"Could not believe my computer case was at my door the next day !!! Will buy from here from now on for sure !!!"
"Got the right stuff super fast ...what else could i dream? :D"
"Fastest delivery I ever see. Now I know where to look for something that I need quickly."
"Power supply died wed, ordered new one fri, received it tue. Best price around and free and fast shipping, what else could you want"
"If the item is in stock, the delivery is amazingly fast (at least in the GTA where we live), the items are well protected and they arrive in A1 conditions, ready to go. The tracking is very well organized through their own system. We received several e-mails, one for every tracking step, from order reception, to credit card submission, to payment verification, to shipment out of storage, to delivery to our door. The whole process from our order on line to delivery took 1.5 days. They must have been using an "Uber" type service or Speedy Gonzales, I can't tell. It was amazing and for on-line purchases delivery is the most important step for most people, Psychologically it is essential for your peace of mind, because you have paid the full amount and as long as you have nothing in your hand several stressors may be at work. The fact that you receive notices for every step of the way, reduces these stressors!
The item received was in perfect operating condition. It was installed and up and running in 5 minutes. Good job Direct Canada!"
"Direct Canada is fantastic with its pricing and shipping. They shipped next day and I got it the day after. If I find another great deal, will be using again and recommending to friends"
"In fact the communication with DirectCanada is absent.
I ordered 2 SSD drive on a weekend and made a mistake on the insurance amount so I was knowing it will not be shipped till monday so I wrote them an email telling to correct my error and ship me my items.
I never heard about my error and they have not corrected the error on the invoice, since it's a very small amount ($2) I will let it go but it's not honest from them.
Imagine if it would have been an error for few hundreds box, even when I called them the answering machine tell to wite to them (Like I've done) and hangup.
When everything is ok and you don't have to contact them it's fine but from what I see when something goes wrong and you need to talk to somebody they are not there."
"That's all it is. A fancy webpage, and not even a well functioning one. Not a merchant of anything. I had ordered a part while it was on sale. Turns out that their website can't track stock and I guess it's my fault. That was almost a month prior to this review. I gave them the benefit of the doubt for a while. Maybe they're just waiting to get more stock then they'll fulfill my order. Still no. I start a ticket to ask what's happening. 2 weeks later, still no response on that. I would understand if they admitted their fault and gave me notification that they needed to cancel my order but to this day, my order is still open and stuck on checking for stock. Customer service is clearly one of their top priorities, right up there with creating a functioning website. That was sarcasm.
If you find something on this site that you want, find it somewhere else. Even if the price is lower, they probably don't actually have it. Save yourself the trouble. "
"I literally received everything I ordered the NEXT DAY! The prices are amazing, shipping is free on a lot of their products and the items arrive the NEXT DAY!!! "
"I ordered 4 components for a new build and 2 of them, mobo and cpu came in broken. At first I only suspected the motherboard as 2 cpus wouldnt work in it (wouldnt post). So it was sent for a refund as they dont do replacements. I then bought new mobo elsewhere and had the same issue so sent the cpu to amd for warranty replacement which was fast and quick and was indeed defective. But I still havent gotten my refund for the first mobo sent back over a month ago and replies arent forthcoming after a promise on a ticket to refund 2 weeks ago. Replies at first seemed quick but now I wish I could just get the refund for the mob that never posted even once...
EDIT: They finally got around to fixing the issue and paid out the RMA. Took a while for them to do but also for me to edit this comment so we're even ;). I think the issues with customer support are a bit better now that they were last fall..."
"I ordered a number of parts Sunday for my wife's ITX machine I built, and they were at my door Tuesday. Great prices and prompt service."
" I Created an RMA request the next day after receiving a not work hard drive.
That was last week on oct.26 and still no answer from Direct Canada.
Then I open a ticket on their site, this morning I got "Being Processed since 2 days 16 hours"
very disapointed.
G.B.
"
"I have been dealing with Direct Canada for years because of their first class service - speedy delivery times - excellent prices and great product selection - I always compare prices with most of the top sites and I find that I'll buy from Direct Canada 9/10 times. "
"I was very satisfied with Direct Canada! Large inventory of products, competitive pricing which was lower than most merchants (i.e. BestBuy, Canada Computers), hassle-free ordering, and prompt shipping. I ordered new computer components to upgrade my mom's computer, which were delivered within a week by ground shipping. Products were free of defects and worked perfectly! Definitely coming back here again! --JL"
"I recently ordered a bunch of parts for a new PC from a various of diffetent websites, after ordering them I had multiple problems arise from most of the other sites, -cough-amazon ****-cough- from them saying they were actually out of stock when on their website they said they had stock and not telling me until 2 days later to an item having an incorrect image on the site and thus they cancelled my order.
Direct Canada had the items in stock that the other sites did not and didn't cancel my order without asking me first, my purchases were processed and shipped fairly fast and everything went smoothly, basically they did what you would expect from a site like this which is more than can be said about some others.
On top of that they have free shipping in Canada and their shipping insurance is cheap, what more can you ask for?
As I said before nothing went wrong with any of my orders so I didn't get the chance to see if Canada Direct would go above and beyond with customer care if something went wrong so I can only give them a 4/5 but thats double what I would give most of the other sites I ordered from.
In the future if Im ordering parts and I can get it from Canada Direct I'll order from them even if it costs and extra 5 or 10 dollars. (Though they were mostly cheaper after adding shipping and insurance costs over most of the other sites anyway)"