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Product & services pricing
0.00/5
Chance of future purchase:
2.92/5
Shipping & packaging:
0.00/5
Customer service:
3.00/5
Return/Replacement policy:
0.00/5


Verified
5/5

2024-11-19

Great service as usual

"The service department at Desert Toyota is always friendly knowledgable and provide superior service"


Verified
1/5

2024-11-19

I didn’t get what I ordered

"I didn’t get what I ordered "


Verified
5/5

2024-11-09

TRD parts

"Fast mailing service with free shipping. "


Verified
5/5

2024-10-22

Parts

"Quick and easy to pick up parts for my corolla! "


Verified
5/5

2024-10-03

Excellent customer service

"I ordered some accessories for my husband's Hylander as a birthday present. There was some confusion about the tracking number so I called and spoke with Jesse. He was very kind,
quickly looked into it and emailed me right back to let me know everything was okay and that I should get the order that day or the next. We received it an hour later and my husband was ecstatic. Thank you!
"


Verified
5/5

2024-10-02

Great Service

"Always receive great service from Desert Toyota"


Verified
5/5

2024-09-16

Great communication and prices!

"Best price I found on the internet that was actual oem Toyota parts, so many fake Toyota parts being sold out there, so be careful. I emailed them and got a fast response and my issue was handled quickly. I would recommend to anyone looking for real Toyota parts, great prices, and great communication, A+++"


Verified
5/5

2024-09-12

Super-fast service and a substantial discount

"The Labor Day discount was just in time for my needs. I do my own routine maintenance when oil and coolant changes are due. The discount made it so much cheaper than anyone else including Amazon. Thanks Desert Toyota!"


Verified
4/5

2024-09-10

Long wait in line to pick up a pre-ordered part.

"I stopped by to pick up a part I had ordered and paid for online. There were two customer service reps, one attending to a customer, the other working on orders. I waited over 5 minutes watching him input orders or doing some kind of computer input. Not the best customer service. The online ordering process was easy, and I got a significant discount for ordering online vs at the counter. ResellerRatings has "Tuscon" misspelled."


Verified
1/5

2024-09-02

Doesn’t listen to the customer

"I told them what I wanted and they asked me if I’d settle for something else after I already told them I wouldn’t. They also charge a dealer markup fee and won’t waive it. It was cheaper for us to fly to California and buy what we wanted versus dealing with Desert Toyota. It’s pretty sad that I can’t even trust the dealership that’s closest to my house. "


Verified
5/5

2024-08-27

Always a great purchase experience

"We came I looking for specific vehicles and were given the chance to drive each one to be able to choose which one works best for us.
Our salesperson was fantastic and followed up with questions about any further needs we might have, these are the readier always buy from Desert Toyota.
"


Verified
5/5

2024-08-24

It just so happened you had what I was looking for.

"While browsing the internet stumble in to your website, kept browsing to my surprise the item I had searched for previously in other web sites that were unavailable, there it was ready to go.
Place my order it was supposed to arrive till tomorrow, it got delivered earlier, now I can replace it tomorrow!!
"


Verified
5/5

2024-08-06

Great Parts Department

"I really appreciate the website parts team. Thanks."

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Verified
5/5

2024-07-24

Excellent Online Customer Service

"I have previously purchased from this dealership on a world-renowned auction site that starts with the letter 'E.' In the past, via that website, I've asked this business questions concerning DIY topics to my daily driver, and they have provided me with honest answers. Around July 4th, Toyota corporate sent me a promo code for 20% off and free shipping. Once again, via the 'E' website, I explained my issue and provided them with my VIN, and this dealership provided me with the correct part number. I ordered the part that I needed, it was shipped promptly and arrived in good condition. Kudos to Jesse M."

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Verified
3/5

2024-07-21

Part order

"Placed an order and received acknowledgement on 7/14. Haven’t heard anything since."

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