"My order was for 2 hard to find online Hues N Brews infuser travel mugs. They were gifts to family members. They received them on time and loved the mugs!
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"We ordered a glass spooner for my mother in law and were very pleased with our experience with Distinctive Decor. When we ordered it, it was actually on back order and we still got the item within a week and a half. It was exactly what we were looking for and I would definitely order from here again."

"A decent vendor but could improve communication in the case of back orders.

I placed an order 10 days prior to Mother's Day, but I knew the chance of getting the items in time was probably only 50/50 because there were two weekends in those 10 days. Distinctive Decor's website did indicate that most orders ship within one business day so I was still hopeful it would all work out.

Six days after placing the order, I still hadn't received a shipping notification so I emailed asking for an order status. I received a prompt reply saying they were waiting for a shipment to arrive before they could send my package.

I then asked when the shipment was expected to arrive and was told that it would be about two weeks. This is my biggest complaint -- if they knew my order was effectively back ordered for over two weeks, why not provide me a status update proactively? They knew there was a significant delay in my order but waited for me to contact them before saying anything.

The rest of the process was more satisfactory. They agreed to swap out the back ordered item with an in stock item and shipped the entire package the next day. The items didn't arrive in time for Mother's Day but were only one day late. Not to belabor the point, but had the vendor notified me of the back order in a timely manner, I could have swapped out the back ordered item for the in stock item and still received the whole order in time for Mother's Day.

I think this vendor has the potential to be a very good one, but they should work on proactively providing status updates - especially in cases of back orders.

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"I loved these coffee cups but could not find them anywhere. After a Google search I found them at Distinctive Decor. I actually placed two orders for different cups as I messed up. They actually called me to combine my orders so I would not have to pay higher shipping charges. Great customer service."

"I collect the "Andrea by Sadek" porcelain flowers. I also give them as gifts. I always order them from "Distictive Decor" as they offer the entire line and I receive them quickly and in good condition. Their prices are better than other websites and I appreciate their excellent service! I know I can depend on this website when I wish to give a lovely gift."

"Very happy with my purchase. Great product. Great price. Great customer service."

"I ordered the Le Cadeaux Provence Salad Plates and Bowls. They came promptly and I am very pleased with the product. I was waiting to see how they held up in the dishwasher, etc. before ordering the regular sized plates, etc.
Thank You!"

"I order a small vase from the site and was overall pleased with the entire process. It did take a few days for them to ship it out after I had placed the order, which ultimately caused it to come a day after the event I needed it for. However, it was not a big deal and I was received the day they said I would. I would definitely purchase from them again but just make sure to order it well enough in advance."

"I absolutely love my Colorcode soft square plates I bought from Distinctive Decor. The plates are heavy duty and very attractive. I bought the salad plates which are big enough we use them for our dinner plates. The colors honey butter and pumpkin are fabulous. Unfortunately they discontinued the cranberry color, but I bought 4 before they were out and just love them. Distinctive Decor was very fast and packed the items very well. This is my 3rd order from them and I am VERY satisfied."

"I received my jar opener a day early! I was looking for this exact item and could not find it anywhere except for here! You guys helped me out a lot!"

"I was able to find, order and receive a rather esoteric item i saw while traveling, all for a very reasonable price and very quickly. the packaging was super, which was a concern when ordering anything ceramic and breakable."

"Purchased a wedding gift through the registry. Great communication, bride received gift quickly and in good condition. Couldn't have asked for more."

"Great service, no complaints.
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"AWFUL!!!! Placed an order SEVERAL months ago. Have had to repeatedly contact to find out about the whereabouts of this order. I am always told, "ooooh, we're expecting a shipment next week and we will send it then." Three weeks later, with no communication and no delivery, I contact them. Same thing - "so sorry, we're expecting a shipment within the next couple of days." And around and around it goes, for several months now.

Find somewhere else to buy, this is a JOKE."

"Beautiful tea set I purchased for my granddaughter! "