted DELL again, and again "you must have done something". Took a week for a tech to come out with a new mother board and fan.
Yes, the tech has changed the parts and the unit “appears” to be running. Not to my satisfaction as it is still “stalling” from time to time and I cannot put the unit into sleep mode as it will not restart without physically restarting the pc by holding the power button to shut it off. And then restarting it. And then (compared to when it was new) the boot up time is anywhere from 3 – 4 minutes now for a “cold boot” as when it was new with the original software…. Less than 2 minutes.
Also. When your support tech was trying to help me, he asked me to go on line to download W10 from Microsoft, did he not know that you can download the original software made for this service tag at the Dell website?
Not a satisfied customer with Dell products. Paid almost $1000 and it was originally starting to have problems on the 17th of December (barely a month old) or so and not fully resolved by the 28th when the tech installed new parts into the unit.
Still having software (windows) issues and periodic stalling.
And who is going to fix that??
I am semi retired now but when I did have a service company for over 20 years, if a product had failed within a reasonable time (month- 6 weeks) we just automatically replaced the unit with one equivalent to or better than the original and the new unit assumed the balance of the original warranty.
DELL you need to do the same.
And without questioning the customer's integrity."
"People that do not know basic English responded my calls, could not comprehend my situation, scammed me for $150 software support, found no software issues, pretended like they did, and kept the money."