"I really appreciate the website parts team. Thanks."
"I have previously purchased from this dealership on a world-renowned auction site that starts with the letter 'E.' In the past, via that website, I've asked this business questions concerning DIY topics to my daily driver, and they have provided me with honest answers. Around July 4th, Toyota corporate sent me a promo code for 20% off and free shipping. Once again, via the 'E' website, I explained my issue and provided them with my VIN, and this dealership provided me with the correct part number. I ordered the part that I needed, it was shipped promptly and arrived in good condition. Kudos to Jesse M."
"Placed an order and received acknowledgement on 7/14. Haven’t heard anything since."
"Arrived at 7am only a few people ahead of me. I was there to get a “dealer only key”. Toyota was having a 40% off sale if you ordered your part on line. They wouldn’t give me the part number. Apparently Precision Toyota will and maybe Toyota direct would. I agreed to proceed as I was already there. So we made an appointment for the following Monday. I got a quote of $326 scribbled on a piece of note paper. At 9:40am my car was ready, 2 hours 40 minutes to cut and program?. I was further shocked when the bill came to $388! The surprise fees were $30 shop supplies, $6.95 Credit/Debit Card fee, $2.99 Digital input fee (entering the repair order into their Computer). I tried to reason with them with the bill, but the management was too busy to speak with me and apparently the Assistant Manager has no authority. I’ll be contesting the bill with Visa and filing some written consumer complaints."
"ordered during 20% off free shipping deal.... even though they are 4 miles away i figured why not take advantage of free shipping.
Quick turn around and exactly what I wanted. Thanks!"
"Did not lend cart to carry battery to my car. "
"I called for a part, knowing they sell cheaper through their website, and asked if they would give me their website price instead. The salesman refused. I asked for the part number so i could order the part and save money and the salesman would not give it. His reasoning was they give the part number, somebody orders the part off their website and orders the incorrect part, then yells at the salesman about it. So i had to call, then go on their website, call again to verify the part i need was the correct part number, then order it for $40 cheaper on their website. Picked it up the next day from them. A bit annoyed at the fact that i was not able to get the part number right off to order it."
"Problems addressed and fixed"
"Pleasant Experience working with them. "
"Wrong part received even with vin provided. Customer service at parts department has diminished, personally seeking alternatives before we abandon toyota vehicles altogether "
"Part of the issue was on me, but parts counter staff did not feel like helping much, but after waiting for about 45 min, the parts manager resolved the issue quickly."
"Best prices to be found, helpful, friendly staff "
"Ordering mounting clips was quick and easy. They arrived quickly"
"Hard to believe you had an uncommon part in stock for a 15 year old car!"
"Order came fast. Box badly damaged but just brake pads so no issue with parts. Vendor should consider boxing heavy things better.
Will buy from vendor again."