"After having had a bad experience with another on line seller of contact lenses, I decided to try Discount Contact Lenses. The company I used to deal with had good prices, but sneaked in an undisclosed handling charge, bringing their prices way up. It was primarily the other company's unethical practices that made me look elsewhere.

Discountcontaclenses.com's prices seemed higher, and their published prices were above what the lowest on line merchants charge. But with free shipping, I got a good deal. They were pennies higher on a $125 dollar order, but they threw in some free lens cases, and a deluxe carrying case that the competition did not offer, and that was actually useful, making things well worth it.

The website was easy to use, the shipping was fast and went out the same business day, and I received my order quickly. They kept me informed at every step of the process, including clear instructions on how to fax in my prescription to speed things up.

I did not need to contact customer service, since they did a good job on everything, obviating the need, so I can't say how they stack up in that respect. But getting things right the first time was a good enough indicator for me. "