"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"Always vert prompt delivery and selection is great"
"I had ordered 2 specialty brushes that were not the right size for my needs. It can be a challenge when looking at catalog photos to determine the exact size of something. Anyway, the chatline set me up to return them and order the correct size brushes. It was easy and I received the new ones within a few days. All is good. "
"After placing my order on your website I expected an email confirmation with an order number. None sent.
After almost 2 weeks got an email from FedEx that my order had an “exception” due to being damaged in transit and they are in communication with the shipper. Few more days passed and still nothing from **** Blick so I cancelled my order and requested a refund for which I am still waiting. This was a terrible experience."
"36”x48@ canvas arrived cut/torn and several inks not completely closed and leaked all over box. "
"I love to visit the retail store and outlet and also order from the online store. I can find all my watercolor supplies and there are 5 other artists in my family who get many of their supplies at Blick also."
"I have had multiple experiences with Blick Customer Service and it is always fantastic! To the point especially in this day and age way beyond expectation"
"Supplies aren’t always packed well, my supplies were done well without breakage."
"Ordered a mechanical pencil and a few other items. Items were pretty cheap and came quickly. No issues at all. I’ve bought from Blick before but usually at a local store however this was my first time ordering online and I would recommend it. "
"I thought that I wouldn't have my supplies on time for my drawing class, but they got here quickly. I am satisfied with the packaging and the items ordered.
Thank you for your business, it was the first time for me, I am a new artist in the making ;)"
"Prismacolor pencils are brilliant. They hold up well for coloring in layers and they are reasonably priced. I've been using them for years. I love the way the colors go down smoothly on Canon multimedia paper."
"My experience was good!! The only “issue” was me not understanding that my two items would come in 2 different packages at different times. I ordered printmaking paper and a block. When arrived both was in perfect condition and I’m planning on ordering again!"
"I was very pleased to find the order of pastels were on sale that I needed.
My order also came quickly. I look forward to placing more orders of art supplies in the future.
"
"I needed a couple of items. The online price including shipping was cheaper than the in store price. I would have gladly supported the brick and mortar store, but not with that price difference. "
“Thank you for your feedback! We offer a web match pricing program with the stores, you can read more about that here: https://www.dickblick.com/stores/PreferredCustomers/. We appreciate your business and hope to be able to serve you again in the future!”
"Great prices and fast shipping"
"I ordered some mid-fire glaze. The price was great and the shipping was fast!"
A rep from Blick Art Materials, GarnetLea, has responded:
“Thank you for reaching out! One of our Customer Care Agents will be in touch to assist you with your refund status. ”