"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"Customer service great and knowledgeable!"
"So happy with quick delivery and the quality of the paint, brushes and brush cleaning jar. "
"Everything was perfect from the delivery to the product. I am a happy customer. "
"I purchased a Giffen grip trimming bat. It was the best price I found on the internet. The item came in less than a week, and the packaging was outstanding. Besides being in its factory box (much like a sturdy corrugated pizza box, with all the pieces secured in their own triangular corrugated cardboard sections placed in each corner) the box from Blick was perfectly fit to the original packaging it was containing, with stiff brown paper stuffed into the spaces. Nothing was going to rattle or shift in that box! Thank you for an excellent product encased in your thoughtful packaging. I will certainly order from Glick again!"
"Better than I thought it would be! I like it! Please send more!"
"Received on time. Everything is in working order. I enjoy the light table. "
"I really like doing business with Blick. All my orders are processed quickly and arrive on time. Whenever I call them, they are patient and helpful. I will continue to buy my supplies from them and highly recommend them. Thank you Blick!"
"I still have yet to receive my order ,,,, free shipping means it sits where FedEx things it should sit. It’s been 3 weeks so if you order I would make sure you are not in a rush. This is not the first time this has happened but it has been the longest ship time. Very annoying,,,,,"
"I’ve been buying paint and brushes since 1963 from local dealers, but I switched to **** Blick’s online website many years ago and I will stay with them. They have a good selection of supplies and their shipping dept.. is one of the best. Read carefully the descriptions of the products before buying and call them before ordering if you have questions. That will help to never be disappointed in a product you order. Do your homework!"
"Great price ! Fast shipping ! "
"The quality of the paper I ordered from Blick was excellent - it actually exceeded my expectations! My entire experience - from ordering online, calling the company when I had a question, and package delivery were all great. I will definitely be ordering from Blick again."
"My package went to the wrong address. But I went to the address and met a wonderful man who had saved it and I brought it home.
All's well that ends well. Your staff was very encouraging and supportive.
Thanks Mac Herrling, Brunswick Maine "
"I’m a new potter who is having way too much fun experimenting with all of the glazes I have bought from you!! I’ve even had to reorder some colors!"
"All high quality materials and exactly what I needed!"
"Super easy to purchase and fast shipping!"
A rep from Blick Art Materials, GarnetLea, has responded:
“Thanks for your feedback! We apologize for the frustration you're experiencing. Please look for a follow up from our Customer Service agents to discuss this issue. For future shipments, especially if they are time sensitive, we would suggest exploring expedited shipping options. You can find out more about them here: https://www.dickblick.com/customer-service/shipping/”