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Product & services pricing
3.44/5
Chance of future purchase:
3.82/5
Shipping & packaging:
3.69/5
Customer service:
4.08/5
Return/Replacement policy:
4.23/5

Verified
5/5

2020-01-29

Scaling to Success!!!

"I was a little hesitant in the beginning but after doing my research and watching the bidding process I became comfortable and jumped right in... "

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Verified
4/5

2020-01-29

"Eric Manning was great to work with"

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Verified
5/5

2020-01-24

Second Order!

"This time there were a few technical glitches at first but the team resolved it immediately. Shipping costs might get a little high so try comparing a quote yourself too. Though their shipping and handling will take any stress away if you want to go that route. Overall good user experience as their customer service is always quick to respond and resolve. "

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Verified
1/5

2020-01-29

What a mixed up mess

"I had both skids mixed up and no actual action taken yet to remedy the problem. I would think that they would rush considering my 2 skids could still be there.
I have waited 2 days already since claim was filed and no answers yet.
Shipping is expensive and they won’t combine shipping. They say “use your own shipping”. Why would a large company not be able to offer a better shipping rate than what I would get on my own. This was our first purchase of this type and lots of help was offered but now that I have a problem, I’m getting nowhere.
"

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Verified
5/5

2020-01-29

"IN order to make money you have to spend money"

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Verified
3/5

2020-01-17

2 situations that turn me away from this company

"Sitiation 1:paid 1500 for a pallet of 169 items i only received 140 items after about 2 weeks of back and forth they credited me 170$.When i calculated the 20+ items missing i was owed approximately 270.They told me that i was only receiving a refund for what they paid for the items not what i paid.I didn't agree with this resolution but my options were limited.

Situation 2:On jan.10 i requested to use the credit from the situation above to purchase 4 tvs i won the auction for 260$ i owed about 89 more dollars.It took 48 hours to send me an invoice with the correct amount i owed.Once paid i usually have a 3day waiting period of preparation. An DL employee told me that often the pallet,/products are not together and must be retrieved as they are scattered throughout the warehouse.The employee told me often items are stolen.So anyway yoday is the 17th and after calling to check on my items there's been a technical issue and i can still not pick up my merchandise.They keep saying its been escalated.Those items have already sold and ik that i jumped the gun with that. So far my experience with them has been mediocre at best.
"

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Verified
5/5

2020-01-27

GREAT SERVICE

"I had a great experience shopping on their web page. easy to use easy to set up. Will definitely tell friends about it."

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Verified
5/5

2020-01-24

Is good start

"Verygood cheep price good tool"

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Verified
4/5

2020-01-24

"All good and went smooth."

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Verified
4/5

2020-01-24

"First time and it was fun"

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Verified
5/5

2020-01-23

I"m a repeat customer

"This website is easy to navigate and manifest is clear- had a great combination of items per load. Only trouble I've had is in the 3 different auctions, each one has had a shirt that has been covered in stains or grease. Not sure how your employees can't see that and should just trash them. Otherwise it's a great site and I will continue to purchase from here!! "

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Verified
5/5

2020-01-23

"I was disappointed for a reason worth noting that in no way has discouraged me from using again.
A. The cost of shipping according to my zip code was ~$160 from the cheapest shipment option. That same option jumped to ~$300 after the auction ended. I do not appreciate this discrepancy, and the shipping estimate should be much more accurate before bidders start bidding hundreds/thousands on the product to be shipped.
"

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Verified
5/5

2020-01-22

Highly recommended.

"They appear to be the best liquidation service. I have tried Liquidation.com and they are not reliable like direct liquidation is. I recommend everyone to use direct liquidation instead."

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Verified
4/5

2020-01-22

SON LOS MEJORES DEL MUNDO GRACIAS

"HOLA MI NOMBRE ES DIEGO ZAMORA Y LO ÚNICO QUE PUDO DECIR ES QUE LA PAGINA ES MUY FÁCIL DE USAR Y EL SOPORTE TÉCNICO ES SUPER AMABLE, LO ÚNICO QUE PUEDO DECIR DE DIRECT LIQUIDATION ES QUE SON LOS MEJORES EN CUANTO CALIDAD PRECIO Y SERVICIO AL CLIENTE, MIL GRACIAS POR TODO.

PD. LES MANDO UN CORDIAL SALUDO A TODOS LOS QUE CONFORMAN SU EQUIPO.

ATT. DIEGO ZAMORA

NOTA, LA ENCUESTA NO ME DEJO PONER 5 ESTRELLAS, SOLO ME DEJO PONER 3, PERO PARA MI VALEN 10 ESTRELLAS.
"

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Verified
5/5

2020-01-22

THX

"Everything went well thank you. "

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