"I couldn't have asked for a better experience. To start, I saw that you could get a discount by buying four boxes of the same contact lenses at one time. While I have no need for that many at once for the type I wear, it worked out because my gf also wears the same brand. I was a bit nervous that since they were two separate Rx that they would give me a hard time about the discount.
I e-mailed them our prescriptions after placing the order and that day they processed them AND shipped the order. Two days later we had received our contacts (the two day shipping was free over a certain price and was considered standard).
I would definitely do business with them again."
"After having had a bad experience with another on line seller of contact lenses, I decided to try Discount Contact Lenses. The company I used to deal with had good prices, but sneaked in an undisclosed handling charge, bringing their prices way up. It was primarily the other company's unethical practices that made me look elsewhere.
Discountcontaclenses.com's prices seemed higher, and their published prices were above what the lowest on line merchants charge. But with free shipping, I got a good deal. They were pennies higher on a $125 dollar order, but they threw in some free lens cases, and a deluxe carrying case that the competition did not offer, and that was actually useful, making things well worth it.
The website was easy to use, the shipping was fast and went out the same business day, and I received my order quickly. They kept me informed at every step of the process, including clear instructions on how to fax in my prescription to speed things up.
I did not need to contact customer service, since they did a good job on everything, obviating the need, so I can't say how they stack up in that respect. But getting things right the first time was a good enough indicator for me. "