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Verified
5/5

2018-03-07

Great product and fast delivery!

"I ordered a padfolio with our logo embossed and I wanted it in time for a sales meeting. Inkhead was able to produce and deliver them in record time! They did a great job and the pads looked amazing!"


Rep reply posted 2018-03-08
A rep from Deluxe, Jack Splat, has responded:

“We really appreciate the glowing review! ”


Verified
2/5

2018-03-04

Smalll

"The sun glasses seem to be small and not adult size and the print was smaller then it looked in the original print."


Rep reply posted 2018-03-05
A rep from Deluxe, Jack Splat, has responded:

“Hi, Kaitlynctobin. We'll have someone in Customer Service contact you to see what we can do about this. We don't ever want any customer to feel disappointed with their order. Thank you for the review.”


Verified
2/5

2018-03-02

Fees on top of fees

"Beware of making purchases. There will be required* additional fees on purchases. I purchased custom mugs and wanted to put my logo on it. Very common. After picking out the cups, I am required to pay additional fee for printing. Then, when I uploaded my logo and did what was necessary for the print, I am hit with another fee. The fee was to have a representative look over the logo design. The representative didn't do anything to the logo, only to say, please approve what I did myself. At the end of the day, what was suppose to be $300, ended up being $600 with tax and shipping fee on top. Why not tell me it was going to be $600 at the beginning instead of adding fees one at a time?"


Rep reply posted 2018-03-02
A rep from Deluxe, Jack Splat, has responded:

“Hi, jasonhaiderproductions. We appreciate your feedback, and we're sorry you feel this way. Please understand, on the website the default price includes one color, one location Silk Screen imprint, and your artwork had multiple colors. Shipping will be added on based on the quantity, weight, and delivery location. Please contact us with any additional questions or concerns. ”


Verified
5/5

2018-03-01

Excellent!

"Great customer service! Awesome Product!"

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Rep reply posted 2018-03-01
A rep from Deluxe, Jack Splat, has responded:

“Hi, charis118. We're happy to hear that you think our customer service is great. Thank you for the excellent review.”


Verified
5/5

2018-03-01

Logo Pens

"I had a great experience with Inkhead!
The pens are perfect!
"


Rep reply posted 2018-03-01
A rep from Deluxe, Jack Splat, has responded:

“Hi, Tammy. Thank you so much! We loved the artwork!”


Verified
5/5

2018-03-01

Everything exactly as planned

"The quality is perfect, and exactly as planned and expected.
Every one was easy and great to work with, and InkHead handled all requests professional and awesome.
I will certainly order again.
"


Rep reply posted 2018-03-01
A rep from Deluxe, Jack Splat, has responded:

“Your review is greatly appreciated. We look forward to working with you in the near future!”


Verified
1/5

2018-03-01

MATCHBOOKS WRONG COLOR

"I ordered 2500 Brown matchbooks with a white logo on the front from InkHead.com on December 16, 2017. The product stated it would be tan ink on brown matchbook. I asked if it was possible to instead have white ink printed on the matchbook and was told that it could be adjusted to white no problem. I was sent a proof of a white logo on a brown matchbook which I approved. On January 3, 2018 I got an email stating that because of the holidays my order had not been put into production yet and would probably not arrive until the first week of February. It seemed like an awfully long time but I said that was fine. On February 1, 2018 I received the product and when I opened up the case, all of the matchbooks were printed with tan ink. I immediately went back to check the proof that I approved and it showed white as I had indicated. I contacted customer service on their site and indeed they confirmed that they should have been printed in white ink. I was told they would look into it and get right back to me. Needless to say I was disappointed being I had waited over 45 days to get this product in. I then received an email stating that the product I ordered cannot be printed with white ink (even though I was told it could be and approved a proof with white ink). I ended up having to find a different vendor to print these for me and ended up losing money on the job because I based my price off of the original quote I got from InkHead and had to custom order the white ink on brown books for my customer. Very disappointing first experience with this company and I would not recommend using them or would I ever use them in the future. "


Rep reply posted 2018-03-01
A rep from Deluxe, Jack Splat, has responded:

“Thank you for candid your feedback. We sincerely apologize your experience was so disappointing. We truly understand what an important part promotional products play in your business, and are doing everything possible to ensure this is not repeated. We would be happy to honor a discounted price if you ever decide to give us another opportunity. ”


Verified
5/5

2018-03-01

"The customer service was Amazing! ! I wanted race flags on my product and wasn't sure how to do it,and Jeff was Exceptional in helping me out and making sure that I got the look I wanted, (Which it was perfect )and in ensuring my product was delivered in a timely manner.Will definitely purchase from here again. ."

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Rep reply posted 2018-03-01
A rep from Deluxe, Jack Splat, has responded:

“We greatly appreciate your review! Jeff is always doing a great job, and he's happy that you received your order on time and perfect.


Verified
5/5

2018-02-28

Metal whistles

"I have purchased on several occasions metal whistles as a safety feature for my customers. I sell fitness equipment so I give them to Fitness Mgrs, Property Managers to give to the residents or members as a safety feature. They work great and the pricing is outstanding."


Rep reply posted 2018-02-28
A rep from Deluxe, Jack Splat, has responded:

“Hi, Tony. Thank you! We're here for all your sporting promotional needs.”


Verified
5/5

2018-02-27

Perfect!

"I am definitely not a customer with easy orders. The color of my designs have to be a specific shade due to branding restrictions, the color of the cups are different for every order, the designs for my stadium cups differed from the designs on the mugs I ordered, and I had to have it all done on a rush. I definitely put in a tall order for InkHead, but they delivered. Any issues or concerns I had were addressed professionally, the staff are very friendly, the products are wonderful in quality, and my designs look great. Thanks!"


Rep reply posted 2018-02-28
A rep from Deluxe, Jack Splat, has responded:

“We appreciate your "perfect" review and business, and we’ll do our best to continue to give you exceptional service with every order!”


Verified
5/5

2018-02-26

Fantastic experience and quality

"Great customer service - they were able to give us a greater embossing area on request for our notebook and delivered right on time with an even better quality product than I even expected. Will definitely order again!"

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Rep reply posted 2018-02-27
A rep from Deluxe, Jack Splat, has responded:

“Hi, Beulah-20709. Thank you for the great review! We were happy to work on this project with you and look forward to the next.


Verified
5/5

2018-02-26

Thanks.

"Thumbs up for sure. Customer service is always really helpful. Especially when I have last minute gear I need."

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Rep reply posted 2018-02-27
A rep from Deluxe, Jack Splat, has responded:

“We’re delighted to assist you!”


Verified
5/5

2018-02-25

Great service

"Fast turnaround from ordering to delivery, accurate, and they immediately corrected the one problem I had. I was very pleased overall."


Rep reply posted 2018-02-26
A rep from Deluxe, Jack Splat, has responded:

“We’re glad that your order has been delivered fast and accurate. Thanks for allowing us to correct the problem and we look forward to working with you again. ”


Verified
5/5

2018-02-24

Wedding sunglasses

"I ordered personalized sunglasses for my wedding and they look great!"


Rep reply posted 2018-02-26
A rep from Deluxe, Jack Splat, has responded:

“We really appreciate the review and congratulations on your wedding!”


Verified
5/5

2018-02-22

Easy to customize and quick

"Reasonable price and I like the design tools and validation process with a real person "


Rep reply posted 2018-02-23
A rep from Deluxe, Jack Splat, has responded:

“Thank you, Hans. Your business is much appreciated. ”