"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"Then they canceled the order.
I gave them one star because they had previously fulfilled an order. Now I have to find out if I was charged or not.
"
"Got some printmaking supplies, best deal I could find. All Bick products, all are good quality, pleasure to do business with.
"
"The products were good as usual, that is the reason I feel confident buying from Blick. However, I needed a particular brand any color of paint along with a particular brand of gesso board for a class assignment. The package arrived late and caused a great deal of sweat and stress. Blick is still my go to place for fine art supplies, but in the future I will visit a brick-and-mortar if I need the supplies by a specific date. "
"Easy online and customer service is great"
"I have been using Blick for years and it has everything from student to professional and at affordable prices. The shipping is fast and efficient. It has actually been better for me to wait a day or two for Golden paint than to pay it at a big box retailer. The Blick and Utrecht line of paints are absolutely competitive with any other brand as well. The wide selection Blick offers cannot be beat. After all these years it almost feels like a family. Loyal and satisfied customer."
"Everything was sent in good condition and timely"
"The Princeton watercolor brush sets are on sale in the holiday 2024 catalog! I got an Aqua Elite set of four and a few new water colors! The Blick site is very easy to use. The order arrived early and in perfect condition. Thank you! "
"Placed my order on Oct. 28, 2024. Got an email stating my items were in stock and I would receive a shipping confirmation. Did not receive a confirmation email. Did not receive my order. Sent an email asking about my order and did not receive a response."
“Thank you for reaching out! We are sorry for the inconvenience you have experienced and see that you are working with one of our agents to remedy the situation. If we can ever be of assistance, please know we’re happy to help. You can call 1-800-447-8192 (Mon-Fri: 6am-10pm CST, Sat: 7am-10pm CST, Sun: 8am-9pm CST) to speak to one of our friendly representatives!”
"I’m still waiting for my product "
“We’re sorry for the inconvenience you are experiencing. There has been unprecedented demand for this product, and our vendor is unable to keep up at this time. We are actively working with our vendor to find a quick solution. ”
"I purchased 8 glazes. Only 6 of the 8 were sent to me with no message about why I was shorted and I wasn’t credited for the missing glazes. I sent an email to the customer service. I explained the situation, included a picture and it has been 4 days without a response. "
"Excellent choices at very good prices. The shipping is quick. "
"When I went to use my pack of four markers that I ordered online, they were all dried up."
“Hello Helen,
Thank you for your review. I am so very sorry the Pitt Artists Pen Set arrived damaged.
You may dispose of these pens. We will not need them returned.
Currently these pens are on backorder. Our vendor has provided us with an estimated arrival date of 12-17-24. If you are able to wait for these pens to arrive back into stock I will be happy to reship these for you. If you are unable to wait we do understand and will be happy to issue a refund instead.
Please reach out to us directly at 800-828-4548 or custservice@dickblick.com with how you would like to proceed with your order.
Again, I am so sorry about this. Thank you for allowing us the chance to fix it.
Please let us know if we can be of further assistance.
Thank you and Happy Holidays,
Amanda
BLICK art materials
Amanda J | Customer Care Representative 2
695 US Hwy 150 E | PO Box 1267 | Galesburg, IL 61401
Office: 800-828-4548| Fax: 800-621-8293
custservice@dickblick.com | www.dickblick.com ”
"You have sent me only 1 metal section frame set. Because of this, I am unable to complete my project."
“Hello Michael,
Thank you for your email. I am so very sorry for the delay with your order.
Currently the 19" Silver Nielsen Style 11 Frame is still on backorder. Our vendor has provided an estimated arrival date of 11-29-24. We will ship the item as soon as it is reserved to your order.
At any time prior to shipping and packaging, you are welcome to cancel the backorder or you may substitute it for another item. If you need recommendations, we do have a Product Information team who can be of assistance. You may contact them by phone at 800-933-2542 or email them at info@dickblick.com. They are here Monday through Friday from 8:00am until 5:30pm CST.
Again, I am so very sorry for any inconvenience this may have caused.
Please let us know if we could be of any further assistance.
Thank you and Happy Holidays,
Amanda
BLICK art materials
Amanda J | Customer Care Representative 2
695 US Hwy 150 E | PO Box 1267 | Galesburg, IL 61401
Office: 800-828-4548| Fax: 800-621-8293
custservice@dickblick.com | www.dickblick.com ”
"The order came faster than the time estimate. The tools were the quality I expected."
"I have ordered this clay before, no problem. It was shipped in a box that was too big. Clay bags had rolled around and were unsealed, open to the air. I have a photo. Also, this batch has large pieces of grog. Which make finishing and smoothig almost impossible. I'm picking pieces out of the clay. I just hope it fires okay."
A rep from Blick Art Materials, AngelicaElizabeth, has responded:
“Thank you for your feedback. We always enjoy hearing from our satisfied customers!
”