"Wonderful phone service, even after sales for just questions or info - they take calls 24/7 too! I got my order 2 days faster than they said. Something I ordered went down in price on the web page a few days after I placed my order, I called them up, they credited me the difference. That wasn't my first order with disneystore.com, and it won't be my last."

"Love the Disney Store. Big Winnie the Pooh fan. It was a great experience shopping with them. Great shipping."

"I've purchased from Disneystore.com for over a year and a half. I've found the telephone support to be great, and the staff to be very helpful. Whenever I have a problem with an item, or questions about an order they are always there to help. I can't say enough good things about them, I wish other sites cared about their customers as much as they do."

"I placed an order with this website using a card I was given for making in-store purchases. After placing the order and receiving the discount they sent an e-mail changing the rules for use and denying me my discount. I tried to reason with them that I followed their promotion and expected my discount to be applied and my order shipped. They just respond with generic e-mails that do not even address my email. I have today sent them another email to cancel my order and also close my online account with them. I will never deal with this company again. They make up their own rules for promotions as they go with total disregard for the customer. STAY AWAY!!!!!!!!"

"Disney Had a discount code I placed my order on Nov 1, 2002 received my conformation and then they cancelled my order. They stated in a cnet article on the web they would not require people to send in the card with the discount if they had ordered before the posting of the new rules and my order was before that time but they back pedaled on this and now are requiring everyone to send the card with the code or have your order cancelled. Two thumbs down for Disney."

"A seriously screwed up company that does not care about customers in any sense, and I've come across a lot of bad estores in my time. This one takes the cake for truly horrible customer service.

I placed an order with a legitimate coupon code that they, ONE WEEK after, denied me of. My order was outright cancelled unless I can snail-'mail in' a coupon card that never stated such terms. Sent many emails demanding a reply, but no response from customer service over the period of several business days. My credit card funds for the order were tied up since they did not release the hold for ONE WEEK.

To add insult to injury, I have been already spammed by the Disney corporation as they harvested my personal and email information from participating in the order process. This company has proven that customer service is something they have absolutely no interest in.
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"Previously received a coupon with purchase for discount on future order; used code, placed order, received confirmation. Later received e-mail indicating order will be cancelled unless coupon submitted (not required under terms listed on coupon, no longer have coupon). Extremely disappointed with shoddy customer service, especially given large prior purchases and past reputation of this company. Will not shop there again."

"Bad seller. They accepted the order, sent confirmation, later on, they canceled all of my orders."

"very bad customer service. went back on their own coupon. required unnecessary action which was NOT stated in the terms of the coupon. canceled my order."