"first order was sent an email with a "picture" but the email never had it and then the order never showed up after 30 days! then dino makes another order for the same items and yet again the email did not have the image of my items and im 100% sure the order will not show up! and they refuse to send me a image of my order and refuse to give me a tracking number without pay $2 for a free number! oh and one more thing when i enter the NEW order number on Dino's website it comes up empty as if it was never maid!!"

"Good Value for money. Very easy to use website. Satisfied with there prices but delivery is taking to long. My Order was shipped out, I have received my package yet. I ordered in time for summer. The DinoDirect site was engaging, great range of all sorts of things, plus it accepted PayPal. My order arrived quickly, really well packed and they were exactly as described. All good quality and some special little freebies from DinoDirect for next time were included which was a nice surprise in the package too. Would not hesitate to order from DinoDirect again. Very quick service , the item I purchased were of very good quality. Postage charges exceptionally free."

"Thank you for the quick dispatch of my flashlight.
Dinodirect is a trusted site and an example of products in the transaction.
To highlight the excellent communication and concern on customer satisfaction.
I'll buy again.
Thank you for everything

Mario Teixeira."

"Thanks for helping
I appreciate that
Thaaaaaaaaaaaaaaanks"

"I have to thank for the care that was provided, I am proud to have been attended by professionals, DINODIRECT is a success."

"I shoped here and got a great looking watch that I have enjoyed greatly. I love the way they handled my order, it was quick and I got it quick just like they said that I would my good friend told me all about the Dinodirect store and I ordered this great watch and was very pleased with the item that I ordered, I will order my things in the future here, because I know that they have some great prices here and I have told my friends about it so I love DinoDirect.com and I know my friends will too!!! Thank you very much. I have always liked shopping with dinodirect for camera equipment, laser pointers and electronics. Perfect product, great quality products, the ideal size for use. Really a perfect product quality, ideal for use or for gift giving. Comes in a box that does not damage the product. Recommend buying it."

"Excellent products at excellent price, plus the customer support associate I had by the name of Sharon was very friendly and helped me promptly!"

"Excellent Customer Service, quick and very helpful."

"Excellent, I have consistently bought and am very happy with the service and product quality. Very good, I recommend to everyone. The site is well designed website with the 'My Account' section keeping me informed of my order process. Its the only site I know that has forums for customers to talk about the products, where other friendly dino staff are always there to help. Be it for clothes, gadgets or a tailor made bridal or wedding dress for that special occasion I can recommend DinoDirect. I would recommend DinoDirect to all my friends, they deliver quality products at a great price! Many thanks for your prompt attention to my order and I am very pleased with my purchase."

"I have shopped with a few different Chinese Wholesale companies with horrible results so I was very skeptical of this site when I first tried but with the very low prices and free shipping what did I have to lose. Turns out I had a lot to gain, I have ordered from them several times with no problems whatsoever. Shipping is free on most items to Canada, which is very hard to find, and they even have a loyalty program.
The only thing I would say negative is I wrote a bad review of a product (not service, just the product) and it never got posted. I'm pretty sure I stayed within all the guide lines, I just wasn't impressed and I never got a notification it was accepted. However I just had that issue with a major hardware store here in Canada and once I sent a very nasty email it was posted, so it is something that can happen with any website (except here).
All in all this is a very good supplier and I actively recommend them to everyone I know."

"The customer service is very good. I received a product with flaw and then I contact online support. Then I get compensation directly. I am satisfied with the service."

"I was not personnaly too impressed with this merchant. They only have a 30 days warranty and if you're buying for gifts you're likely to be out of warranty and in trouble if, like in my case, a product is defective (or not as per specifications). I bought a remote controller Helicopter from them and it works, when the remote is 6 inches from the Helicopter... They did offer me a $10 gift card after my complain when they initially rejected my RMA but that's far from my $40 to replace my Helicopter!
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In response to DinoDirect's answer (which I appreciate), I just want to clarify that the 30 days was from the answer I was given from them: ("Hope you may be kindly understand about this.We have the policy that: you can initiate a return for the item(s) with quality problems within 30 days after you received it."). I must admit if it was an error on their part that 90 days is much better. In my case as clearly indicated in my RMA the product was only used for a few minutes; it took 6 months because I was waiting for my son's birthday. I learned my lesson and I will opt for products with 1 year warranty when buying in advance!
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I finally settled for a gift card to compensate on the fact the item was broken. I must say they really work hard to resolve pending issues so that's a plus for customer service!"

"I am happy and satisfied with the service given to me by the people from DinoDirect. I asked some questions before placing the order, via their chat, and they responded very quickly and solved my questions. I find this wonderful customer service in a shop. Their stock availability is plus. They have in stock the items you see in their website.I will continue purchasing at DinoDirect. Great job! Insane quantity of items available at DinoDirect at cheap prices! In this store you have a lot of items from any category you imagine. Things for the house, for the job, for the car, for the kids, clothes. They have a customer service which is the best I have seen in my life."

"Dino Direct is the best site i have come across, despite reading bad reviews i ordered and was surprised their quality of clothes is amazing and i am very very HAPPY with them, customer service is also better than all other sites!!! I LOVE DINO DIRECT!! If you want good deals please order from here!!! "

"DinoDirect is amazing site it is amazing loving it forever. This place is much faster than many of other stores. The prices are actually cheaper, believe it or not. I didn't think it was possible to get some of these prices lower but DinoDirect did it. The customer service is normally good and the DinoPoint system is pretty nice too. It doesn't take many DinoPoints to buy something here. My friend told him about this store. That is great! Huge selection of different products! Free Gift with each order! Many explanations for the goods and special use them! Many discounts! My first order came to me - super! I look forward to free gift from Dinodirect birthday! I am delighted with Dinodirect."