"Bought a new DELL Desktop PC middle of November 2018

Dec 17/2018 it crashed. Calling tech support and basically it was assumed that I had caused the problem. Tech eventually after almost 8 hours of frustration had me download W 10 from the Microsoft site and walked me through a reinstall.
I had to use my old almost not working PC to do this and provide a 16 GB USB to load the W10 onto it.
Got the new PC running and the next day, there were popping noises and burning smells coming from this new unit. Contacted DELL again, and again "you must have done something". Took a week for a tech to come out with a new mother board and fan.
Yes, the tech has changed the parts and the unit “appears” to be running. Not to my satisfaction as it is still “stalling” from time to time and I cannot put the unit into sleep mode as it will not restart without physically restarting the pc by holding the power button to shut it off. And then restarting it. And then (compared to when it was new) the boot up time is anywhere from 3 – 4 minutes now for a “cold boot” as when it was new with the original software…. Less than 2 minutes.

Also. When your support tech was trying to help me, he asked me to go on line to download W10 from Microsoft, did he not know that you can download the original software made for this service tag at the Dell website?

Not a satisfied customer with Dell products. Paid almost $1000 and it was originally starting to have problems on the 17th of December (barely a month old) or so and not fully resolved by the 28th when the tech installed new parts into the unit.

Still having software (windows) issues and periodic stalling.

And who is going to fix that??

I am semi retired now but when I did have a service company for over 20 years, if a product had failed within a reasonable time (month- 6 weeks) we just automatically replaced the unit with one equivalent to or better than the original and the new unit assumed the balance of the original warranty.

DELL you need to do the same.
And without questioning the customer's integrity."

"People that do not know basic English responded my calls, could not comprehend my situation, scammed me for $150 software support, found no software issues, pretended like they did, and kept the money."

"So I applied to get a TV and gaming system. Did the website, and waited. Got a call and an email saying that I need to call in to verify my information.

So I called on break and it resulted in five hours of attempted communication, being lied to, having my personal information mishandled and then adimatly denied confirmation that they would delete my information and then accused of plotting to have the information removed So i can apply online again.

I was told the following by a few different agents.......

- the account number you gave us is linked to another identity
- we cannot find any of your information in our system.
- we lost your information and do not know where it is
- WE DO NOT HAVE SECURITY DEPARTMENT THAT HANDLES POTENTIAL FRAUD CASES..

and that's just the beginning.

Not only did they waste my time, they lied to me, are holding onto my information despite requests to have it deleted, and in the end blamed me because I agreed to their terms of use.

I have no second thoughts that either the employees are either stealing the information, or legitimately stupid to the point of being insulting.

Don't bother with Dell. I tried, and it was an insulting waste of time and I am almost positive I'm going to see stupid **** on my credit report soon enough due to my experiences with them."

"Well I sure wish I checked the reviews before I decided to order from these people! I don't see a single positive review! I have ordered from Dell many times without a hitch but this time ... Dell you really ****! If I gave this kind of customer service at my place of business I wouldn't have any customers! I placed an order 5 days ago. I've been on the phone answering the same freaking questions 4 times. I've been told 4 times that it's been approved, confirmed and verified and I still didn't get the email they promised me. So I called again ... now it's 5 times ... and they said they will verify it and call me back tomorrow!!! WTF!!! If they don't ship it tomorrow they can shove it and I'll go to best buy and probably save a ton of money!"

"I had a hard time with the shipping process. But then a technical support experience that followed made up for it."

"I had very bad experience with Dell Canada customer service and also Dell financing. First of all they don’t speak English and you have big problem explaining to them What exactly you want. Second of all they don’t care and any thing about customer service. Third of all they are really rude and nasty when they are communicat with you even email. Dell financial is another Chaotic think. They don’t know anything about financing and really poor English and really poor customer service.
My experience this company has a very very poor and unprofessional department when you try to contact them
I will give them 0 at of any star. Don’t buy anything from them.
Have a great day or night "

"A debt of gratitude is in order for sharing us. Through this site, in the wake of perusing every one of the articles"

"Hi,
I am only writing this because im incredibly displeased at the customer support offered by Dell. I've been trying to talk to them and solve the problem with my laptop. I've been placed on hold and waited for transfers for over 20 hours now. Not only that but they lie in their reports about offering me service or trying to contact me, saying that i refused, hung up in their face or just didn't answer.
I actually once tried to mention a call I never did to see what their answer would be and what i was told was that "I hung up again and never answered when they called me back".
My wife called them while she was in Canada and was told she should wait for them to send assistance, which never happened. Once again we called from Brazil and were told that we can't receive assistance because we were outside of the US or Canada. Later on we called them once more, and were forced to stay in a call for over two hours to try to solve our problem. The person that was supposed to be giving us assistence automatically thought we were just trying to get free stuff and kept insisting in not letting me talk to any manager, he even transferred the call several times to other completely unrelated people, like tech support and then to another coworker. When he finally transferred it to his manager we were put on hold for 40 minutes (this is an international call) and then the call dropped. So i got no solution at all. When trying to contact Dell once more, im informed that this same guy who kept me on hold on an international call for so long wrote in the report that he "offered me a special service as goodwill, but i refused because i would need to be in the US or Canada". Interrestingly enough I was actually on my way to Canada just two weeks after that so if i really had that opportunity I would have taken. Instead, I got a huge phone bill and got my case even harder to be solved now that in the report it says i refused a special exception.
After that, now in Canada, i exchanged emails with Dell to try to receive the service we requested so long ago and have been trying to get it solved since then, and after a long time sending and receiving emails i am given a number to call that will supposedly help my situation. The number ends up being the regular customer service line, in which i spend a few more hours talking to the employees, sometimes they even bring me hope saying the will be helping me out, and that they know exactly what should be done and will transfer me to the correct area that WILL solve my problem. But then transfer me to the very beginning with the electronic call manager (that robot voice who takes your calls), and then to someone else to whom i have to explain the whole situation again and receive no help at all.
So to recap, I requested in-warranty service from dell, who never touched my laptop or even tried to do anything about it. Later when I ask them to please do the service i requested they tell me that it is not possible. Then again they make me go through a long time in calls just to drop me and lie in the report saying they were great to the "mean customer". Since then all i got were false hopes and more hours in hold & transfer.
Normally I would not care if a computer I bought started having some problems and might just get a new one or get it fixed. But this was a gift for my wife. Not only I feel betrayed by the brand that gave me a malfunctioning product, I feel like I am the bad guy here because I gave her a gift that was supposed to be a reliable and versatile computer, but in reality ended up bringing me headaches and struggle
I used to say good things about Dell. In my workplace, where I am one of the owners, we actually own several of their computers and never had a problem with their service. It got so much different when I have to talk to them as a person instead of a business. But I am sure to not purchase anything from them anymore because I dont want my business, where we strive to give the best service to our costumers, to have any link at all with Dell, who treats their customers like filth.
That's not to mention all the struggle i had just to BUY this laptop. Those were by itself another bunch of hours talking and being on hold.
I strongly reccomend everyone to NOT buy from Dell ever. It is already well known that Dell's computer and laptop replacement parts are hard to get.
If anyone knows how to finally get this solved, i would be incredibly grateful."

