"Ordered a new dining set, had an issue with the delivery and Jodi L. was very understanding and helpful in getting the issue resolved. I am very pleased with the service I received and I definitely recommend purchasing from Diningroomsoutlet.com. Also looking forward to my living room set (purchased from discountlivingrooms.com), good furniture selections, pricing/value, I do recommend. Thank you."
"I am so pleased with my bedroom set purchase. It was worth the wait. Thank you Vince for keeping me updated with your emails. Also the white glove delivery was above and beyond. The men who delivered my furniture were very efficient. They set my furniture up and cleaned up after they left. Very professional and respectful. "
"I was helped by Pam and John for placing my order for Acme Ragenardus Bedroom set and Pulaski Three Drawer Shelved Storage Cabinet. Both of them were really helpful with all the queries and I was able to finish the complete process very smoothly. They helped me with separate orders and upgraded delivery as per my request.
Hoping to receive the same quality in the final product as well :)
Extra stars for both Pam and John :)
"
"I made an order in which John was very helpful in guiding me through the purchase."
"Beautiful furniture and great customer service. Vince was very helpful and followed-up with me with all the details of my furniture from purchasing to delivery. Thank you."
"Bought a recliner couch in July - told it would arrive in August - but due to Covid the delivery was delayed to late October. Customer Service Rep Rey Pelayo kept me informed about the progress of my order by emails and phone calls. He reassured me when I questioned the legitimacy of the company and eventually the couch arrived. It's perfect - excellent quality for a great price - and the delivery was easy and smooth. The company owes a lot to the customer service reps who keep customers appeased in a difficult situation."
"I was hesitant to purchase from this website, but so happy I did. I saved 20% off my Kincaid dining room table & 10 chairs....that added up to a significant savings. Love my Kincaid table and chairs - beautiful and good quality! I did have to wait about 7 weeks for it to arrive, but I appreciated that diningroomoutlet.com stayed in contact with updates. Delivery guys were great - punctual, professional and very nice. Only thing that is a bit confusing is they contact you with different names (bedroom furniture discounts, living room furniture, etc.)."
"Chatbot help person was very helpful and courteous.
Phone connection failed during call and we had to continue in the chatbot (not the operator's fault and she made it work).
Free shipping was offered and accepted.
Start of chat stated that deliveries could be made next week but in reality it will be 3-4 weeks which was somewhat disappointing but understandable with the current circumstances.
Please consider changing the first statement in chatbot to say that delivery can be made next week when there is no truth to that."
"If you want a refreshing and dynamic customer service experience, you must talk to Sean. His overall willingness to go above and beyond to find an equitable resolve was rewarding for both me, the consumer and the company. Sean was patient, answering all my questions to help make today's business a well informed and satisfactory transaction. Im so glad he answered my call and i trust that you will too. I am excited about my purchase and look forward to its safe and timely delivery. Thank you so much Sean!"
"Vicki was very helpful, answering all my questions quickly and completely. Made the transaction very easy and quick. Great customer service and really appreciated there being a live person replying to my specific questions!"
"I had the pleasure of working with Hannah via chat as I was looking for furniture on a quick timeline. She was able to direct me over to furniture which would be delivered within the following week! I was able to find everything I needed very quickly and am quite excited for the furniture I am about to receive! In addition, I will be referring future furniture shoppers over to this website for the quick and easy search and delivery options. In addition, I think the extra cost to have professionals move and set up the furniture for you is very affordable."
"Very helpful staff. good discount."
"Working with Pam was a great experience. She helped us navigate the website and pick out the perfect couch. Thank you, Pam! "
"Great prices, great site, and great customer service. I’m definitely a life long customer. "
"This was one of the best online furniture shopping experiences I could have ever hoped for. Hannah is fantastic. I have called Macy's at least 10 times about the same product and getting customer service is like summoning the president to my house: ain't happening. The cost is a savings compared to Macy's. I am hoping the timeframe for receiving the furniture, condition of the delivery, and setup make me as happy as I am right now with Diningroomsoutlet.com."