"TBH, I actually signed onto a different website in order to take advantage of Golden's major semi-annual sale of acrylic paint. However, the site was so frustrating, slow, and error-prone that I clicked off in disgust and searched for a different vendor. Found Blick, and in a few simple clicks, ended up buying several hundred dollars worth of product. Thank you, web masters. Blick apparently realizes the difference you make to their sales! But it all would've been for naught if the company hadn't followed up the sales with excellent notifications re the speedy delivery of my orders. Lastly, the way in which the tubes of paint and brushes were packaged so that they arrived in perfect condition means that Blick is now my absolute go-to place for all of my artist supplies.
You've got it down pat, Blick. Thank you!!
Don't screw it up now by changing what you're doing so very well."
"Question about rutile glaze color answered immediately"
"Loved my gouache and watercolor pad"
"My granddaughter is an incredible artist and she thinks Blicks is the BEST!"
"The website was user friendly and even friendlier people on the phone to help you out! Definitely will shop here again"
"I ordered a bunch of oil painting supplies. Everything I wanted was in stock. The delivery was accurate and on time."
"I haven’t gotten my entire order yet. I’m still waiting on Christmas is coming."
"Great variety of art supplies. Good prices. Fast shipping and great customer service!"
"Great experience and good products"
"Purchased an easel from Blick and am very happy with it the price was great and the quality very good. Paintings look better too. :)"
"My order arrived damaged and spilled. Glazes were sent with no lids, or loose lids, spilled all over the inside of the box. Now I have to deal with having to ship it all back. I don't have time for this hassle."
"Paper was perfect for my drawing needs.. Sturdy, strong , and easy to erase unwanted marks."
"The item I was looking for was not on the shelves, but one of the staff checked their stock and then recommended an alternative. Very helpful."
"I had an issue with a product I accidentally bought, while ordering a different item. It arrived and customer service was able to work out, (when I called and queeried) it was ordered at the same time, but for some reason, didnt show up on the original order. We decided to keep it anyway"
"My order was timely, packaged nicely and of high quality. "
"I ordered paints that I’m happy to get. They arrived on time. My mom sent me a Blick custom gift card for $150 and she had to call the company to do it. She’s in her 80’s and not too savvy with working online. Cust service helped her out. Thanks."
A rep from Blick Art Materials, GarnetLea, has responded:
“We are sorry that your order arrived in such a state. We thank you for the feedback regarding the packaging of your order and see that you are working with customer service to rectify the situation. Your feedback is invaluable to us, and your comments will be forwarded to our packaging management team. Please know we are actively working on our packaging and are committed to improving. We do ship thousands of packages a day successfully but recognize there are situations where we can improve.
”