"Spent over four hours and four days trying to correct a error with my phone number."

"Well to start we both a 2800 laptop in January 2018 we get the computer it's not what we ordered there's no DVD drive which to start is a big issue as I do music production we call customer service and they end up sending us one took about a month but we finally got it only for it not to be compatible with the laptop(shouldn't the person on the phone no it was not compatible? Anyway we call again and they once again what to send out a different DVD drive instead of taking the laptop back the dirst time and sending the one we ordered to begin with so now 2 months later and we can finally use the computer. It gets better the second time we use it and the volume doesn't work and then to top it off we receive a letter saying there not receiving payment which they were given all correct info for banking but once again there mistake we call up cause by now we are just fed up it's not worth the headache so we call for return label only be told it's more then 30 days so we can't return it.WOW we just spend 2 months trying to get out computer up and running and now it's having issue the second time we use it and they won't take it back we asked to speak with supervisors or a manager and she said sorry we don't have either and I asked to have someone contact by the end of today she said she will try and have someone contact us but did say they won't do anything it's over 30 days and that's it.. how about that for great customer service let's see if we actually get a call. Please if your smart you would never do business with dell it's been the worst of the worst


"

"Never come back again!!! They made my order a mess and charge me twice!!!"

"I ordered an XPS 13 in mid-February, and received a confirmation email. I checked the status towards the end of the month, and it showed my order as canceled. I contacted customer service by email and was told that the order was canceled because of verification issues, and I would have to speak with someone in Verifications to find out what the problem was. I called the number provided and sat on hold for 3 hours, before giving up. I called back and selected the option to leave a message, which said calls would be returned within 2 hours. When I didn't receive a call back, I phoned the second number provided by customer service and was forwarded to a call centre in the US. Finally giving up, I ordered a new machine. Two days later, the order status was "changed or canceled". My credit card had been charged. I wrote back to customer service and was told that it was a verification issue, which would clear within 3-5 days. As I was responding to that email, the laptop was delivered. I told customer service that I had received the laptop, presumably from the original order, so the second order needed to be canceled. I was just informed that both orders have now been canceled. If I hadn't just finished setting the thing up and downloading Office, I'd send it back and buy an ASUS."

"I was trying to buy an Alienware Aurora from them. I told the sales representative that the delivery can only happen after March 1st since that is the first day of my new house. They said they would leave a notice there and it is guaranteed. Guess what, it makes no difference and the order still came out way early. Besides, several days later, I found they have deal online. I called in, ask if I can upgrade order. They said I have cancel the old one and order a new one. Then I was transferred to another apartment for cancelling. Again, they promised everything was fine and ask me to order the new one directly. Guess what, they lied again. Three days later one of them told me the desktop has been shipped and there is no way to cancel but when I called another lady, she told me it has not been ship yet, they could still return it to warehouse. Then guess what, you got it, they lied again, it went to Purolator. Then I called in, they told me they initiated a return request to carrier. Not surprising, they lied again. I called to Purolator, they said they never get any return request, but I can just refused the delivery and returned it to dell. It took me 2 mins to return it and dell used half month and even no request to Purolator? I will never buy a damn thing from dell anymore. All of their customer services are lairs."

"If you purchase the Dell m5030 a few years ago you might have run into the 7 beeps of death issue... Meaning there was a problem with the heat sink not removing heat from the processor intern giving you 7 beeps and the laptop will not turn on. If you did find the form for it you'll find that there are hundreds if not thousands of people who cannot get this resolved and Dell does not seem to care."

"Be wary about Dell support. I have purchased Dell computers for many years, but it looks like they are cutting costs. It doesn’t matter what time of day you call, you go to India for English service and who knows where for French service.
Let’s start with India. These people are friendly and I can generally understand with their accents. Problem is, they don’t know what they are doing or, they take advantage of the client, and once they connect to your computer, they do things to mess it up. Then, all of a sudden, I get a call from a company claiming to be Dell with all of my info (Service tag, type of computer, etc.). When I started asking questions, they hung up on me. They made changes that could potentially have someone hack my computer. Now, I re-install Windows, yeah…. Non trustworthy Dell technicians.
As for the French service, thought I’d give that a try since I’m bilingual, it was like talking to someone in a cave and they were very rude. They forgot I was the customers I guess.
"